Cage Cashier - Part Time

Location: Pala, CA

To assist customers in the exchange of US currency for chips, cash, foreign currency, Pala Casino documents and negotiable instruments, ambassadors of company good will.

• Ability to handle money required.
• One-year prior casino cage experience a plus.
• Ability to operate a computer terminal required.
• Knowledge of 10-key a plus.
• Excellent guest service skills required.
• Excellent communication skills in both verbal and written environment required.
• Must read, write, speak and understand English.
• Ability to communicate in additional languages a plus.
• High School Diploma or GED required.
• Must be 21 years of age or older.

Essential Job Functions:

• Redemption of casino chips, slot tickets, checks, credit and debit card advances for cash as requested by guests.
• Issuance and redemption of counter checks (markers) and guest deposits/withdrawals for cash, chips, checks and/or wire transfers.
• Maintaining and balancing an inventory of documents and negotiable instruments.
• Prepare reports, assignment of company funds and recordation of department revenues, verification of cash, coin, documents and chip inventory (removal and rotation).
• Establish new computer accounts and process document requirements for credit, check cashing with policy and regulatory guidelines.
• Responsible for maintaining their bank, equipment and surrounding area.
• Conducts operation of basic machinery such as a coin sorter, currency counter, coin wrapper and calculator.
• Basic knowledge of all computer systems used in the cage.
• Keep work areas clean and orderly including the outside of the cage.
• Promote teamwork and cooperation with supervisors and all co-workers.
• Communicate with supervisors regularly.
• Attend all shift meetings.
• Promote positive guest relations through prompt, courteous and efficient service.
• Bring disputes and unusual guest activities to the attention of the supervisor.
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
• Comply with Title 31 record keeping and procedures.
• Keep all information concerning guests confidential.
• Maintain a consistent and regular attendance record.

SR. Database Marketing Analyst

Location: Pala, CA

The
Senior Database Marketing Analyst is responsible for performing advanced data
analysis of all aspects of Pala Casino Resort and Spa.  Responsible for producing reports on numerous
data points which will enable management to make more informed business
decisions.  Provide management with analysis,
summaries and recommendations based on your findings.  Lead analysis to gather data, organize it
into reports and provide conclusions. 
Perform ad-hoc reporting based on departmental needs.

QUALIFICATIONS:
(Include equipment knowledge/use)

• Minimum five (5) years
  of experience in marketing analysis.




• Proficiency in SQL,
  SAS, Powerbi, Lookr or tableau and bachelor’s degree in math, Finance, accounting,
  or data science.




• Strong analytical and problem-solving
  skills.




• Experience with customer
  segmentation, predictive modeling and A/B testing.




• Microsoft Access, or
  knowledge of other data access and reporting tools




• Microsoft Office




• Must understand how to
  calculate the ROI of a project.




• Excellent guest service,
  people and organizational skills.




• Excellent communication
  and presentation skills.
• Must be able to delegate effectively and manage
  time well

ESSENTIAL
JOB FUNCTIONS:

Data
Analysis and Reporting

• Utilize SQL, SAS,
  PowerBi, Lookr, and/or Tableau to analyze large datasets and generate
  insightful reports for marketing campaigns and initiatives.
• Develop and maintain
  dashboards to track key performance indicators and marketing metrics.

Customer
Segmentation

• Conduct customer
  segmentation analysis to identify target audiences for marketing.
• Collaborate with marketing
  teams to tailor strategies based on customer behavior and preferences.

Campaign
Optimization:

• Evaluate the
  effectiveness of marketing campaigns though data analysis and recommend
  optimizations for future initiatives.
• Work closely with the
  marketing team to A/B test strategies and measure campaign success.

Database
Management

• Manage and maintain the
  integrity of the casino’s customer database.
• Ensure data accuracy,
  completeness and compliance with privacy regulations.

Predictive
Modeling

• Develop productive
  models to forecast customer behavior, preferences and lifetime value.
• Provide actionable
  insights to enhance player engagement and retention.

Collaboration

• Collaborate with
  Marketing, IT and other relevant departments to ensure seamless
  integration of data and analytics into marketing strategies.
• Communicate findings
  and recommendations effectively to stakeholders.

Continuous
Learning

• Stay informed about
  industry trends, best practices and emerging technologies in data
  analytics and marketing.
• Share knowledge and
  contribute to the development of the analytics team.
• Other
  duties as assigned.

Entertainment Tech II (On Call)

Location: Pala, CA

Operating and maintaining of concert and AV equipment in all entertainment venues and throughout Pala Casino Spa and Resort. Job includes the installation and removal of technical equipment including concert truck loading and unloading. Knowledge in the principles, operation and set up of concert and audio visual equipment.

• Basic electrical knowledge – AC/DC theory and basic ohms law preferred.
• Must be familiar with terms used in the entertainment field.
• “Hands on” concert production experience preferred including one or more of the following: concert light systems programming and operation, intelligent lighting programming and operation; audio/video distribution and switching systems; sound processing and mixing, spotlight maintenance and operation.
• Excellent communication skills.
• Must read, write, speak and understand English.
• Must be professionally presentable.
• Able to work in a fast-paced, multi-tasked environment under minimal supervision.
• Must be able to work flexible hours.
• Willingness to learn and perform additional functions and duties.
• High School Diploma or GED required.
• Equivalent combination of education and experience will be considered.

Essential Job Functions:

• Assist in loading / unloading production trucks of heavy concert equipment.
• Assemble audio and/or lighting and/or video with direction.
• Become trained and licensed in forklift and scissor lift operation.
• Set up venue chairs, risers and staging.
• Set up band gear.
• Multi-task at a professional level.
• Work in a fast-paced environment that will involve multiple crews.
• Perform other duties as assigned.

Event Staff - On Call

Location: Pala, CA

To assist in event preparation and provide outstanding service to guests attending concerts and other special events at Pala Casino.

• Excellent communication and problem solving skills.
• Excellent guest service skills.
• Ability to accurately read training materials, event tickets, etc.
• Knowledge of venue seating charts.
• Ability to work flexible hours including evenings, weekends and holidays.
• Ability to work in variable temperatures, indoors or outside.
• Must read, write, and speak English.
• High School Diploma or GED preferred.

Essential Job Functions:

• Know assigned station(s) for event and how to handle and who to contact for guest issues and emergency situations.
• Prepare and provide for distribution of event programs/handouts to guests.
• Accurately read tickets to identify time of performance, seat location and assist guests to the correct seat.
• Resolve seating and ticketing problems or contact Supervisor for assistance.
• Provide information to guests regarding location of ticket office, restrooms, telephones, concessions, etc.
• Follow established guest service policies and procedures regarding late seating, standing room only, etc.
• Understand ADA and follow proper methods of assisting special needs guests.
• Understand and follow established procedures to handle emergency evacuations, injuries, medical issues, etc.
• Perform other duties as assigned.

Engineer

Location: Pala, CA

Assists in successfully maintaining and repairing as needed all mechanical equipment in the casino.

• Must have minimal knowledge of plumbing, electrical and air conditioning maintenance.
• Occupationally significant combination of vocational education, apprentice training, in-plant training and/or on-the-job training preferred.
• Ability to read, analyze, and interpret documents such as technical journals, policy and procedure manuals, maintenance instructions and other related documents.
• Ability to respond to common inquiries and complaints.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply commonsense reasoning to a variety of situations.
• Must be able to read, write, and understand English.
• High school diploma or GED required.

Essential Job Functions:

• Assists in maintaining all mechanical and cosmetic items in the casino.
• Monitors work load and advises supervisor of work overload.
• Assists engineering staff in repairs.
• Maintains a neat, clean and organized work area in the engineering shop.
• Prepares daily work forms.
• Routinely inspects all lighting throughout the casino, identifying potential problems and resolving the same.
• Responds to maintenance requests and house calls.
• Assists in maintaining pool facilities as assigned.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Maintains a working knowledge and understanding of all rules, regulations and controls of the company.
• Perform other duties as assigned.

Engineer - Tower

Location: Pala, CA

Responsible for successfully maintaining and repairing as needed all mechanical equipment in the hotel.

• Must have minimal knowledge of plumbing, electrical and air conditioning maintenance.
• Occupationally significant combination of vocational education, apprentice training, in-plant training and/or on-the-job training preferred.
• Ability to read, analyze, and interpret documents such as technical journals, policy and procedure manuals, maintenance instructions and other related documents.
• Ability to respond to common inquiries and complaints.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply commonsense reasoning to a variety of situations.
• Must read, write, speak and understand English.
• High school diploma or GED required.

Essential Job Functions:

• Maintains all mechanical and cosmetic items in the hotel.
• Monitors work load and advises supervisor of work overload.
• Assists engineering staff in repairs.
• Maintains a neat, clean and organized work area in the engineering shop.
• Prepares daily work forms.
• Routinely inspects all lighting throughout the hotel, identifying potential problems and resolving the same.
• Responds to maintenance requests and house calls.
• Maintains pool facilities as assigned.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Maintains a working knowledge and understanding of all rules, regulations and controls of the company.
• Perform other duties as assigned.

Engineer Technician - Tower - Part Time

Location: Pala, CA

Responsible for monitoring, servicing, maintaining, and repairing all refrigeration and kitchen equipment, heating and air conditioning equipment, plumbing, electrical, painting and carpentry for Pala Casino.

• One year technical training; EPA approved “Proper Refrigeration Practices” Type 2 Certification card; minimum three years HVAC repair and related experience, must be familiar with high and low voltage controls; licensed in gas fitting and certification in steam fitting and normal pipe fitting required; be able to read blueprints of plumbing systems; welding experience preferred and five years experience as a master painter preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos; to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s, and to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to apply commonsense understanding to carry out simple one or two-step instructions and to deal with standardized situations with only occasional or no variables.
• Must read, write, speak and understand English.
• High school diploma or GED.

Essential Job Functions:

• Responsible for monitoring, servicing and repairing and/or replacing all refrigerated equipment; domestic, commercial and industrial kitchen equipment; plumbing related devices and/or equipment; preventative maintenance; checks all electrical panels to assure that all wires are in order.
• Maintains working conditions of all restaurant equipment; keeps machinery operating in a safe, efficient manner, acceptable with all health codes; maintains fluid systems, insulation of all heated and chilled water piping; maintains a constant watch over all transformers; performs special electrical projects.
• Performs miscellaneous carpentry projects; paints in accordance with work orders and maintains records of painting projects, logging in length of job, supplies used and expenses; repairs vinyl and furniture, hangs wallpaper, refinishes furniture and repairs and/or replaces locks and hardware.
• Monitors temperature controls and makes adjustments to tabs and thermostats on heating and air conditioning equipment; reads schematics and performs electrical troubleshooting on all mechanical equipment; repairs all electrical motor failures; monitors water conservation, repairs leaks, unclogs sanitary and raw drain systems as necessary.
• Ensures structural integrity of existing plumbing systems, installs new plumbing systems as needed; constructs shelves and storage areas; repairs walls and ceilings.
• Responsible for ordering parts, receiving and stocking parts, and maintaining parts inventory.
• Designs and installs refrigeration, heating and air conditioning equipment; welds stainless, aluminum, and cast iron and normal welding on mild steel.
• Relocates existing equipment when requested; maintains an adequate supply of materials.
• Maintains pressure washers and electronic air filters; maintains all logs necessary to conform to codes and standards set.
• Meets with Executive Chef on a daily basis.
• Perform other duties as assigned..

Facilities Manager

 Location: Pala, CA

Responsible for the successful overall direction, administration and coordination of all activities of the engineering department, specifically maintaining all mechanical equipment to operate at maximum efficiency. Directly supervises the activities of all engineering team members.

• Two-four years in engineering or related area with supervisory/managerial experience.
• Must be able to read, analyze and interpret documents, technical journals, policy and procedures manuals, maintenance instructions and other related documents.
• Ability to respond to common inquiries or complaints.
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, and work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to apply commonsense reasoning to a variety of situations.
• High school diploma or GED required.

Essential Job Functions:

• Creates, develops and implements an effective strategy of organization for the engineering department and a sound system of inter-departmental communication.
• Monitors all engineering and maintenance activities on property, to ensure that all applicable laws, rules, regulations and controls are adhered to and enforced.
• Establishes a capital budget, which is to include documentation of need and supplier/contractor budget quotes.
• Maintains an adequate inventory of H.L.&P. and R&M supplies.
• Reviews various reports, identifying potential problems and resolves the same.
• Guides and supports engineering staff in daily work activities.
• Implements a preventative maintenance program, and maintains a working knowledge of rules, regulations and controls of the company.
• Contacts contractors for comparative bids when necessary.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with the engineering team.
• Represents Pala Casino in major and minor renovation and construction projects encompassing design liaison with architects, engineers, construction managers and plan specification review and approvals.
• Maintains adequate staffing levels in the engineering department by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating team members, as needed.
• Maintains the Fire Emergency Organization manual, and ensures that entire engineering team is trained in its implementation
• Perform other duties as assigned.

Groundskeeper

Location: Pala, CA

Responsible for keeping assigned grounds areas clean and free of debris.

• Ability to read and comprehend simple instructions, short correspondence and memos; to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests and other team members.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s; to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to apply commonsense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Grounds maintenance experience preferred.
• High school diploma or GED preferred.

Essential Job Functions:

• Responsible for removing all trash from assigned areas.
• Maintains all trash receptacle areas, ensuring all trash is in and not strewn around the area.
• Maintains lawn areas of the casino, weed eats and edges the area.
• Ensures all plant beds are free of weeds, dead flowers, etc.
• Maintains all lawn equipment; ensures cleanliness and working conditions.
• Perform other duties as assigned.

Groundskeeper - Part Time

Location: Pala, CA

Responsible for keeping assigned grounds areas clean and free of debris.

• Ability to read and comprehend simple instructions, short correspondence and memos; to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests and other team members.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s; to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to apply commonsense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Grounds maintenance experience preferred.
• High school diploma or GED preferred.

Essential Job Functions:

• Responsible for removing all trash from assigned areas.
• Maintains all trash receptacle areas, ensuring all trash is in and not strewn around the area.
• Maintains lawn areas of the casino, weed eats and edges the area.
• Ensures all plant beds are free of weeds, dead flowers, etc.
• Maintains all lawn equipment; ensures cleanliness and working conditions.
• Perform other duties as assigned.

Laborer - Part Time

Location: Pala, CA

Performs general labor duties and painting property wide as required.

• Must have minimal knowledge of painting and building maintenance
• Significant combination of vocational education, apprentice training, in-plant training and/or on-the-job training preferred
• Ability to respond to common inquiries and complaints
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to apply commonsense reasoning to a variety of situations.
• Should be able to read, write, and understand English.
• High school diploma or GED required.

Essential Job Functions:

• Assists in maintaining all cosmetic items in the casino.
• Monitors work load and advises supervisor of work overload.
• Assists engineering staff in repairs.
• Maintains a neat, clean and organized work area in the engineering shop.
• Prepares daily work forms.
• Operates landscaping equipment, power sweeper and high pressure washer.
• Responds to maintenance requests and house calls.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Maintains a working knowledge and understanding of all rules, regulations and controls of the company.
• Perform other duties as assigned.

Plumber

Location: Pala, CA

Responsible for monitoring, servicing, maintaining, and repairing all plumbing equipment as well as commercial and industrial kitchen equipment. This includes and is not limited to kitchens, restrooms, boiler rooms, water features and plant operations.

• High School graduate, with trade school degree and at least five years experience in the industrial and commercial plumbing field. Must have ability to read and interpret architectural and mechanical drawings.
• Able to operate a variety of snakes and understand their applications.
• Must be able to follow written and verbal instructions thoroughly. Must be able to plan a project including parts needed, materials needed and labor required to complete a project.
• Must be able to communicate with fellow Team Members and supervisors through written and oral communication.
• Must have the ability to perform general mathematics, such as addition, subtraction, division, and multiplication.
• Must be willing to perform other tasks not related to the discipline hired to perform, such as event set-ups, assisting with furniture moves, and all other operational needs.
• Must read, write, speak and understand English.

Essential Job Functions:

• Responsible for monitoring, servicing, repairing and performing preventative maintenance on all plumbing equipment and any equipment related to this discipline including kitchen equipment and control systems.
• Must be able to read MEP drawings, trouble shoot failures and or outages on water heaters, softeners, boilers, gas heating, and food processing systems, restrooms fixtures, potable water systems, pumps and wastewater treatment systems.
• Perform necessary drain cleaning and fixture clearing.
• Must be able to plan preventative maintenance tasks, requisition parts, materials, tools, and labor to accomplish preventative maintenance and repairs.
• Must be able to supervise a helper or general mechanic.
• Must be able to assist management in the management and control of parts inventory.
• Maintains and logs the working conditions of all equipment and keeps them operating in a safe, efficient manner, acceptable with all health codes.
• Perform other duties as assigned.

Preventative Maintenance Engineer - Tower

Location: Pala, CA

Responsible for successfully maintaining and repairing cosmetic items and mechanical equipment in the hotel rooms.

• Must have minimal knowledge of plumbing, electrical and air conditioning maintenance.
• Occupationally significant combination of vocational education, apprentice training, in-plant training and/or on-the-job training preferred.
• Ability to read, analyze, and interpret documents such as technical journals, policy and procedure manuals, maintenance instructions and other related documents.
• Ability to respond to common inquiries and complaints.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply commonsense reasoning to a variety of situations.
• Must read, write, speak and understand English.
• High school diploma or GED required.

Essential Job Functions:

• Maintains all mechanical and cosmetic items in the hotel.
• Monitors work load and advises supervisor of work overload.
• Assists engineering staff in repairs.
• Maintains a neat, clean and organized work area in the engineering shop.
• Prepares daily work forms.
• Routinely inspects all lighting throughout the hotel, identifying potential problems and resolving the same.
• Responds to maintenance requests and house calls.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Maintains a working knowledge and understanding of all rules, regulations and controls of the company.
• Perform other duties as assigned.

Drop Attendant

Location: Pala, CA

To collect and process daily coin/currency revenue from the Casino slot machines.

• Must be 21 years of age or older.
• No prior experience is necessary.
• Must have the ability to lift up to 50 lbs. and to push or pull carts weighing 700 lbs. or more.
• High School diploma or GED preferred.

Essential Job Functions:

• Prep Work (which includes placing cash boxes throughout the Casino in the appropriate area). Negotiating carts into the proper location.
• Participate in table and poker counts, as directed by lead/above.
• Bill Validator drop and count which includes the removal of the boxes from the machine, the transport to the count room, the opening and counting of the contents.
• Participate in non-gaming revenue counts as directed by lead/above.
• Clean up in the count room: (Includes: picking up all loose paper, trash and tools throughout the room at the end of the day along with any other cleaning duties needed for the room).
• Perform other duties as assigned.

Drop Attendant - Part Time

Location: Pala, CA

To collect and process daily coin/currency revenue from the Casino slot machines.

• Must be 21 years of age or older.
• No prior experience is necessary.
• Must have the ability to lift up to 50 lbs. and to push or pull carts weighing 700 lbs. or more.
• High School diploma or GED required.

Essential Job Functions:

• Prep Work (which includes placing cash boxes throughout the Casino in the appropriate area). Negotiating carts into the proper location.
• Participate in table and poker counts, as directed by lead/above.
• Bill Validator drop and count which includes the removal of the boxes from the machine, the transport to the count room, the opening and counting of the contents.
• Participate in non-gaming revenue counts as directed by lead/above.
• Clean up in the count room: (Includes: picking up all loose paper, trash and tools throughout the room at the end of the day along with any other cleaning duties needed for the room).
• Perform other duties as assigned.

General Ledger Supervisor

Location: Pala Casino, California 92059

Job Purpose: Responsible for properly performing
all financial activities related to the General Ledger Accounting division of
the Finance department in accordance with established policies, procedures, and
controls.

Qualifications:

•           Minimum of one-year experience in General Ledger accounting
with concentration on balance sheet account reconciliation, fixed assets,
financial analysis and spreadsheet creation required.

•           Possess effective communication and
organizational skills.

•           Computer literate with proficiency in
Microsoft Excel.

•           Ability to read, analyze and
interpret the most complex of documents such as technical journals, financial
reports and legal documents.

•           Ability to respond to common
inquiries or complaints from guests, regulatory agencies or members of the
business community.

•           Ability to effectively present
information in one-on-one and small group situations.

•           Ability to add, subtract, multiply
and divide in all units of measure, using whole numbers, common fractions, and
decimals.

•           Ability to apply commonsense
understanding to carry out a variety of instructions furnished in oral, written
or diagram form.

Essential
Job Functions:

•           Reconciles all balance sheet accounts
in a timely, effective manner.

•           Prepares and distributes daily cash
report.

•           Enters information into the General
Ledger Accounts journal.

•           Balances fixed assets accounts.

•           Transfers cash from bank accounts as
necessary; makes bank deposits.

•           Prepares monthly financial analysis
of General Ledger Accounts for controller.

•           Compiles and maintains inventories
for the Gift Shop and Wardrobe operations.

•           Attends regularly scheduled
departmental meetings.

•           Held accountable for the accuracy and
thoroughness of departmental records and reports.

•           Responsible for maintaining a
consistent, regular attendance record

•           Perform other duties as assigned.

Lead Revenue Auditor

Location: Pala, CA

Assist the revenue audit supervisor in monitoring and guiding the revenue audit clerks in performing daily revenue audits. Responsible for accurately recording audits daily totals in a timely manner, thereby ensuring smooth and efficient operations in the Revenue Accounting operation of the Finance department.

• Experience with audits.
• Must possess effective communication, organizational and analytical skills.
• Must be extremely numbers oriented and computer literate with superior spreadsheet skills, proficiency in Platinum and Excel software.
• Ability to apply commonsense understanding to carry out a variety of instructions furnished in written, oral or diagram form.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must read, write, speak and understand English.
• High School diploma or GED required.
• Some college courses in accounting or related area preferred.

Essential Job Functions:

• Directly monitors and guides the revenue audit clerks in their performance of the audit procedures and compilation of statistical revenue information.
• Enters daily information into revenue audit report forms; runs back-up reports.
• Prepares journal entries; tracks coupons used on property; sorts and records complimentary receipts.
• Reconciles accounts on a regular basis.
• Assists with the monitoring of all financial activities on property, with respect to revenue accounting, to ensure that all applicable laws, rules, regulations and controls of the company, the federal and state tax commissions and the Gaming Commission are enforced throughout the Revenue Accounting operations of the Finance department.
• Evaluates various situations, with respect to revenue audits and determines how best to handle same.
• Ensures a maximum level of company wide service and satisfaction in the area of revenue accounting is achieved and maintained.
• Attends regularly scheduled departmental meetings.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent, regular attendance record.
• Perform other duties as assigned.

Revenue Auditor

Location:  
Pala Casino, California 92059

Job Purpose: Performs daily revenue audits, cash
summaries, journal entries and related revenue reports for management.

Qualifications:

•              Experience
with audits preferred.

•              Must
possess effective communication, organizational and analytical skills.

•              Must be
extremely numbers oriented and computer literate with superior spreadsheet
skills, proficiency in Excel software highly preferred.

•              Analytical
and math skills.

•              Attention
to detail.

•              Ability
to apply commonsense understanding to carry out a variety of instructions
furnished in written, oral or diagram form.

•              Ability
to add, subtract, multiply and divide in all units of measure using whole
numbers of common fractions and decimals.

•              Ability
to define problems, collect data, establish facts and draw valid conclusions

Essential Job Functions:

•              Verifies
and records daily information into revenue audit excel forms for the
organizations various products and services sold and runs backup reports while ensuring
that the information is correct and timely.

•              Communicates
both verbally and written with all departments on variances and exceptions to Policies
and Procedures and the Internal Controls. 

•              Prepares
journal entries and reconciles accounts on a regular basis.

•              Evaluates
various situations, with respect to revenue audits and determines how best to
handle same

•              Ensures
a maximum level of company-wide service and satisfaction in the area of revenue
accounting is achieved and maintained.

•              Attend
regularly scheduled departmental meetings.

•              Maintain
confidentiality of all information.

•              Limits
access to information on job related need to know basis.

•              Responsible
for maintaining a consistent, regular attendance record.

•              Perform
other duties as assigned

Revenue Auditor - Part Time

Location: Pala, CA

Responsible for accurately recording audits daily totals in a timely manner, thereby ensuring smooth and efficient operations in the Revenue Accounting operation of the Finance department. 

• Experience with audits preferred.
• Must possess effective communication, organizational and analytical skills.
• Must be extremely numbers oriented and computer literate with superior spreadsheet skills, proficiency in Platinum and Excel software highly preferred.
• Ability to apply commonsense understanding to carry out a variety of instructions furnished in written, oral or diagram form.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• High School diploma or GED required.
• Some college courses in accounting or related area preferred.

Essential Job Functions:

• Enters daily information into revenue audit report forms; runs back-up reports.
• Prepares journal entries; tracks coupons used on property; sorts and records complimentary receipts.
• Reconciles accounts on a regular basis.
• Assists with the monitoring of all financial activities on property, with respect to revenue accounting, to ensure that all applicable laws, rules, regulations and controls of the company, the federal and state tax commissions and the Gaming Commission are enforced throughout the Revenue Accounting operations of the Finance department.
• Evaluates various situations, with respect to revenue audits and determines how best to handle same.
• Ensures a maximum level of company wide service and satisfaction in the area of Revenue Accounting is achieved and maintained.
• Attends regularly scheduled departmental meetings.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent, regular attendance record.
• Perform other duties as assigned.

Sr. Staff Accountant

Location: Pala Casino, California

Job Purpose: Compile information to prepare financial statements.

Qualifications:

•       Ability to use a 10-key calculator, telephone, copy machine, and computer

•       Ability to lift bound computer reports weight up to 20 lbs.

•       Knowledge of Microsoft Word and Excel.

• Must be able to read, write, speak, and understand English.

• Bilingual a plus.

Essential Job Functions:

• Reconciling balance sheet accounts and bank statements.

• Reconciling daily and monthly activity in all business venues.

• Preparing monthly journal entries (recurring and adjusting.

• Processing miscellaneous accounting deposits.

• Preparation of monthly contribution schedule.

• Preparation of audited, detailed monthly financial statements.

• Perform other duties as assigned.

Banquet Server

Location: Pala, CA

To
provide Food & Beverage service to the Pala Casino Spa and Resort guests in
a positive and professional manner.

QUALIFICATIONS:
(Include equipment knowledge/use)

• Prior restaurant
  experience required.




• Must read, write, speak
  and understand English.




• Must be able to perform
  food server functions.

ESSENTIAL
JOB FUNCTIONS:

• Provide Food &
  Beverage service to Casino guests.




• Menu item preparation
  and knowledge.




• Preset and clear tables
  when needed.




• Perform any scheduled
  assigned or delegated duties in order to maintain restaurant cleanliness
  and flow of business.




• Perform all opening and
  closing side work.




• Greet guests.
• Perform other duties as assigned.

Bar Back - Part Time

Location: Pala, CA

Bar Backs are responsible for providing prompt, professional and courteous service to all guests, bartenders and cocktail servers as well as assisting bartenders and cocktail servers in the performance of their job duties by maintaining par levels of operating supplies.

• Six months previous experience in similar job duties preferred
• Must be 21 years of age or older
• Must have excellent guest service skills
• Must read, write, speak and understand English.
• High School Diploma or GED required.

Essential Job Functions:

• Responsible for cleaning of beverage areas and equipment.
• Provide and replenish beverage stock and supplies.
• Remove empty bottles and any trash.
• Wash glasses and polish bar fixtures.
• Prepare necessary fruit for use in garnishes.
• Responsible for receiving, issuing and keeping necessary records of liquor store and supplies.
• Stocks and rotates all inventory.
• Responsible for ensuring a consistent flow of services to guest and cocktail servers by assisting bartender with the mixing of alcoholic beverages.
• Complies with all company policies, procedures, regulatory and state/federal laws.
• Perform other duties as assigned.

Bartender

Location: Pala, CA

Bartenders are responsible for providing prompt, professional and courteous service to all guests, cocktail servers and food servers. Responsible for mixing and serving alcoholic beverages according to established recipes and procedures as well as processing all sales transactions accurately and immediately.

• One year previous experience in related job duties
• Must be 21 years of age or older
• Must have excellent guest service skills
• Must read, write, speak and understand English
• High School Diploma or GED required

Essential Job Functions:

• Responsible for mixing alcoholic beverages
• Responsible for receiving, issuing and keeping necessary records of liquor store and supplies
• Responsible for keeping bar area clean, sanitized and clear of any unwanted debris
• Responsible for bar back responsibilities if bar back is absent
• Complies with all company policies, procedures, regulatory and state/federal laws
• Perform other duties as assigned.

Bartender - Part Time

Location: Pala, CA

Bartenders are responsible for providing prompt, professional and courteous service to all guests, cocktail servers and food servers. Responsible for mixing and serving alcoholic beverages according to established recipes and procedures as well as processing all sales transactions accurately and immediately.

• One year previous experience in related job duties
• Must be 21 years of age or older
• Must have excellent guest service skills
• Must read, write, speak and understand English
• High School Diploma or GED required

Essential Job Functions:

• Responsible for mixing alcoholic beverages
• Responsible for receiving, issuing and keeping necessary records of liquor store and supplies
• Responsible for keeping bar area clean, sanitized and clear of any unwanted debris
• Responsible for bar back responsibilities if bar back is absent
• Complies with all company policies, procedures, regulatory and state/federal laws
• Perform other duties as assigned.

Broiler Cook

Location: Pala, CA

Under the direction of the Chef De Cuisine/Room Chef and/or Sous Chef,
the Broiler Cook supports culinary management and hourly staff in daily overall
kitchen operations for the BMG kitchen. Adhering to the Health Department
regulations and Pala’s standards and expectations of food service and quality,
freshness and presentation. The position will ensure the highest quality food
and service. Responsibilities include planning, prep, set up and prepare
quality products in all areas of the BMG kitchen to include cooking all meats,
poultry and seafood items to established procedures and timing, but not limited
to appetizers, salads, sous vide, hot/cold smoking, entrees, soups, garnishes,
sauces, dry aging, fermentation, dehydrating, baking, seasonal specials in
accordance with departmental quality standards and specifications.

QUALIFICATIONS: (Include equipment
knowledge/use)

• Minimum three (3) years’ experience in a
  large hotel or similar casino type operation which includes high volume production
  as a Broiler Cook or Sauté Cook
• Must be able to demonstrate sound meat
  cooking temperatures ie bleu, rare, medium rare, medium, medium well, etc,       
• Experience in upscale casual and/or fine
  dining service
• Experience in restaurant and banquet
  production
• Must know how to use weights/measures and have intermediate knife skills

ESSENTIAL JOB FUNCTIONS:

• Set up
  broiler station to include all food preparation equipment, plateware and
  food.
• Set up par
  and stock of all protein items for the broiler station such as steak,
  chicken and seafood items.
• Maintains
  and ensures that recipes, flavor profiles, consistency in quality,
  appearance and production are adhered
• Supervises
  the operation of the kitchen line during service periods; coordinates and
  controls the quality, flow and timing of food
• Correctly
  seasons, cooks and plates all entrees and ensures quality standards are met
• Ensures
  that all logs, requisitions and any other necessary paperwork is filled
  out and submitted in the proper form and time frameControls all purchasing of food products
  and kitchen equipment
• Maintains the highest degree of sanitation
  and food safety throughout the shift, by frequently brushing down broiler
  and wiping down work area
• Understands menu development techniques
  and development of recipes, plating guides and menu cards
• Responsible
  for food preparation, storing, and service delivery to customers in their
  establishment.
• Responsible
  for cleanliness, organization and preparedness of immediate work space and
  adjacent areas.
• Brief
  and communicate with the on-coming and out-going shifts and relay
  information to co-workers.
• Ensures
  safe working conditions are in place at all times for kitchen and food
  service staff
• Monitors
  all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA,
  and OSHA codes and policies are followed at all times; reports any
  violation(s) of codes and policies immediately upon discover
• Maintains
  acceptable attendance record and arrives in designated kitchen at
  scheduled time, in proper uniform and ready to work.
• Perform other duties as
  assigned to support the efficient operation of the culinary division. 

Bus Person - Anila's Rustica Cucina

Location: Pala, CA

Provide
all backup service to Anila’s Cucina Rustica wait staff in a positive
professional manner.

QUALIFICATIONS:
(Include equipment knowledge/use)

• Must read, write, speak,
  and understand English.
• Fine dining restaurant experience preferred

ESSENTIAL
JOB FUNCTIONS:

• Responsible for clearing
  and resetting tables.




• Responsible for
  assisting service staff with all food and beverage service.




• Responsible for
  providing assistance to the guests throughout the meal.




• Perform any scheduled, assigned,
  or delegated duties to maintain restaurant cleanliness.




• Perform all opening and
  closing side work.




• Occasional guest
  greeting and seating.




• Knowledge of menu and
  wine list




• Restock China, silverware,
  and glassware.




• Transport soiled China,
  silverware, and glassware to the dish cleaning area
• Perform other duties as assigned.

Chef De Cuisine

Location: Pala, CA

Chef De Cuisine is responsible for creating unparalleled Guest and Team Member experiences, through sincere and proactive engagements. Under the direction of the Executive Chef while working closely with the Executive Sous Chef, the Chef De Cuisine supports culinary management staff and hourly staff in daily overall kitchen operations. Adhering to the Health Department regulations and Pala’s standards and expectations of food service and quality, freshness and presentation, the Chef De Cuisine will assist culinary management with overseeing the culinary operations to include menu concepts and recipe standardization. The position will lead and develop all kitchen staff, to ensure the highest quality food and service, and maintain acceptable food/labor cost. Responsibilities include planning, prep, set up and prepare quality products in all areas but not limited to appetizers, salads, sous vide, hot/cold smoking, entrees, soups, garnishes, sauces, dry aging, fermentation, dehydrating, baking, seasonal specials in accordance with departmental quality standards and specifications.

• Minimum three (3) years’ experience in a large hotel or similar casino operation which includes high volume production, catering and multi-unit aspects as well larger staff management as Chef De Cuisine level or above required.
• Experience in upscale casual and/or fine dining service.
• Experience in restaurant and banquet production.
• Must know how to use weights/measures and have knife skills.
• Possess advanced knowledge of single unit culinary operations.
• Possess advanced skill level in hands–on training of staff.
• Proficiency in Microsoft Office (Word and Excel) is required.
• Demonstrates advanced knowledge of food preparation and presentation.
• Capable of following procedures and taking direction.
• Possesses the ability to read recipes, production lists and any other necessary collateral paperwork, such as diagrams and logs, to be able to perform necessary duties.
• Conduct regular inspections of the kitchen to ensure adherence to cleanliness and maintenance standards.
• Must have good basic mathematical, organizational and communication skills .
• Must display the ability to work well with others.
• Clean and proper work attire in accordance with company policy.
• Must be reliable, pleasant and possess a good attitude.
• Be able to provide good service during challenging situations.
• Able to cope in potentially stressful situations.
• Knowledge of health, safety and sanitation regulations.
• Must read, write, and speak English.
• High School Diploma or GED required.
• Must obtain and maintain a Food Safety Certification within 90 days of employment.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production time frames are adhered to for all menu/food items being produced and that all food items needed for production are available to staff.
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame.
• Controls all purchasing of food products and kitchen equipment.
• Understands menu development techniques and development of recipes, plating guides and menu cards.
• The individual in this role is responsible for food preparation, storing, and service delivery to customers in their establishment.
• Assist with food inventory tracking such as quantity of supplies ordered and estimated time of shipment arrivals. Together with the senior kitchen staff, Chef De Cuisine are in charge of such logistics.
• Assist in developing strategy for cross-marketing with the aim of increasing profit, which could include pairing drinks with the food served.
• Responsible for food preparation, storing, and service delivery to customers in their establishment.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Delegate tasks to Cooks and/or other kitchen staff for effectiveness in delivery.
• Ensures safe working conditions are in place at all times for kitchen and food service staff; investigates and reports all Team Member injuries or accidents according to policy.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discover.
• Participates in all Gaming, IHS and all other inspections.
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the culinary division.

Cocktail Server

Location: Pala, CA

Cocktail Servers are responsible for providing prompt, professional and courteous service to all guests.  Responsible for assisting in preparation of beverages and serving beverages according to established recipes and procedures, as well as processing all sales transactions accurately and immediately.

• One year previous experience in related job duties.
• Must be 21 years of age or older.
• Must read, write, speak and understand English.
• High School Diploma or GED required
• ABC, Safe Serve Certificate

Essential Job Functions:

• Serve beverages to guests.
• Complies with all company policies, procedures, regulatory and state/federal laws.
• Perform other duties as assigned.

Cocktail Server - Part Time

Location: Pala, CA

Cocktail Servers are responsible for providing prompt, professional and courteous service to all guests.  Responsible for assisting in preparation of beverages and serving beverages according to established recipes and procedures, as well as processing all sales transactions accurately and immediately.

• One year previous experience in related job duties.
• Must be 21 years of age or older.
• Must read, write, speak and understand English.
• High School Diploma or GED required
• ABC, Safe Serve Certificate

Essential Job Functions:

• Serve beverages to guests.
• Complies with all company policies, procedures, regulatory and state/federal laws.
• Perform other duties as assigned.

Counter Attendant - Coffee Amore

Location: Pala, CA

Serve food in high volume fast service outlets.

• Minimum one-year high volume food service experience.
• Must be capable of following directions.
• Should read, write, speak and understand English.
• Must have a basic knowledge of kitchen equipment and basic knife skills. 

Essential Job Functions:

• Transport of foodstuffs from warehouse or within their outlet to each station
• Learn and perform proper stocking, storage and rotation techniques
• Identify and inform Chef regarding problems on station
• Learn and utilize proper food handling skills, following health and safety standards
• Clean and organize work area
• Pay attention to detail
• Thoroughly learn menu preparation needs applicable to each station assigned
• Utilize mechanical kitchen equipment
• Work steadily and accurately
• Stock kitchen and work specialty stations
• Serve sandwiches and ice cream
• Keep all display areas cleaned at all times
• Perform other duties as assigned.

Counter Attendant - Coffee Amore - Part Time

Location: Pala, CA

Serve food in high volume fast service outlets.

• Minimum one-year high volume food service experience.
• Must be capable of following directions.
• Should read, write, speak and understand English.
• Must have a basic knowledge of kitchen equipment and basic knife skills.

Essential Job Functions:

• Transport of foodstuffs from warehouse or within their outlet to each station
• Learn and perform proper stocking, storage and rotation techniques
• Identify and inform Chef regarding problems on station
• Learn and utilize proper food handling skills, following health and safety standards
• Clean and organize work area
• Pay attention to detail
• Thoroughly learn menu preparation needs applicable to each station assigned
• Utilize mechanical kitchen equipment
• Work steadily and accurately
• Stock kitchen and work specialty stations
• Serve sandwiches and ice cream
• Keep all display areas cleaned at all times
• Perform other duties as assigned.

Counter Attendant - Grab & Go

Location: Pala, CA

Serve food in high volume fast service outlets.

• Minimum one-year high volume food service experience.
• Must be capable of following directions.
• Should read, write, speak and understand English.
• Must have a basic knowledge of kitchen equipment and basic knife skills.

Essential Job Functions:

• Transport of foodstuffs from warehouse or within their outlet to each station
• Learn and perform proper stocking, storage and rotation techniques
• Identify and inform Chef regarding problems on station
• Learn and utilize proper food handling skills, following health and safety standards
• Clean and organize work area
• Pay attention to detail
• Thoroughly learn menu preparation needs applicable to each station assigned
• Utilize mechanical kitchen equipment
• Work steadily and accurately
• Stock kitchen and work specialty stations
• Serve sandwiches and ice cream
• Keep all display areas cleaned at all times
• Perform other duties as assigned.

Counter Attendant - Noodles

Location: Pala, CA

Serve food in high volume fast service outlets.

• Minimum one-year high volume food service experience.
• Must be capable of following directions.
• Should read, write, speak and understand English.
• Must have a basic knowledge of kitchen equipment and basic knife skills.

 Essential Job Functions:

• Transport of foodstuffs from warehouse or within their outlet to each station.
• Learn and perform proper stocking, storage and rotation techniques.
• Identify and inform Chef regarding problems on station.
• Learn and utilize proper food handling skills, following health and safety standards.
• Clean and organize work area.
• Pay attention to detail.
• Thoroughly learn menu preparation needs applicable to each station assigned.
• Utilize mechanical kitchen equipment.
• Work steadily and accurately.
• Stock kitchen and work specialty stations.
• Serve sandwiches and ice cream.
• Keep all display areas cleaned at all times.
• Perform other duties as assigned.

Counter Attendant - Noodles - Part Time

Location: Pala, CA

Serve food in high volume fast service outlets.

• Minimum one-year high volume food service experience.
• Must be capable of following directions.
• Should read, write, speak and understand English.
• Must have a basic knowledge of kitchen equipment and basic knife skills.

Essential Job Functions:

• Transport of foodstuffs from warehouse or within their outlet to each station.
• Learn and perform proper stocking, storage and rotation techniques.
• Identify and inform Chef regarding problems on station.
• Learn and utilize proper food handling skills, following health and safety standards.
• Clean and organize work area.
• Pay attention to detail.
• Thoroughly learn menu preparation needs applicable to each station assigned.
• Utilize mechanical kitchen equipment.
• Work steadily and accurately.
• Stock kitchen and work specialty stations.
• Serve sandwiches and ice cream.
• Keep all display areas cleaned at all times.
• Perform other duties as assigned.

F&B Manager

Location: Pala, CA

Responsible for the daily managing and shift responsibilities of the Food and Beverage outlets.

• Three years experience in a high volume Food and Beverage facility.
• Excellent communication and people skills.
• Must read, write, speak and understand English, bilingual ability a plus.
• Working knowledge of front of house equipment, i.e., point of sales system and peripherals.
• Must be knowledgeable and proficient in all reporting positions.
• High School Diploma or GED required
• Bachelor’s degree in hotel and restaurant management or related area from a four-year college or university; or four - six years related experience and/or training; or an equivalent combination

Essential Job Functions:

• Manage food and beverage outlets
• Line-check all food products for quality and established Pala Casino standards.
• Office work, including paperwork such as daily reports, menu analysis, cost analysis and ordering products for point of sales equipment.
• Manage staff, including scheduling, employee counseling, PTO, etc.
• Training of all reporting staff.
• Attend weekly Food & Beverage meetings with F&B Director and Executive Chef.
• Work closely with F&B Director and/or Executive Chef to achieve department goals.
• Perform other duties as assigned.

F&B Supervisor - Coffee Amore - Part-Time

Location: Pala, CA

Responsible for the supervision and shift responsibility for Coffee Amore.

• Three years experience in a high volume Food and Beverage facility.
• Must be knowledgeable and proficient in all reporting positions.
• Should read, write, speak and understand English.

Essential Job Functions:

• Supervise dining room floor.
• Line check – taste all food products checking for quality and that the products meet Pala Casino established standards.
• Office work – complete paperwork, daily reports, menu analysis, cost analysis and ordering products from computer.
• Supervise staff – including scheduling, employee counseling, PTO, etc.
• Training all employees.
• Perform other duties as assigned.

F&B Supervisor - Grab & Go

Location: Pala, CA

Responsible for the supervision and shift
responsibility for multiple Food and Beverage outlets. 

QUALIFICATIONS: (Include equipment
knowledge/use)

• Three years’ experience in a high volume Food and
  Beverage facility. 
• Must be knowledgeable and proficient in all reporting
  positions.
• Must read, write, speak, and understand English.

ESSENTIAL JOB FUNCTIONS:

• Manage dining room floors. 
• Line check – taste all food products checking for
  quality and that the products meet Pala Casino established standards. 
• Office work – complete paperwork, daily reports, menu
  analysis, cost analysis and ordering products from computer. 
• Manage staff – including scheduling, employee
  counseling, PTO, etc. 
• Training all employees.
• Perform other duties as assigned.

F&B Supervisor - Noodles

Location: Pala, CA

Responsible for the supervision and shift responsibility for Noodles.

• Three years experience in a high volume Food and Beverage facility.
• Must be knowledgeable and proficient in all reporting positions.
• Should read, write, speak and understand English.

Essential Job Functions:

• Manage dining room floor.
• Line check – taste all food products checking for quality and that the products meet Pala Casino established standards.
• Office work – complete paperwork, daily reports, menu analysis, cost analysis and ordering products from computer.
• Manage staff – including scheduling, employee counseling, PTO, etc.
• Training all employees.
• Perform other duties as assigned.

F&B Supervisor - Pala Café

Location: Pala, CA

Responsible for the supervision and shift responsibility. 

• Three years experience in a high volume Food and Beverage facility.
• Must be knowledgeable and proficient in all reporting positions.
• Should read, write, speak and understand English.

Essential Job Functions:

• Manage dining room floor.
• Line check – taste all food products checking for quality and that the products meet Pala Casino established standards.
• Office work – complete paperwork, daily reports, menu analysis, cost analysis and ordering products from computer.
• Manage staff – including scheduling, employee counseling, PTO, etc.
• Training all employees.
• Perform other duties as assigned.

Food Expeditor - elementa

Location: Pala, CA 92059

The Pala Casino chef’s table Food Expeditor has
the primary responsibility to serve all guests while providing sincere and prompt
tableside service to all guests. The expeditor must be able to call out table numbers,
describe all dishes brought to the dining room in an organized attentive
manner, and answer all food related questions.

QUALIFICATIONS: (Include equipment
knowledge/use)

• Six (6) months experience in a high-volume dining
  restaurant as a food runner and/or server.
• Fine dining and/or upscale casual dining
  experience
• Must read, write, and speak English

ESSENTIAL JOB FUNCTIONS:

• Expedite
  food from the kitchen to the table as dictated by sequence of service and
  by the Chef
• Greet
  guests in a positive, friendly manner
• Describe
  menu features as related including changes and additions
• Perform
  open and closing side-work
• Describe
  food placement on the table, answering detailed questions in relation to
  the dishes served
• Communicate
  needs of the guest to kitchen and management
• Assist
  management in smooth operation and service quality
• Knowledge
  of food and menu preparation
• Ability
  to multi-task and work soundly in a fast paced team environment
• Effective listening abilities with strong judgement
  skills 

Food Server - Anila's Rustica Cucina

Location: Pala, CA

To
provide fine dining Food and Beverage service to the Anila’s Cucina Rustica’s guests
in a positive and professional manner.

QUALIFICATIONS:
(Include equipment knowledge/use)

• Two years of fine
  dining experience preferred.




• Must be able to read,
  write, speak, and understand English.




• Must be able to perform
  server cashier function.




• Must have excellent
  wine knowledge and appreciation.
• Must have point of sales data entry experience.

ESSENTIAL
JOB FUNCTIONS:

• Provide fine dining
  Food & Beverage service to Anila’s Cucina Rustica’s guests.




• Prepare menu items
  tableside.




• Full menu item
  ingredient preparation and knowledge.




• Wine presentation and
  service.




• Preset and clear tables
  when needed.




• Perform any scheduled, assigned,
  or delegated duties to maintain restaurant cleanliness.




• Perform all opening and
  closing side work.




• Greet and seat guests.




• Server cashier
  procedures.
• Perform other duties as assigned.

Food Server - Pala Café

Location: Pala, CA

To provide Food and Beverage service to the Pala Café guests in a positive and professional manner.

• Prior restaurant experience required.
• Must be able to speak, read, write and understand English.
• Must be able to perform server cashier function.
• Must have point of sales data entry experience.
• High School Diploma or GED required.

Essential Job Functions:

• Provide excellent Food & Beverage service to Pala Café guests.
• Full menu item ingredient preparation and knowledge.
• Provide wine and cocktail service.
• Preset and clear tables when needed.
• Perform any scheduled, assigned or delegated duties in order to maintain restaurant cleanliness and flow of business.
• Perform all opening and closing side work.
• Greet and seat guests
• Server cashier procedures.
• Perform other duties as assigned.

Food Server - Pool Side - Part Time / Seasonal

Location: Pala, CA

To provide Food & Beverage service to the Pala Casino Spa and Resort Hotel guests in a positive and professional manner.

• Prior restaurant experience required.
• Must be able to read, write, speak and understand English.
• Must be able to perform server cashier function.
• Must be able to perform tableside food service and preparation.
• Must be able to perform drink service (club service style) to guests.

 Essential Job Functions:

• Provide Food & Beverage service to hotel guests.
• Menu item preparation and knowledge.
• Perform tableside food service and preparation at Poolside Café.
• Preset and clear tables when needed.
• Perform any scheduled assigned or delegated duties in order to maintain restaurant cleanliness and flow of business.
• Perform all opening and closing side work.
• Greet guests.
• Perform other duties as assigned.

Hospitality Ambassador

Location: Pala, CA

Pala chef’s table a contemporary fine dining chef’s table concept with Michelin star aspirations, is seeking a gracious and professional full-time hospitality ambassador host. Our service style requires that all our team members concern themselves, primarily, with the needs of our guests on every level. From the moment you answer the phone or greet a guest, you represent us in your voice, attentiveness and actions. Providing a warm greeting, escorting guests to the table, and anticipating guest’s needs at any point during their experience with us is paramount. Understand the Butler Standards: Personal Development, Grooming and Presentation, Basic Guest Interaction, Etiquette, Guest Awareness, Cultural Awareness, Communication, Basic Guest Care, Basic Specialist advice, Table Setting and Food Service Skills.

• Twelve months related experience and/or training.
• Must have knowledge of Microsoft Office.
• Experience operating Cake or related guest center reservations system is a must.
• AAA Five Diamond and/or Forbes Five Star experience preferred.
• Must read, write, and speak English.
• High School Diploma or GED required.

Essential Job Functions:

• Effective communication skills with guests and fellow team members is a must.
• A professional appearance, attitude and calm demeanor are expected.
• Poise and natural propensity towards warmth and gracious hospitality.
• Ability to speak clearly and articulate to guests, providing information and answering questions while focusing on etiquette and conveying a sense of calm.
• Detailed attention to the cleanliness of the host area and its surrounding environment.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Maintain complete knowledge of all menu items, prices and preparation methods/time.
• Maintain complete knowledge of VIP guests.
• Complete opening side duties as assigned.
• Check quality and amount of all restaurant stock and supplies using checklist.
• Set tables according to service standards.
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Communicate any meal requirement and special requests to the servers and kitchen.
• Thank guests as the leave and present them with handcrafted gift box.
• Securing reservation from phone, email, casino host or PBX.
• Responsible for full menu knowledge and preparation so they can answer any questions when taking reservation.
• Search data base for repeat guest making note of all pertinent information.
• Confirm reservation and verify special occasion, special request and dietary restriction, communicate all information to General Manager and Assistant GM.
• Fill out seating charts to include server rotation and guest information cards.
• Great guest upon arrive and escort them to their table, then complete information card to verify reservation name, parties host person name and seat number and table number, providing Captain with information card upon completion.
• Responsible for data base updates to include new guest and repeat guest.
• Open and hold door for any guest entering or departing restaurant.
• Provide complimentary gift boxes based on allergies and dietary restrictions.
• Perform other duties as assigned.

Host/Hostess - Anila's Rustica Cucina

Location: Pala, CA

Responsible
for reception and seating of patrons in the restaurant.  Responsible for receiving and processing
payment from patrons.

QUALIFICATIONS:
(Include equipment knowledge/use)

• Three-six months
  related experience and/or training.




• Must read, write, speak
  and understand English.

ESSENTIAL
JOB FUNCTIONS:

• Responsible for
  reception and seating of patrons in the restaurant.




• Receives payment from
  Food and Beverage guests in a prompt, efficient and courteous manner.




• Records dollar amount
  received and prepares reports of transactions.




• Verifies record totals
  shown in cash register tape and balances against cash on hand.




• Answers telephones and
  makes guest reservations, if necessary.
• Perform other duties as
  assigned.
• Adhere to Pala Casino Resort and Spa Mission
  Statement.

Host/Hostess - Bar Meets Grill - Part Time

Responsible for reception and seating of patrons in the restaurant.  Responsible for receiving and processing payment from patrons.

• Three-six months related experience and/or training.
• Must read, write, speak and understand English.

Essential Job Functions:

• Responsible for reception and seating of patrons in the restaurant.
• Receives payment from Food and Beverage guests in a prompt, efficient and courteous manner.
• Records dollar amount received and prepares reports of transactions.
• Verifies record totals shown in cash register tape and balances against cash on hand.
• Answers telephones and makes guest reservations, if necessary.
• Perform other duties as assigned.

Host/Hostess - Pala Café

Location: Pala, CA

Responsible for reception and seating of patrons in the restaurant.  Responsible for receiving and processing payment from patrons.

• Three-six months related experience and/or training.
• Must read, write, speak and understand English.
• High School Diploma or GED required.

Essential Job Functions:

• Responsible for reception and seating of patrons in the restaurant.
• Receives payment from Food and Beverage guests in a prompt, efficient and courteous manner.
• Records dollar amount received and prepares reports of transactions.
• Verifies record totals shown in cash register tape and balances against cash on hand.
• Answers telephones and makes guest reservations, if necessary.
• Perform other duties as assigned.

Host/Hostess - Pala Café - Part-Time

Location: Pala, CA

Responsible for reception and seating of patrons in the restaurant.  Responsible for receiving and processing payment from patrons.

• Three-six months related experience and/or training.
• Must read, write, speak and understand English.

 Essential Job Functions:

• Responsible for reception and seating of patrons in the restaurant.
• Receives payment from Food and Beverage guests in a prompt, efficient and courteous manner.
• Records dollar amount received and prepares reports of transactions.
• Verifies record totals shown in cash register tape and balances against cash on hand.
• Answers telephones and makes guest reservations, if necessary.
• Perform other duties as assigned.

Jr. Pastry Chef - elementa

Location: Pala, CA

Under the direction of the Executive Chef/Chef De Cuisine, the Junior Pastry
Chef supports culinary management and hourly staff in daily overall kitchen operations
for the Pastry Items. Adhering to the Health Department regulations and Pala’s
standards and expectations of food service and quality, freshness and presentation,
the Junior Pastry Chef will assist culinary management with overseeing the culinary
operations to include menu concepts and recipe standardization. The position
will lead and develop all kitchen staff, to ensure the highest quality food and
service, and maintain acceptable food/labor cost. Responsibilities include
planning, prep, set up and prepare quality products in all areas of
pastry/bakery to include, but not limited to appetizers, sous vide, hot/cold
smoking, garnishes, sauces, dry aging, fermentation, dehydrating, baking,
seasonal specials in accordance with departmental quality standards and
specifications.

QUALIFICATIONS: (Include equipment
knowledge/use)

• Minimum two (2) years’ experience in a
  large hotel or similar casino type operation which includes high volume
  production, catering and multi-unit aspects as well as larger staff management
  as a Junior Sous Chef/Chef de Partie/Lead Cook level or above required
• Experience in upscale casual and/or fine
  dining service
• Experience in restaurant and banquet
  production
• Must know how to use weights/measures
  and have intermediate knife skills
• Possess advanced knowledge of single
  unit culinary operations
• Possess advanced skill level in hands–on
  training of staff
• Proficiency in Microsoft Office
  (Word and Excel) is preferred

ESSENTIAL JOB FUNCTIONS:

• Maintains
  and ensures that recipes, flavor profiles, consistency in quality,
  appearance and production time frames are adhered to for all menu/food
  items being produced and that all food items needed for production are
  available to staff.
• Ensures
  that all logs, requisitions and any other necessary paperwork is filled out
  and submitted in the proper form and time frame
• Controls all purchasing of food products
  and kitchen equipment
• Responsible
  for food preparation, storing, and service delivery to customers in their
  establishment.
• Responsible
  for cleanliness, organization and preparedness of immediate work space and
  adjacent areas.
• Brief
  and communicate with the on-coming and out-going shifts and relay
  information to co-workers.
• Ensures
  safe working conditions are in place at all times for kitchen and food service
  staff; investigates and reports all Team Member injuries or accidents
  according to policy.
• Monitors
  all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA,
  and OSHA codes and policies are followed at all times; reports any
  violation(s) of codes and policies immediately upon discover
• Participates
  in all Gaming, IHS and all other inspections.
• Maintains acceptable attendance record and
  arrives in designated kitchen at scheduled time, in proper uniform
  and ready to work.
• Perform other duties as assigned to support the
  efficient operation of the culinary division. 

Jr. Specialty Chef - Bar Meets Grill

Location: Pala, CA

Under the direction of the Senior Executive Chef/Specialty Sous Chef, the Junior Specialty Chef supports culinary management and hourly staff in daily overall kitchen operations for the Specialty Room. Adhering to the Health Department regulations and Pala’s standards and expectations of food service and quality, freshness and presentation, the Junior Specialty Chef will assist culinary management with overseeing the culinary operations to include menu concepts and recipe standardization. The position will lead and develop all kitchen staff, to ensure the highest quality food and service, and maintain acceptable food/labor cost. Responsibilities include planning, prep, set up and prepare quality products in all areas of the Specialty Room to include, but not limited to appetizers, salads, sous vide, hot/cold smoking, entrees, soups, garnishes, sauces, dry aging, fermentation, dehydrating, baking, seasonal specials in accordance with departmental quality standards and specifications.

• Minimum two (2) years’ experience in a large hotel or similar casino type operation which includes high volume production, catering and multi-unit aspects as well as larger staff management as a Junior Sous Chef/Chef de Party/Lead Cook level or above required.
• Experience in upscale casual and/or fine dining service.
• Experience in restaurant and banquet production.
• Must know how to use weights/measures and have intermediate knife skills.
• Possess advanced knowledge of single unit culinary operations.
• Possess advanced skill level in hands–on training of staff.
• Proficiency in Microsoft Office (Word and Excel) is preferred.
• High School Diploma/GED or culinary related certification required.
• Must obtain and maintain a Serv Safe Food Safety Certification within 90 days of employment.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production time frames are adhered to for all menu/food items being produced and that all food items needed for production are available to staff.
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame.
• Controls all purchasing of food products and kitchen equipment.
• Responsible for food preparation, storing, and service delivery to customers in their establishment.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Ensures safe working conditions are in place at all times for kitchen and food service staff; investigates and reports all Team Member injuries or accidents according to policy.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discover.
• Participates in all Gaming, IHS and all other inspections.
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the culinary division.

Jr. Specialty Chef - elementa

Location: Pala, CA

Under the direction of the Senior Executive Chef/Specialty Sous Chef, the Junior Specialty Chef supports culinary management and hourly staff in daily overall kitchen operations for the Specialty Room. Adhering to the Health Department regulations and Pala’s standards and expectations of food service and quality, freshness and presentation, the Junior Specialty Chef will assist culinary management with overseeing the culinary operations to include menu concepts and recipe standardization. The position will lead and develop all kitchen staff, to ensure the highest quality food and service, and maintain acceptable food/labor cost. Responsibilities include planning, prep, set up and prepare quality products in all areas of the Specialty Room to include, but not limited to appetizers, salads, sous vide, hot/cold smoking, entrees, soups, garnishes, sauces, dry aging, fermentation, dehydrating, baking, seasonal specials in accordance with departmental quality standards and specifications.

• Minimum two (2) years’ experience in a large hotel or similar casino type operation which includes high volume production, catering and multi-unit aspects as well as larger staff management as a Junior Sous Chef/Chef de Party/Lead Cook level or above required
• Experience in upscale casual and/or fine dining service
• Experience in restaurant and banquet production
• Must know how to use weights/measures and have intermediate knife skills
• Possess advanced knowledge of single unit culinary operations
• Possess advanced skill level in hands–on training of staff
• Proficiency in Microsoft Office (Word and Excel) is preferred

Essential Job Function:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production time frames are adhered to for all menu/food items being produced and that all food items needed for production are available to staff.
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame.
• Controls all purchasing of food products and kitchen equipment.
• Responsible for food preparation, storing, and service delivery to customers in their establishment.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Ensures safe working conditions are in place at all times for kitchen and food service staff; investigates and reports all Team Member injuries or accidents according to policy.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discover.
• Participates in all Gaming, IHS and all other inspections.
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the culinary division.

Junior Specialty Broiler Chef

Location: Pala CA, 92059

QUALIFICATIONS: (Include equipment
knowledge/use)

• Minimum five (4) years’ experience in a
  large hotel or similar casino type operation which includes high volume production
  as a Broiler Cook or Sauté Cook
• Must be able to demonstrate sound meat
  cooking temperatures ie bleu, rare, medium rare, medium, medium well, etc,
   
• Experience in upscale casual and/or fine
  dining service
• Experience in restaurant and banquet
  production
• Must know how to use weights/measures
  and have intermediate knife skills

ESSENTIAL JOB FUNCTIONS:

• Set up
  broiler station to include all food preparation equipment, plateware and
  food.
• Set up
  par and stock of all protein items for the broiler station such as steak,
  chicken and seafood items.
• Maintains
  and ensures that recipes, flavor profiles, consistency in quality,
  appearance and production are adhered
• Supervises
  the operation of the kitchen line during service periods; coordinates and
  controls the quality, flow and timing of food
• Correctly
  seasons, cooks and plates all entrees and ensures quality standards are met
• Ensures
  that all logs, requisitions and any other necessary paperwork is filled
  out and submitted in the proper form and time frame
• Controls all purchasing of food products
  and kitchen equipment
• Maintains the highest degree of sanitation
  and food safety throughout the shift, by frequently brushing down broiler
  and wiping down work area
• Anticipates station overload and takes
  corrective measures to avoid food and service issues
• Understands menu development techniques
  and development of recipes, plating guides and menu cards
• Responsible
  for food preparation, storing, and service delivery to customers in their
  establishment.
• Responsible
  for cleanliness, organization and preparedness of immediate work space and
  adjacent areas.
• Brief
  and communicate with the on-coming and out-going shifts and relay
  information to co-workers.
• Ensures
  safe working conditions are in place at all times for kitchen and food
  service staff

Kitchen Helper

Location: Pala, CA

Kitchen Helper is responsible for creating unparalleled Guest and Team Member experiences, through sincere and proactive engagements. Kitchen Helper will support the kitchen and stewarding operation by performing duties related to business.

• Minimum six (6) months experience in a food setting
• Must know how to use weights/measures and apply basic knife skills for preparation
• Capable of following procedures and taking direction
• Possesses the ability to read recipes, production lists and any other necessary collateral paperwork, such as diagrams and logs, to be able to perform necessary duties
• Conduct regular inspections of the kitchen to ensure adherence to cleanliness and maintenance standards
• Must have good basic mathematical, organizational and communication skills 
• Must display the ability to work well with others
• Clean and proper work attire in accordance with company policy
• Must be reliable, pleasant and possess a good attitude
• Be able to provide good service during challenging situations
• Able to cope in potentially stressful situations
• Knowledge of health, safety and sanitation regulations
• Must obtain and maintain a Food Safety Certification within 90 days of employment.
• Must read, write, and speak English
• High School Diploma or GED required.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production time frames are adhered to for all menu/food items being produced and that all food items needed for production are available to staff.
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame.
• Responsible for food preparation, storing, and service delivery to customers in their establishment.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Ensures safe working conditions are in place at all times for kitchen and food service staff; investigates and reports all Team Member injuries or accidents according to policy.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discover
• Participates in all Gaming, IHS and all other inspections.
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the culinary division.

Line Cook - Anila's Cucina Rustica

Location: Pala, CA

QUALIFICATIONS:
(Include equipment knowledge/use)

• Minimum two years high
  volume cooking experience.
• Must be capable of
  following directions.
• Must possess good
  recall and memory.
• Should read, write, speak,
  and understand English. (Bilingual ability is a plus)
• Must have knowledge of
  kitchen equipment and good knife skills.

ESSENTIAL
JOB FUNCTIONS:

• Knowledge of menu items
  and recipes for each kitchen station worked.
• Identifying and
  informing the Chef regarding any problems on station.
• Work rapidly and
  accurately.
• Utilize proper food
  handling techniques following health and safety standards.
• Proper stocking of
  assigned station knows the mise en place.
• Cleaning and organizing
  of work area.
• Paying attention to
  detail.
• Good communication
  skills.
• Assist Chef in menu
  preparation, service, and breakdown of function.
• Be capable of working
  in public on live stations and maintaining superior appearance standards.
• Experience in sauté,
  fry, griddle, and broiler stations.
• Perform other duties as assigned.

Line Cook - Bar Meets Grill

Location: Pala, CA

To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.

• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Should read, write, speak and understand English. (bilingual ability is a plus)
• Must have knowledge of kitchen equipment and good knife skills.
• High School Diploma, GED, or 3 years equivalent work experience preferred.
• Safe Serve Certificate.

Essential Job Functions:

• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
• Perform other duties as assigned.

Line Cook - Luis Rey's

Location: Pala, CA

To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.

• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Should read, write, speak and understand English. (bilingual ability is a plus)
• Must have knowledge of kitchen equipment and good knife skills.
• High School Diploma or GED required.
• Safe Serve Certificate.

Essential Job Functions:

• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
• Perform other duties as assigned.

Line Cook - Noodles

Location: Pala, CA

To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.

• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Should read, write, speak and understand English. (bilingual ability is a plus)
• Must have knowledge of kitchen equipment and good knife skills.
• High School Diploma or GED preferred.
• Safe Serve Certificate.

Essential Job Functions:

• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
• Perform other duties as assigned.

Line Cook - Pala Café - Part Time

Location: Pala, CA

To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.

• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Should read, write, speak and understand English. (bilingual ability is a plus)
• Must have knowledge of kitchen equipment and good knife skills.
• High School Diploma, GED, or 3 years equivalent work experience preferred.
• Safe Serve Certificate.

Essential Job Functions:

• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
• Perform other duties as assigned.

Line Cook - Pool Side

Location: Pala, CA

To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.

• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Should read, write, speak and understand English. (bilingual ability is a plus)
• Must have knowledge of kitchen equipment and good knife skills.
• High School Diploma, GED, or 3 years equivalent work experience preferred.
• Safe Serve Certificate.

Essential Job Functions:

• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
• Perform other duties as assigned.

Line Cook - TDR

Location: Pala, CA

To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.

• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Should read, write, speak and understand English. (bilingual ability is a plus)
• Must have knowledge of kitchen equipment and good knife skills.
• High School Diploma or GED preferred.
• Safe Serve Certificate.

Essential Job Functions:

• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
• Perform other duties as assigned.

Line Cook -Pala Cafe

Location: Pala, CA

To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.

• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Should read, write, speak and understand English. (bilingual ability is a plus)
• Must have knowledge of kitchen equipment and good knife skills.
• High School Diploma, GED, or 3 years equivalent work experience preferred.
• Safe Serve Certificate.

Essential Job Functions:

• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
• Perform other duties as assigned.

Pantry Cook - TDR

Location: Pala, CA

To prepare cold food and hot food items according to their outlet menu, recipe standards and customer request.  To assure preparation and service is of the highest possible quality in a timely manner.

• Minimum two years high volume experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Must read, write, speak and understand English. (bilingual ability is a plus)
• Must have knowledge of kitchen equipment and good knife skills.
• Must have knowledge of vegetables, fruits, salads and garnishes.

Essential Job Functions:

• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station, know the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Basic skills associated with the preparation of fruits, vegetables, salads and garnishes.
• Perform other duties as assigned.

Pastry Chef

Location: Pala, CA

Under the direction of the Executive Chef while working closely with the Executive Sous Chef and/or Executive Asian Chef, the Bakery Pastry Chef supports culinary management staff and hourly staff in daily overall kitchen operations for the Bakery/Pastry kitchen. Adhering to the Health Department regulations and Pala’s standards and expectations of food service and quality, freshness and presentation, the Bakery Pastry Chef will assist culinary management with overseeing the culinary operations to include menu concepts and recipe standardization. The position will lead and develop all kitchen staff, to ensure the highest quality food and service, and maintain acceptable food/labor cost. Responsibilities include planning, prep, set up and prepare quality products in all areas of the Pastry/Bake Shop to include, but not limited to breakfast pastries, breads, dough’s, ice creams, sorbets, creams, syrups, jams, display/centerpieces, cakes, amenities, truffles, garnishes, cookies, petites fours, coffee cookie, dessert specials and praline, in accordance with departmental quality standards and specifications.

• Minimum four (5) years’ experience of large hotel or similar Casino type operation which includes high volume production, catering and multi-unit aspects as well as larger staff management as a Pastry Chef level or above required.
• Experience in chocolate, sugar and confections
• Experience in restaurant and banquet dessert production
• Must know how to use weights/measures and have knife skills
• Possess advanced knowledge of single unit culinary operations.
• Possess advanced skill level in hands–on training of staff.
• Proficiency in Microsoft Office (Word and Excel) is required.
• Demonstrates advanced knowledge of food preparation and presentation.
• Capable of following procedures and taking direction.
• Possesses the ability to read recipes, production lists and any other necessary collateral paperwork, such as diagrams and logs, to be able to perform necessary duties.
• Conduct regular inspections of the kitchen to ensure adherence to cleanliness and maintenance standards.
• Must have good basic mathematical, organizational and communication skills. 
• Must display the ability to work well with others.
• Clean and proper work attire in accordance with company policy.
• Must be reliable, pleasant and possess a good attitude.
• Be able to provide good service during challenging situations.
• Able to cope in potentially stressful situations.
• Vocational/Technical/Business certification in related field preferred.
• High School Diploma or GED required.
• Must obtain and maintain a Food Safety Certification within 90 days of employment.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production time frames are adhered to for all menu/food items being produced and that all food items needed for production are available to staff.
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame.
• Controls all purchasing of food products and kitchen equipment.
• Understands menu development techniques and development of recipes, plating guides and menu cards.
• The individual in this role is responsible for food preparation, storing, and service delivery to customers in their establishment.
• Assist with food inventory tracking such as quantity of supplies ordered and estimated time of shipment arrivals. Together with the senior kitchen staff, Junior Chefs are in charge of such logistics.
• Assist in developing strategy for cross-marketing with the aim of increasing profit, which could include pairing drinks with the food served.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Assist with special projects as directed by the Supervisor including but not limited to: monthly meetings, deli assistance, special banquets, concerts and special guests.
• Delegate tasks to Cooks and/or other kitchen staff for effectiveness in delivery.
• Ensures safe working conditions are in place at all times for kitchen and food service staff; investigates and reports all Team Member injuries or accidents according to policy.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discovery; participates in all Gaming, IHS and all other inspections.
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the culinary division.

Pastry Cook

Location: Pala, CA

Under the direction of the Pastry Chef/Pastry Sous Chef, the Pastry Cook supports culinary management and hourly staff in daily overall kitchen operations for the Bakery. Adhering to the Health Department regulations and Pala’s standards and expectations of food service and quality, freshness and presentation. The position will ensure the highest quality food and service. Responsibilities include planning, prep, set up and prepare quality products in all areas of the Specialty Room to include, but not limited to breakfast pastries, breads, dough’s, ice creams, sorbets, creams, syrups, jams, display/centerpieces, cakes, amenities, truffles, garnishes, cookies, petites fours, coffee cookie, dessert specials and praline, in accordance with departmental quality standards and specifications.

• Minimum three (3) years’ experience in a large hotel or similar casino type operation which includes high volume production as a Pastry Cook.
• Experience in restaurant and banquet dessert production.
• Must know how to use weights/measures and have intermediate knife skills.
• High School Diploma or GED required. Formal culinary training and/or culinary related certification preferred.
• Must obtain and maintain a Serv Safe Food Safety Certification within 90 days of employment.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production are adhered
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame
• Controls all purchasing of food products and kitchen equipment
• Understands menu development techniques and development of recipes, plating guides and menu cards
• Responsible for food preparation, storing, and service delivery to customers in their establishment.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Ensures safe working conditions are in place at all times for kitchen and food service staff
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discover
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the culinary division.

Pool/Cabana Attendant - Part Time / Seasonal

Location: Pala, CA

Responsible for the day-to-day operation of the pool area and cabanas. Including, providing 4 Star/ 4 Diamond service, set-up, retail sales, general cleaning, and assisting with food and beverage service.

• Must be able to read, write, speak and understand English.
• Excellent communication skills.
• Pleasant and outgoing personality.
• Excellent organizational skills.
• Able to remain calm and professional in a busy environment.
• Able to stand for at least 8 hours per day.
• Ability to deal with difficult situations.
• High school education or GED.

Essential Job Functions:

• Provide towel distribution and assist with collection of soiled towels.
• Responsible for Pool set up and breakdown. IE: Chair placement, General Cleaning, Retail Displays, etc.
• Ability to describe the cabanas in detail and all of the amenities.
• Accepting and monitoring of Cabana reservations.
• Provide the highest degree of service to all Cabana guests.
• The guest will always be asked his/her preference regarding cabana location.
• Advise guests of Cabana cancellation policy and fees.
• Knowledge of Spa & Salon Services offered, assist guests with appointments.
• Clock in/out at appropriate times- being at your work area ready to work at assigned time.
• Know and practice the guest service philosophy of Pala Casino Spa and Resort.
• Offer a genuine greeting and thank guests appropriately.
• Speak to guests in an attentive, natural and courteous manner, avoiding pretension.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
• Ensure all Platinum and Gold Privilege Card holders feel welcome.
• Provide highly efficient Pool side service.
• Ascertain guest satisfaction.
• Always appear clean, crisp, polished and well fitted.
• Handle questions, problems, and complaints.
• Complete the AM and PM checklists.
• Review memos and log book.
• Receive information passed on from previous shift.
• Assist team leaders and managers with miscellaneous duties.
• Coordinate with Guest Safety the research for lost and found items for guests.
• Performs other duties as assigned.

Prep Cook - Cafe

Location: Pala, CA

To train and assist Cooks and Pantry Cooks in the preparation and service of all food items applicable to their outlet and individual workstation.

• Minimum one-year high volume food service experience.
• Must be capable of following directions.
• Should read, write, speak and understand English., (bilingual ability is a plus).
• Must have a basic knowledge of kitchen equipment and basic knife skills.
• High School Diploma or GED required.

Essential Job Functions:

• Transport of foodstuffs from warehouse or within their outlet, to each station.
• Learn and perform proper stocking, storage and rotation techniques.
• Identify and inform Chef regarding problems on station.
• Learn and utilize proper food handling skills, following health and safety standards.
• Clean and organize work area.
• Pay attention to detail.
• Thoroughly learn menu preparation needs applicable to each station assigned.
• Utilize mechanical kitchen equipment.
• Work steadily and accurately.
• Perform other duties as assigned.

Prep Cook - Noodles

Location: Pala, CA

To train and assist Cooks and Pantry Cooks in the preparation and service of all food items applicable to their outlet and individual workstation.

• Minimum one-year high volume food service experience.
• Must be capable of following directions.
• Should read, write, speak and understand English., (bilingual ability is a plus).
• Must have a basic knowledge of kitchen equipment and basic knife skills.
• High School Diploma, GED, or 2 years equivalent work experience required.

Essential Job Functions:

• Transport of foodstuffs from warehouse or within their outlet, to each station.
• Learn and perform proper stocking, storage and rotation techniques.
• Identify and inform Chef regarding problems on station.
• Learn and utilize proper food handling skills, following health and safety standards.
• Clean and organize work area.
• Pay attention to detail.
• Thoroughly learn menu preparation needs applicable to each station assigned.
• Utilize mechanical kitchen equipment.
• Work steadily and accurately.
• Perform other duties as assigned.

Relief Supervisor

Location: Pala, CA 92059

Responsible for the supervision and shift responsibility for multiple Food and Beverage outlets.

QUALIFICATIONS: (Include equipment
knowledge/use)

• Three years’ experience in a high volume Food and
  Beverage facility. 




• Must be knowledgeable and proficient in all reporting
  positions.
• Must read, write, speak, and understand English.

ESSENTIAL JOB FUNCTIONS:

• Manage dining room floors. 




• Line check – taste all food products checking for
  quality and that the products meet Pala Casino established standards. 




• Office work – complete paperwork, daily reports, menu
  analysis, cost analysis and ordering products from computer. 




• Manage staff – including scheduling, employee
  counseling, PTO, etc. 




• Training all employees.
• Perform other duties as assigned.

Relief Supervisor - Part Time

Location: Pala, Ca

Responsible for the supervision and shift responsibility for
multiple Food and Beverage outlets.

• Three years’ experience in a
  high volume Food and Beverage facility. 
• Must be knowledgeable and
  proficient in all reporting positions. 
• Must read, write, speak, and
  understand English.

Essential Job Functions

• Manage dining room
  floors. 
• Line check – taste all food
  products checking for quality and that the products meet Pala Casino
  established standards. 
• Office work – complete
  paperwork, daily reports, menu analysis, cost analysis and ordering
  products from computer. 
• Manage staff – including
  scheduling, employee counseling, PTO, etc. 
• Training all employees. 
• Perform other duties as
  assigned.

Runner - elementa

Location: Pala, CA 92059

Responsible
for quickly and accurately delivering orders from the kitchen to guests.

QUALIFICATIONS: (Include equipment knowledge/use)

• Fine
  dining restaurant experience preferred
• Possess
  strong communication skills
• Ability
  to describe and remember all menu items and cocktails
• Must read, write, speak and understand English

ESSENTIAL JOB FUNCTIONS:

• Greet all guests as well
  as offer a departure greeting.
• Deliver orders to guests
  seated in elementa.
• Ability to memorize table
  and seat numbers.
• Have a complete understanding
  of the pick-up charts of all dishes and cocktails and describe their
  ingredients to guests by memorization.
• Know the proper position
  of placement of all dishes and cocktails.
• Know the “6-o’clock” of
  all dishes.
• Assist Server Captains
  clear tables.
• Communicate to Server
  Captains any new or additional orders of guests at their table.
• Remain vigilant to spot
  any incorrect dishes being run, missing accompaniments, or any other
  mistakes pertaining to dishes, drinks etc.
• Report any noticeable problems or damage.

Server Captain - Anila's Rustica Cucina

Location: Pala, CA

Pala chef’s table a contemporary fine dining
chef’s table concept with Michelin star aspirations, is seeking a gracious and
professional full-time Server Captain. Our service style requires that all our
team members concern themselves, primarily, with the needs of our guests on
every level. The Server captain is responsible for maintaining sequence of
service according to the restaurant standards while providing table service,
delivering food, clearing tables, using strong wine and beverage knowledge to
upsell during service. Working in a team environment, the role is responsible
for the foundational element of high-end butler service for our guests. At Pala
chef’s table, this is achieved through a mastery of technical service skills,
peer collaboration, an informative approach to the menu and product, and an
inherent welcoming and professional demeanor. Candidate must portray unrivaled
attention to detail, amazing skills in anticipating guest’s needs, attentive
interaction to fulfill guest requests, achieve seamless and distinctive level
of service, unparalleled service, indulging guests in luxury, and creating
personalized memorable experience. Beverage Service skills of basic mixology.  

QUALIFICATIONS: (Include equipment
knowledge/use)

• 12 months related experience and/or training.




• Five years restaurant supervisor experience in a
  fine dining setting required.




• Two years as captain or sommelier is preferred.




• CMS certified/WSET 1 or greater, preferred.




• Strong food, wine and spirits knowledge




• Familiarity with MICROS or POS Touch-base systems




• AAA Five Diamond and/or Forbes Five Star
  experience preferred.
• Must read, write, and speak English
  

ESSENTIAL JOB FUNCTIONS:

• Effective communication skills with guests and
  fellow team members are a must.




• A professional appearance, attitude and calm
  demeanor are expected.




• Poise and natural propensity towards warmth and
  gracious hospitality




• Ability to speak clearly and articulate to
  guests, providing information and answering questions while focusing on
  etiquette and conveying a sense of calm.




• Detailed attention to the cleanliness of the host
  area and its surrounding environment




• Ensure that standards are maintained at a
  superior level daily.




• Maintain complete knowledge of table/seat/station
  numbers, room capacity, hours of operation, proper table set-up and dress
  code of the restaurant.




• Maintain complete knowledge of all menu items,
  prices and preparation methods/time.




• Above average knowledge of liquor and libations




• Above average knowledge of wine varietals, wine
  growing regions, viticulture techniques and varietal flavor profiles.




• Full knowledge of spirits, origins, flavor
  profile and common usage.




• Full knowledge of brewed items to include
  seasonal craft selections.




• Identify select cutlery for each course and
  preset in unison.




• Identify glassware to use for selecting wine
  spirits and beer.




• Perform decanting procedure with vintage wines.




• Perform
  closing duties, including restocking items securing product and service wares.

Sous Chef - Pala Café

Location: Pala, CA

Oversee all food preparation and kitchen service in restaurant.

• Minimum five years experience in related culinary field.
• Must be able to read, write, speak and understand English; bilingual ability is a plus.
• Math and computer skills.
• Knowledge of kitchen equipment and knife skills required.
• Must be knowledgeable and proficient in all reporting positions.

Essential Job Functions:

• Monitors overtime, staff motivation.
• Oversee product consistency and make necessary modifications according to business needs.
• Monitors waste and over production, utilizes leftovers, ensures proper rotation and quality control.
• Trains new employees to help them achieve higher status.
• Monitor and enforce Company and departmental safety policies and Health Department standards.
• Responsible for various clerical duties regarding staff and kitchen operations, i.e., payroll, staff files, PTO, etc.
• Responsible for maintaining the overall cleanliness and equipment maintenance of their area.
• Oversee all kitchen related activities pertaining to the normal operation of the restaurant, menu and staff.
• Assumes responsibilities of room chef in their absence.
• Create new daily specials and soups.
• Coordinates service of food with room service.
• Work closely with room chef to achieve department goals.
• Perform other duties as assigned.

Specialty Asian Jr. Chef

Location: Pala, CA

Specialty Asian Prep Cook (Chinese, Korean, Vietnamese, Thai) is responsible for providing a supportive role to Asian kitchen staff in various food preparation and cooking. Their duties include organizing and labeling food items in storage closets, performing tasks like chopping ingredients and sanitizing their work station during and after service. Also, will assist in menu planning and recipe development, utilizing standard metric recipes, testing products and tasting panel.

• Minimum four (4) years’ experience of large hotel or similar Casino type operation which includes high volume production
• Previous supervisory experience is preferred
• Experience in Dim Sum, Sushi, and Duck Chef
• Must know how to use a wok and have knife skills

Essential Job Functions:

• Responsible for the majority of duties and responsibilities of the chef, such as inventory, kitchen staff management, and food preparation.
• Ensure all team members adhere to culinary standards and regulations
• Complete all tasks, in order, on the prep list from the Head Chef or other kitchen manager
• Track, record and replenish inventory as needed
• Label and stock all ingredients on shelves
• Wash, chop, and sort ingredients
• Measure quantities of seasonings and other cooking ingredients
• Parboil food, reduce sauces and start first steps in various dishes
• Wash and sanitize cooking utensils and cookware
• Throw away garbage
• Sanitize kitchen
• Adhere to all relevant nutrition and sanitary regulations and standards 
• Perform other duties as assigned.

Physical/Mental Requirements:

• Constantly standing, hearing, seeing, mental alertness, eye/hand coordination and handling.
• Frequently talking, smelling, walking, balancing, reading, bending, reaching, wrist motion, twisting.
• Frequently lifting and/or carrying up to a maximum of 55 lbs. alone, including foodstuffs, pots and pans, for distances up to 300 feet.
• Occasionally stooping and tasting; pushing and/or pulling up to a maximum of 120 lbs. (kitchen carts are utilized to transport as needed).

Specialty Asian Jr. Chef - Noodles

Location:  Pala, CA

Specialty Asian
Prep Cook (Chinese, Korean, Vietnamese, Thai) is responsible for providing a supportive role to
Asian kitchen staff in various food preparation and cooking. Their duties
include organizing and labeling food items in storage closets, performing tasks
like chopping ingredients and sanitizing their work station during and after
service. Also, will assist in menu
planning and recipe development, utilizing standard metric recipes, testing
products and tasting panel.

• Minimum four (4) years’
  experience of large hotel or similar Casino type operation which includes
  high volume production
  
• Previous supervisory experience is
  preferred
• Experience in Dim Sum, Sushi, and
  Duck Chef
• Must know how to use a wok and have knife skills

Essential Job
Functions:

• Responsible for the majority of duties and
  responsibilities of the chef, such as inventory, kitchen staff management,
  and food preparation.
• Ensure all team members adhere to culinary standards
  and regulations
• Complete
  all tasks, in order, on the prep list from the Head Chef or other kitchen
  manager
• Track, record and replenish inventory as needed
• Label and
  stock all ingredients on shelves
• Wash, chop, and
  sort ingredients
• Measure quantities
  of seasonings and other cooking ingredients
• Parboil food,
  reduce sauces and start first steps in various dishes
• Wash and sanitize cooking
  utensils and cookware
• Throw away garbage
  
• Sanitize kitchen
• Adhere to all
  relevant nutrition and sanitary regulations and standards 
• Perform other duties as needed.

Specialty Asian Junior Chef - Noodles

Location: Pala, Ca

Specialty Asian Prep Cook (Chinese, Korean, Vietnamese, Thai) is responsible for providing a supportive
role to Asian kitchen staff in various food preparation and cooking. Their
duties include organizing and labeling food items in storage closets,
performing tasks like chopping ingredients and sanitizing their work station
during and after service. Also, will assist in menu planning and recipe development, utilizing standard metric
recipes, testing products and tasting panel.

• Minimum
  four (4) years’ experience of large hotel or similar Casino type operation
  which includes high volume production
• Previous
  supervisory experience is preferred
• Experience in Dim
  Sum, Sushi, and Duck Chef

·        
Must
know how to use a wok and have knife skills

Essential Job Functions

• Responsible for the majority of duties and
  responsibilities of the chef, such as inventory, kitchen staff management,
  and food preparation.
• Ensure all team members adhere to culinary standards
  and regulations
• Complete
  all tasks, in order, on the prep list from the Head Chef or other kitchen
  manager
• Track, record and replenish inventory as needed
• Label
  and stock all ingredients on shelves
• Wash,
  chop, and sort ingredients
• Measure
  quantities of seasonings and other cooking ingredients
• Parboil
  food, reduce sauces and start first steps in various dishes
• Wash
  and sanitize cooking utensils and cookware
• Throw
  away garbage
• Sanitize
  kitchen
• Adhere
  to all relevant nutrition and sanitary regulations and standards 
• Perform
  other duties as assigned

Specialty Asian Prep Cook

Location: Pala, CA

Specialty Asian (Chinese, Korean, Vietnamese, Thai) Prep Cook, is responsible for providing a supportive role to Asian-cuisine kitchen staff in the preparation of meals and ingredients. Their duties include various food preparation, cooking and cleaning tasks to ensure the kitchen remains efficient in creating and delivering dishes for patrons.

• Minimum one-year high volume food service experience
• Experience in Dim Sum, Wok Chef, and Duck Chef
• Must be capable of following directions
• Must know how to use a wok and have knife skills

Essential Job Functions:

• Complete all tasks, in order, on the prep list from the Head Chef or other kitchen manager
• Label and stock all ingredients on shelves
• Wash, chop, and sort ingredients
• Measure quantities of seasonings and other cooking ingredients
• Parboil food, reduce sauces, and start first steps in various dishes
• Clean dishes, was cooking utensils and cookware, remove trash and sanitize kitchen
• Adhere to all relevant nutrition and sanitary regulations and standards 
• Keep track of ingredient inventory and collaborate with other kitchen and management staff to order resupply
• Perform other duties as assigned.

Physical/Mental Requirements:

• Constantly standing, hearing, seeing, mental alertness, eye/hand coordination and handling.
• Frequently talking, smelling, walking, balancing, reading, bending, reaching, wrist motion, twisting.
• Frequently lifting and/or carrying up to a maximum of 55 lbs. alone, including foodstuffs, pots and pans, for distances up to 300 feet.
• Occasionally stooping and tasting; pushing and/or pulling up to a maximum of 120 lbs. (kitchen carts are utilized to transport as needed).

Specialty Cook - elementa

Location: Pala, CA

Under the direction of the Senior Executive Chef/Specialty Sous Chef and/or Junior Specialty Chef the Specialty Cook supports culinary management and hourly staff in daily overall kitchen operations for the Specialty Room. Adhering to the Health Department regulations and Pala’s standards and expectations of food service and quality, freshness and presentation. The position will ensure the highest quality food and service. Responsibilities include planning, prep, set up and prepare quality products in all areas of the Specialty Room to include, but not limited to appetizers, salads, sous vide, hot/cold smoking, entrees, soups, garnishes, sauces, dry aging, fermentation, dehydrating, baking, seasonal specials in accordance with departmental quality standards and specifications.

• Minimum five (5) years’ experience in a large hotel or similar casino type operation which includes high volume production as a Cook.
• Experience in upscale casual and/or fine dining service.
• Experience in restaurant and banquet production.
• Must know how to use weights/measures and have intermediate knife skills.
• High School Diploma or GED required. Formal culinary training and/or culinary related certification preferred.
• Must obtain and maintain a Serv Safe Food Safety Certification within 90 days of employment.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production are adhered.
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame.
• Controls all purchasing of food products and kitchen equipment.
• Understands menu development techniques and development of recipes, plating guides and menu cards.
• Responsible for food preparation, storing, and service delivery to customers in their establishment.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Ensures safe working conditions are in place at all times for kitchen and food service staff.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discover.
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the culinary division.

Specialty Sous Chef

Location: Pala, CA

Under the direction of the Asian Specialty Sous Chef, while working closely with the Chef De Cuisine and/or Executive Asian Chef, the Specialty Sous Chef supports culinary management staff and hourly staff in daily overall kitchen operations for their assigned venue. Adhering to the Health Department regulations and Pala Casino Spa Resort standards and expectations of food service and quality, freshness and presentation, the Specialty Sous Chef assists culinary management with overseeing the culinary operations, to include menu concepts and recipe standardization. The Specialty Sous Chef operates in representation of the culinary team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

• Minimum four (4) years’ experience of large hotel or similar Casino type operation which includes high volume production, catering and multi-unit aspects as well as larger staff management as a Lead Cook level or above required.
• Possess advanced knowledge of single unit culinary operations.
• Ability to handle high volume a la carte kitchen cooking, high volume catering/banquet production and expediting of food during peak periods of business in all stated areas.
• Possess advanced skill level in hands–on training of staff.
• Proficiency in Microsoft Office (Word and Excel) is required.
• Demonstrates knowledge of food preparation and presentation.
• Capable of following procedures and taking direction.
• Possesses the ability to read recipes, production lists and any other necessary collateral paperwork, such as diagrams and logs, to be able to perform necessary duties.
• Must have good basic mathematical, organizational and communication skills. 
• Must be an exemplary employee and display the ability to work well with others.
• Clean and proper work attire in accordance with company policy.
• Must be reliable, pleasant and possess a good attitude.
• Be able to provide good service during challenging situations.
• Able to cope in potentially stressful situations.
• Vocational/Technical/Business certification in related field preferred.
• Must obtain and maintain a Food Safety Certification within 90 days of employment.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production time frames are adhered to for all menu/food items being produced, and that all food items needed for production are available to staff.  Understands menu development techniques and development of recipes, plating guides and menu cards.
• Responsible for food preparation, storing, and service delivery to customers. Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Ensures all logs, requisitions and other necessary paperwork is filled out and submitted in the proper form and time frame.  Controls all purchasing of food products and kitchen equipment.  Briefs and communicates with the on-coming and out-going shifts, relaying important information to co-workers.  Assists with special projects as directed by management including but not limited to: monthly meetings, deli assistance, special banquets, concerts and special guests.
• Assists with food inventory tracking such as quantity of supplies ordered and estimated time of shipment arrivals (along with senior kitchen staff,
• Junior Sous Chefs are in charge of certain logistics).  Assists with development of strategy for cross-marketing, with the aim of increasing profit, (could include pairing drinks with food served).
• Delegates tasks to Cooks and/or other kitchen staff for effectiveness in delivery. Ensures safe working conditions are in place at all times for kitchen and food service staff; investigates and reports all employee injuries or accidents according to policy.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes & policies are followed at all times and reports any violation(s) of codes and policies immediately upon discovery.  Participates in all Gaming, IHS and all other inspections.
• Performs other duties as assigned to support the efficient operation of the department.

Specialty Sous Chef - elementa

Location; Pala, CA

Under the direction of the Senior Executive Chef, the Specialty Sous Chef supports culinary management and hourly staff in daily overall kitchen operations for the Specialty Room. Adhering to the Health Department regulations and Pala’s standards and expectations of food service and quality, freshness and presentation, the Specialty Sous Chef will assist culinary management with overseeing the culinary operations to include menu concepts and recipe standardization. The position will lead and develop all kitchen staff, to ensure the highest quality food and service, and maintain acceptable food/labor cost. Responsibilities include planning, prep, set up and prepare quality products in all areas of the Specialty Room to include, but not limited to appetizers, salads, sous vide, hot/cold smoking, entrees, soups, garnishes, sauces, dry aging, fermentation, dehydrating, baking, seasonal specials in accordance with departmental quality standards and specifications.

• Minimum three (3) years’ experience in a large hotel or similar casino type operation which includes high volume production, catering and multi-unit aspects as well as larger staff management as a Sous Chef level or above required.
• Experience in upscale casual and/or fine dining service.
• Experience in restaurant and banquet production.
• Must know how to use weights/measures and have advanced knife skills.
• Possess advanced knowledge of single unit culinary operations.
• Possess advanced skill level in hands–on training of staff.
• Proficiency in Microsoft Office (Word and Excel) is required.
• Associates Degree or culinary related certification required.
• Must obtain and maintain a Serv Safe Food Safety Certification within 90 days of employment.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production time frames are adhered to for all menu/food items being produced and that all food items needed for production are available to staff.
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame.
• Controls all purchasing of food products and kitchen equipment.
• Understands menu development techniques and development of recipes, plating guides and menu cards.
• Responsible for food preparation, storing, and service delivery to customers in their establishment.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Ensures safe working conditions are in place at all times for kitchen and food service staff; investigates and reports all Team Member injuries or accidents according to policy.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discover.
• Participates in all Gaming, IHS and all other inspections.
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the culinary division.

Specialty Sr. Chef

Location: Pala, CA

Under the direction of the Asian Specialty Sous Chef while working closely with the Chef De Cuisine and/or Executive Asian Chef, the Specialty Sr. Chef supports culinary management staff and hourly staff in daily overall kitchen operations for specific venue. Adhering to the Health Department regulations and Pala’s standards and expectations of food service and quality, freshness and presentation, the Specialty Sr. Chef will assist culinary management with overseeing the culinary operations to include menu concepts and recipe standardization.

• Minimum four (4) years’ experience of large hotel or similar Casino type operation which includes high volume production, catering and multi-unit aspects as well as larger staff management as a Lead Cook level or above required.
• Experience in Dim Sum, Sushi, Duck Chef, and Wok Chef required
• Experience in cooking Japanese, Korean, and/or Vietnamese cuisine preferred
• Must know how to use a wok and have knife skills
• Possess advanced knowledge of single unit culinary operations.
• Ability to handle high volume a la carte kitchen cooking, high volume catering/banquet production and expediting of food during peak periods of business in all stated areas.
• Possess advanced skill level in hands–on training of staff.
• Proficiency in Microsoft Office (Word and Excel) is required.
• Demonstrates knowledge of food preparation and presentation.
• Capable of following procedures and taking direction.
• Possesses the ability to read recipes, production lists and any other necessary collateral paperwork, such as diagrams and logs, to be able to perform necessary duties.
• Must have good basic mathematical, organizational and communication skills. 
• Must display the ability to work well with others.
• Clean and proper work attire in accordance with company policy.
• Must be reliable, pleasant and possess a good attitude.
• Be able to provide good service during challenging situations.
• Able to cope in potentially stressful situations.
• Vocational/Technical/Business certification in related field preferred.
• Must obtain and maintain a Food Safety Certification within 90 days of employment.

Essential Job Functions:

• Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production time frames are adhered to for all menu/food items being produced and that all food items needed for production are available to staff.
• Ensures that all logs, requisitions and any other necessary paperwork is filled out and submitted in the proper form and time frame.
• Controls all purchasing of food products and kitchen equipment.
• Understands menu development techniques and development of recipes, plating guides and menu cards.
• The individual in this role is responsible for food preparation, storing, and service delivery to customers in their establishment.
• Assist with food inventory tracking such as quantity of supplies ordered and estimated time of shipment arrivals. Together with the senior kitchen staff, Junior Chefs are in charge of such logistics.
• Assist in developing strategy for cross-marketing with the aim of increasing profit, which could include pairing drinks with the food served.
• Responsible for cleanliness, organization and preparedness of immediate work space and adjacent areas.
• Brief and communicate with the on-coming and out-going shifts and relay information to co-workers.
• Assist with special projects as directed by the Supervisor including but not limited to: monthly meetings, deli assistance, special banquets, concerts and special guests.
• Delegate tasks to Cooks and/or other kitchen staff for effectiveness in delivery.
• Ensures safe working conditions are in place at all times for kitchen and food service staff; investigates and reports all Team Member injuries or accidents according to policy.
• Monitors all kitchen areas to ensure Health Department, Gaming, Casino, IHS, FDA, and OSHA codes and policies are followed at all times; reports any violation(s) of codes and policies immediately upon discovery; participates in all Gaming, IHS and all other inspections.
• Maintains acceptable attendance record and arrives in designated kitchen at scheduled time, in proper uniform and ready to work.
• Perform other duties as assigned to support the efficient operation of the department.

Steward

Location: Pala, CA

Perform duties to maintain kitchen areas, restaurant equipment and utensils in a sanitary and orderly condition. Maintain standards set by management in scraping, racking, stacking and washing of china and glassware.

• Must understand and comply with all company and departmental policies, regulations, and procedures.
• Must maintain a high level of sanitation and safety.
• Must maintain high level of quality and professionalism at all times.
• Must read, write, speak, and understand English.

Essential Job Functions:

• Responsible for scraping, racking, stacking, and washing of china and glassware.
• Responsible for removal of waste and recycling material
• Responsible for keeping work area clean, sanitary and safe .
• Clean floors by sweeping, mopping, and using a floor scrubber.
• Clean worktables, walls, hoods, ceilings, refrigerators and other equipment as specified by supervisors.
• Discard trash and recyclables in designated containers.
• Clean garbage containers, drains, and floors.
• Prepare and distribute food equipment and other materials as specified by supervisor.
• Assist with the allocation of equipment as specified.
• Assist in the distribution of equipment prior to and after banquet events as directed by supervisor and Banquet Chef.
• Report guest and Team Member safety hazards.
• Ensure chemicals and containers are disposed of properly.
• Perform other duties as assigned.

Steward - Part Time - earn up to $22.00 per hour

Location: Pala, CA

Perform duties to maintain kitchen areas, restaurant equipment and utensils in a sanitary and orderly condition. Maintain standards set by management in scraping, racking, stacking and washing of china and glassware.

• Must understand and comply with all company and departmental policies, regulations, and procedures.
• Must maintain a high level of sanitation and safety.
• Must maintain high level of quality and professionalism at all times.

Essential Job Functions:

• Responsible for scraping, racking, stacking, and washing of china and glassware.
• Responsible for removal of waste and recycling material
• Responsible for keeping work area clean, sanitary and safe .
• Clean floors by sweeping, mopping, and using a floor scrubber.
• Clean worktables, walls, hoods, ceilings, refrigerators and other equipment as specified by supervisors.
• Discard trash and recyclables in designated containers.
• Clean garbage containers, drains, and floors.
• Prepare and distribute food equipment and other materials as specified by supervisor.
• Assist with the allocation of equipment as specified.
• Assist in the distribution of equipment prior to and after banquet events as directed by supervisor and Banquet Chef.
• Report guest and Team Member safety hazards.
• Ensure chemicals and containers are disposed of properly.
• Perform other duties as assigned.

Executive Administrative Assistant

Location:  Pala Casino, California 92059

Job Purpose: To perform clerical and administrative functions.  

Qualifications: 

• Minimum four years’ experience in a high-volume operation, typing 45-60 wpm.

• Personal computer skills: Microsoft Office including Outlook program knowledge preferred.

• Basic office equipment knowledge (copy machines, telephone, etc.).

• Proper phone etiquette, people and strong communication skills.

• Letter writing skills.

• Able to read, write, speak, and understand English.

• Bilingual a plus (Spanish preferred)

• Administrative and Supervisory ability

• Ability to deal with difficult situations.

Essential Job Functions:

• Performs typing and transcription duties as required.

• Establishes procedures that implement operational and/or fiscal policies.

• Interprets policies and procedures as established by Executive team.

• Answers multiple phone lines, directing to appropriate person and/or taking messages.

• Drafts financial, statistical, narrative, and or other reports as requested.

• Independently composes reports and correspondence containing decisions that tend to establish precedents and which may commit a department or manager to a course of action.

• Arranges, participates in, and implements, as directed, weekly meetings and committee meetings.

• Does all departmental photocopying.

• Makes travel arrangements.

• Sorts and distributes mail to personnel.

• Customer Relations – directs guests with problems and/or complaints to the appropriate department head.

• Orders office supplies as needed.

• Assists in completing and handling proper distribution of Company paperwork for management.

• Maintain files.

• Performs related duties as assigned.

• Perform other duties as assigned.

Gift Shop Clerk - Part Time

Assist the Retail Manager in the development of a highly motivated retail department dedicated to giving exemplary guest service.

• Knowledgeable to all aspects concerning the Gift Shop and the Gift Shop operation.
• Excellent guest service and people skills and organizational skills.
• Knowledge of personal computer, typing, read, write and speak English.
• Ability to use electronic equipment including adding machine and telephone.
• Excellent arithmetic skills.
• High School Diploma or GED required.

Essential Job Functions:

• Responsible for all functions of the register, including opening and closing.
• Responsible for coding orders and tagging merchandise.
• Responsible for routine counts on stock merchandise for re-orders, inventory counts and compiling end of the month figures.
• Assist in the set up of special sales and events.
• Covering for team member call-ins with other team members. Personally covering when team members are not available to cover.
• Merchandise Gift Shop floor.
• In charge of floor operations when Retail Manager is out of town.
• Notifies Retail Manager of any wrong doings or irregularities.
• Ensures that all areas are stocked and straight before leaving at the end of the shift.
• Ensures departmental functions are performed within established departmental and company guidelines.
• Show special recognition to frequent guests.
• Perform other duties as assigned

Special Events Manager

Responsible for assisting Director of Special Events.

• Must have prior event and entertainment planning, booking, coordinating and supervisory experience.
• Excellent typing, organizing, presenting information, reads, writes and speaks English.
• Must possess outstanding interpersonal communication skills and be proficient in communicating in verbal and written formats to effectively interface with guests, Team Members and negotiate contracts.
• Must possess computer skills and be able to operate office equipment, i.e. copy machines, fax machines and typewriters.
• Must have prior experience and be proficient in Microsoft Word and Excel or some similar application.
• Ability to create and work within budgets, and negotiate contracts with entertainment agents.
• High School or GED equivalent required.
• College Degree preferred.

Essential Job Functions:

• Responsible for performance evaluation and wage increases of Team Members in special events.
• Host all tournaments and events.
• Assist promotions department.
• Responsible for scheduling work hours and days off for hourly representatives and supervisors.
• Assist Director of Special Events in regards to special events, and entertainment.
• Assist with marketing plan and yearly budgets.
• Assist in planning and coordination of profitable special events designed to stimulate frequent return of high quality guest.
• Assist in planning, booking and coordination of entertainment in the casino, lounges and special events room.
• Continually seek unique and innovative methods to expand special events.
• Work with supervisors to refine, improve events/entertainment and reduce departments operating costs.
• Maintain highest degree of organizational skills with ability to prioritize to meet deadlines.
• Communicate deadlines to staff involved in the event, while utilizing the utmost tact and diplomacy.
• Understand the fundamentals of purchasing and obtaining competitive bids from vendors to ensure the lowest bid with the highest quality service and products.
• Host at parties and develop a rapport with preferred guests.
• Ensure compliance with all regulations and safety procedures.
• Track and maintain inventories, compile monthly reports, proforma each event and track results.
• Negotiate entertainment contracts for events.
• Ensure all administrative functions within the department are handled efficiently, effectively and smoothly.
• Develop and implement department policies and procedures.
• Prepare proforma, before and after each event to track profitability.
• Use sound, mature judgment in the execution of all responsibilities to maximize productivity and reduce liability.
• Provide excellent communications to all Team Members.
• Maintain guest list with utmost confidentiality.
• Handle guest complaints and concerns in a prompt and professional manner.
• Ensure event/entertainment records are kept current.
• Keep abreast of competitor’s events/promotions/entertainment and their effectiveness.
• Perform other duties as assigned.

Dispatcher

Location: Pala, CA

Responsible for monitoring and maintaining the Guest Safety department radio communication system, as well as monitoring all alarm systems on property.

• High school diploma or GED required.
• Minimum of six months in security, emergency response, or dispatch preferred.
• Must possess excellent English communication skills both verbal and written.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to multitask.
• Ability to use a two-way radio, Nextel radio phone system, and regular telephone.
• Must have operational knowledge of the Guest Safety radio 10-codes.
• Must have working knowledge and apply computer skills in both Microsoft Word and Excel.
• Must be able to adapt to updated software tools and dispatch systems such as ITRAK or IDispatch, or other forms of upgraded systems applicable to dispatch
• Ability to write routine reports and correspondence.
• Must be able to acknowledge, monitor, and report on all property alarm systems, including elevator malfunction, fire alarms, intrusion alarms, and panic alarms.
• Must have an ongoing working knowledge of emergency response procedures.
• Must be able to monitor CCTV activity and systems.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply commonsense reasoning to a variety of situations.
• Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form.
• Must have a working knowledge of all Guest Safety Policies & Procedures.
• High School Diploma or GED required.

Essential Job Functions:

• Communicates with all departments and Guest Safety Officers, to ensure security preparedness in the event of an emergency or other situation, which requires immediate attention.
• Monitors all alarm systems on property, and notifies appropriate in-house personnel and/or outside agencies as necessary.
• Maintains accurate, thorough logs of all incoming and outgoing information.
• Dispatches Guest Safety Officers to various areas of the property, as needed.
• Issues numbers to incident reports and valuable lost and found items.
• Maintains a working knowledge of Pala Casino facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Ensures that all Guest Safety Team Members are rotated sufficiently and that their thirty minute required breaks are adhered to.
• Interacts with PBX Team Members relaying information as necessary.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Attend regularly scheduled departmental meetings.
• Maintains inventory control of all supplies needed to successfully complete the essential functions of the job.
• Perform other duties as assigned.

EMT

Location: Pala, CA

Enforces all gaming/hotel policies to ensure safe, fair and efficient operation of PE while providing excellent guest service throughout the facility.

• Prior experience in Law Enforcement/Military.
• Knowledge/experience in Public Relations.
• Must be 21 years of age.
• High School Diploma or GED required..
• Ability to obtain and maintain Pala Gaming License
• CPR, EMT License, LIFESCAN (electronic fingerprinting)
• Provides EMT functions in conjunction with security officer duties.

Essential Job Functions:

• Patrols sections of the Casino and Slot areas, which includes purse checks, undesirables, hazards and minors, Possesses knowledge of all Casino property.
• Mans Casino Cage post, which includes chip fills, answering questions, monitoring traffic entering the cage, securing the cage entrance.
• Performs Gaming Table Box Drop, putting out boxes, for each gaming table, retrieving boxes from each gaming table. Performs Slot Drop, monitors keys, watches drop carts.
• Recognizes executives/secretaries, accepts deliveries, maintains a security log.
• Operates Monitor room, which includes all communications from inside to outside.
• Maintain Fire boards for Hotel/Casino, ADT alarms, monitors all employee activity.
• Checks firebox equipment, linen lockers, elevator areas, maid carts for unauthorized property and unauthorized personnel.
• Prepares security reports, communicates with guests/non-guests and other agencies, and assists in employee investigations.
• Provides security for special events, fights, parties, employee events and tournaments. Acts as escorts for guests, employees, outside agencies, transportation of injured employees, VIP’s, disabled guests and patrons.
• Roves self-park garage, valet and exterior of Hotel; Bike patrol.
• Relieves Limousine driver in emergencies.
• Acts quickly in Emergency response, which includes injured guests and employees, fires, fights, thefts, arrests.
• Perform other duties as assigned.

Guest Safety Officer - Part Time

Location: Pala, CA

Enforces all gaming policies to ensure safe, fair and efficient operation of Pala Casino while providing excellent guest service throughout the facility.

• Prior experience in Law Enforcement and/or Military.
• Knowledge and experience in Public Relations.
• Must be at least 21 years of age.
• Must read, write, speak and understand English.

Essential Job Functions:

• Patrols sections of the
  casino and slot areas, which include purse checks, undesirables, hazards
  and minors.
• Patrols cages, which
  includes chip fills, answering questions, monitoring traffic entering the
  Cage, securing the Cage entrance.
• Possess knowledge of
  all casino facilities.
• Performs gaming table
  box drop, putting out boxes for each gaming table, retrieving boxes from
  each gaming table.
• Performs slot drop, monitors
  keys, watches drop carts.
• Recognizes executives
  and/or secretaries, accepts deliveries, and maintains a security log.
• Communicates with
  guests and non-guests and other agencies, and assists in employee
  investigations.
• Checks firebox
  equipment, linen lockers, elevator areas, housekeeping carts for
  unauthorized property and unauthorized personnel.
• Provides security for
  special events, fights, parties, employee events and tournaments.
• Acts as escorts for
  guests, employees, outside agencies, transportation of injured employees,
  VIP’s, disabled guests and patrons.
• Roves on foot self-park
  garage, valet and exterior of casino.
• Acts quickly in
  emergency response, which includes injured guests and employees, fires,
  fights, thefts, arrests.
• Perform other duties as assigned

Guest Safety Officer - Shift Differential Pay - $19.00 for Grave Yard

Location: Pala, CA

Enforces all gaming policies to ensure safe, fair and efficient operation of Pala Casino while providing excellent guest service throughout the facility.

• Prior experience in Law Enforcement and/or Military.
• Knowledge and experience in Public Relations.
• Must be at least 21 years of age.
• Must read, write, speak and understand English.

Essential Job Functions:

• • Patrols sections of the
    casino and slot areas, which include purse checks, undesirables, hazards
    and minors.
  • Patrols cages, which
    includes chip fills, answering questions, monitoring traffic entering the
    Cage, securing the Cage entrance.
  • Possess knowledge of
    all casino facilities.
  • Performs gaming table
    box drop, putting out boxes for each gaming table, retrieving boxes from
    each gaming table.
  • Performs slot drop, monitors
    keys, watches drop carts.
  • Recognizes executives
    and/or secretaries, accepts deliveries, and maintains a security log.
  • Communicates with
    guests and non-guests and other agencies, and assists in employee
    investigations.
  • Checks firebox
    equipment, linen lockers, elevator areas, housekeeping carts for
    unauthorized property and unauthorized personnel.
  • Provides security for
    special events, fights, parties, employee events and tournaments.
  • Acts as escorts for
    guests, employees, outside agencies, transportation of injured employees,
    VIP’s, disabled guests and patrons.
  • Roves on foot self-park
    garage, valet and exterior of casino.
  • Acts quickly in
    emergency response, which includes injured guests and employees, fires,
    fights, thefts, arrests.
  • Perform other duties as assigned

• Guest Safety Officer - GRAVE YARD $19.00
• Guest Safety Officer - SWING SHIFT $18.00
• Guest Safety Officer - DAY SHIFT $17.00 

Lead Guest Safety Officer

Location: Pala, CA

Supervise shift Security Operations and ensure professional, efficient operation. Provide leadership, guidance, training and organization.

• One-year experience as Casino Guest Safety Officer/Security Officer or California P.O.S.T. approved academy.
• Excellent written communication skills.
• Prior investigative experience.
• Knowledge of all applicable gaming policy, procedures and laws.
• High School Diploma or GED required.
• Must be able to possess a BSIS (Bureau of Security Investigative Services) background check.
• Must be able to possess a California Guard Card.
• Must be able to possess a California “Open Carry Firearms Permit”

Essential Job Functions:

• Assumes the role of Guest Safety Supervisor in his/her absence.
• Assist Shift Training Manager with all training aspects of the department operations.
• Trains all officers on assigned shift in both current and new operational procedures.
• Assigns specific duties to Guest Safety Officers.
• Maintains proper floor procedures.
• Prepares necessary incident reports.
• Supervises Guest Safety Officers.
• Enforces Pala Casino policies.
• Provides excellent guest service.
• Perform other duties as assigned.

Mobile Patrol Officer - Part Time

Location: Pala, CA

Enforces all gaming policies to ensure safe, fair and efficient operation of Pala Casino while providing excellent guest service throughout the facility and property. Specific focus in the area of outdoor patrol utilizing bicycles, golf carts and motor vehicles.

• Prior experience in law enforcement, military, casino, or private security preferred.
• Knowledge and experience in Public Relations and interaction preferred.
• Must be able to operate a motor or electric vehicle and a bicycle.
• Must successfully complete the Mobile Patrol Training Course within 30 days of starting the position.
• Must not exceed median weight capacity of patrol bicycles consistent with manufactures recommendations.
• Must be at least 21 years of age.
• Must read, write, and speak English.
• Must pass and maintain the bicycle patrol evaluation and physical assessment requirements within 30 days of starting the position.
• High School Diploma, GED required.

Essential Job Functions:

• Patrols all outdoor areas of Pala Casino Spa and Resort including parking garages, surface lots, perimeter, event lawn, service road, RV-Resort, Mini Mart or any area deemed necessary. Patrols to provide safe parking and walking areas for all Guests and Team Members. Observes for any crimes, unsafe conditions, or violations of the policies of Pala Casino Spa and Resort.
• Provides a critical first impression for arriving guests. Able to provide guest service in all situations. Able to enforce policies while maintaining a positive service oriented demeanor.
• Possess knowledge of all parking rules and regulations, including RV-Resort rules and regulations.
• Performs mail run, must have understanding of policies regarding mail.
• Performs daily equipment checks of vehicles, must have basic familiarity of all aspects of electric or motor vehicles and bicycles.
• Skilled in the control of traffic extremely busy conditions.
• Able to understand, initiate and apply Emergency Response procedures specific to Fire Department or other emergency responding agencies upon activation.
• Able to recognize the signs of intoxication, familiar with all Pala Casino Spa and Resort policies regarding alcohol as well as pertinent ABC regulations.
• Prepares security reports, communicates with guest and non-guests and other agencies, and assists in both internal and external investigations.
• Provide security for special events and maintain patrols in the area of such events.
• Provides escorts for guests, team members, or others upon request.
• Must be able to respond to any verbal or physical disturbance(s) and apply diffusion techniques, consistent with the Guest Safety Department policies and procedures to maintain Peace and Security for all involved.

Report Writer

Location: Pala, CA

Enforces all gaming policies to ensure safe, fair and efficient operation of Pala Casino while providing excellent guest service throughout the facility.

• Prior experience in Law Enforcement and/or Military.
• Knowledge and experience in Public Relations.
• Must be 21 years of age.
• Should have personal compute skills; Word and Excel program knowledge preferred.
• High School Diploma or GED required.

Essential Job Functions:

• Patrols sections of the casino and slot areas, which include purse checks, undesirables, hazards and minors.
• Mans casino Cage post, which includes chip fills, answering questions, monitoring traffic entering the Cage, securing the Cage entrance.
• Possess knowledge of all casino facilities.
• Performs gaming table box drop, putting out boxes for each gaming table, retrieving boxes from each gaming table.
• Performs slot drop, monitors keys, watches drop carts.
• Recognizes executives and/or secretaries, accepts deliveries, maintains a security log.
• Prepares security incident reports by investigating and communicating with guests and Team Members.
• Checks firebox equipment, linen lockers, elevator areas, housekeeping carts for unauthorized property and unauthorized personnel.
• Provides security for special events, fights, parties, employee events and tournaments.
• Acts as escorts for guests, employees, outside agencies, transportation of injured employees, VIP’s, disabled guests and patrons.
• Obtain, through investigation, necessary information to provide a complete and accurate report to be submitted to Guest Safety Management for review.
• Roves self-park garage, valet and exterior of casino; bike patrol.
• Acts quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, arrests.
• Perform other duties as assigned.

Assistant Hotel Manager

Location: Pala, CA

Responsible for the effective and efficient operation of all departments assigned to his/her supervision.  Ensures that all Hotel, 4 Diamond standards are upheld by all Team Members. Directly supervises and coordinates activities of Team Members engaged in registering and settling of guest accounts. Ensures that the highest standards of quality and service are always maintained. Reports directly to the Hotel Manager.

• Minimum two-year experience in a high volume Hotel environment, preferably with a Casino.
• Should have personal computer skills; Windows Microsoft Office Suite including Outlook program knowledge preferred.
• Should have proper phone etiquette, people and strong communication skill.
• Should have mathematical, analytical and reasoning ability.
• Should read, write, speak and understand English.
• Two or more years of Supervisory experience.
• Ability to deal with difficult situations.
• College Degree preferred with emphasis in Hospitality or Business Management.

Essential Job Functions:

• Responsible for the operations of the hotel in the absence of Hotel Department Heads/Hotel Director.
• Ensure the productivity and efficiency of Front Desk – Guest Service Rep’s, Business Center, and Pool/Cabana Services by constantly overseeing work done.
• Assist Team Members in registering and settling of guest accounts.
• Responsible for the correct handling of groups – arrivals, luggage, account instructions, departures, and staffing level for groups.
• Ensure that Team Members are always aware of room availability.
• Ensure that all Team Members are adhering to company policies & procedures and hotel service standards.
• Proper channeling of all guest complaints received, according to hotel procedures and strict liaison with the Executive Assistant Hotel Manager/Hotel Director.
• Knowledge of room availability at all times, for future and present dates.
• Proper balancing of shift cash-outs and regular cashier bank checks.
• Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates and by selling suites when filling hotel.
• Maximizing occupancy by utilizing yield management and over-booking factor.
• Control payroll costs, ensuring sufficient coverage at any given time.
• Maintains weekly attendance sheets and payroll.
• Ensure the Department is properly equipped with office supplies.
• Regularly check appearance and uniforms of the staff.
• Check that the attitude is always exceptional.
• Ensure service is always of the highest degree.
• Always be on the look out for new ideas, study, and standardize procedures to improve efficiency of Team Members and realistic improvements.
• Ensure that Operating Equipment is always in perfect working condition.
• Handle any problems and guest complaints when necessary.
• Be constantly aware of the different rates and those of competitor hotels.
• Be aware of special promotions within the hotel.
• Ensure close communication with other departments in the hotel.
• Help create an atmosphere of high morale and a positive working relationship among Team Members.
• Check guest fax machine and ensure proper procedures for operating this machine is carried out.
• Check e-mail correspondence and ensure procedures for handling inquiries and requests are handled in a timely manner.
• Control suites to prevent overbooking and ensuring casino guest availability.
• Checking that the literature at the Front Desk, Business Center, and Pool/Cabana is always up to date.
• Ensuring a daily bucket check and Room Rate posting report are reviewed and correction completed prior to close day.
• Ensuring that workspace and office are always clean and tidy.
• Maintains harmony among Team Members and resolves grievances.
• Performs other duties as assigned.

Bell Person

Location: Pala, CA

Providing pleasant and courteous service to arriving and departing guests by transporting baggage to and from guest accommodations, as well as addressing any guests’ concerns by providing accurate and efficient information. Responsible to Lead Bell Attendant/Hotel Manager.  Rotate doorman responsibilities.  Ability to provide a consistent guest rooming experience.

• Pleasant and outgoing personality.
• Should have personal computer skills.
• Should read, write, speak, and understand English.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to deal with difficult situations.
• Must have excellent guest service skills.
• High school diploma or GED required.

Essential Job Functions:

• Acknowledging and greeting each guest with enthusiasm immediately upon the guests’ arrival.
• Provides guest recognition through the use of guest’s name at all given opportunities.
• Creating an exciting environment through guest interaction and conversation.
• Executing four star /diamond service by accurately transporting guests’ luggage to the room assigned after guest registration is completed.
• Picking up guests’ luggage upon departure and transporting it to vehicle or delivering luggage for storage.
• Providing four star/diamond service by providing guests with information regarding Hotel/Casino/Spa amenities, Entertainment, Special events, and travel directions.
• Assisting guests with room changes and maintaining room key security.
• Delivering and picking up guests’ laundry/dry cleaning and maintaining an accurate log of the same.
• Completing the required Guest Service errand card and submitting and forwarding it to Lead Bell Attendant/Concierge.
• Performs other duties as assigned.

Front Desk Supervisor

Location: Pala, CA

Responsible for the effective and efficient operation of all departments assigned to his/her supervision. Ensures that all hotel, 4 star/4 diamond standards are upheld by all team members. Supervises and coordinates activities of team members engaged in registering and settling of guest accounts. Ensures that the highest standards of quality and service are always maintained. Reports directly to the Assistant Hotel Manager.

• Minimum three-year’s experience in a high volume hotel environment, preferably with a casino.
• Must have personal computer skills; Microsoft Office, Outlook program knowledge preferred.
• Must have professional phone etiquette, people and strong communication skills.
• Must have mathematical, analytical and reasoning ability.
• Must read, write, speak and understand English.
• Ability to deal with difficult situations.
• Pleasant and outgoing personality.
• Excellent organizational skills.
• High School Diploma or GED, required (College degree preferred).

Essential Job Functions:

• Ensure the productivity/efficiency of Front Desk by constantly overseeing work.
• Ensure service is always of the highest degree.
• Ability to effectively perform independently, making sound decisions as needed.
• Must be able to effectively resolve problems, based on common sense, use of reasoning ability as well as knowledge of established Company policies.
• Must be capable of multitasking with accuracy.
• Train new hires and mentor seasoned team members.
• Regularly check appearance and uniforms of the staff.
• Create an atmosphere that supports our Company culture.
• Maintains harmony among team members and resolves grievances.
• Perform guest service evaluations.
• Assists team members in registering and setting of guest accounts and prepare reports as requested by management.
• Handle any problems and guest complaints as necessary.
• Ensure that workspace and office are always clean and tidy.
• Knowledge of room availability at all times, for future and present dates.
• Upsell rooms by using rack rate and offering fewer discounted rates and by selling suites when filling hotel.
• Be aware of special promotions within the hotel.
• Ensure the department is properly equipped with supplies and that costs are kept to a minimum.
• Check guest fax machine and ensure proper procedures for operating this machine are carried out.
• Check e-mail correspondence and ensure procedures for handling inquires and requests are handled in a timely manner.
• Control the suites to prevent overbooking and ensuring casino guest availability.
• Control room due out and rushes.
• Coordinate gift bags or luggage deliveries for large sales groups.
• Coordinate rooms for entertainment.
• Must support the Assistant Hotel Managers with guest inquires and phone calls.
• Performs related duties as assigned.

Guest Service Representative

Location; Pala, CA

Responsible for registering and settling of guest accounts. Including, resolving problems arising from guest complaints, reservations, room assignment activities, and unusual requests. Reports directly to Assistant Hotel Managers / Hotel Manager.

• Reading, writing and oral proficiency in English.
• Excellent communication skills.
• Pleasant and outgoing personality.
• Excellent organizational skills.
• Able to remain calm and professional in a busy environment.
• Previous 3 Star / 3 Diamond hotel experience a plus.
• Ability to deal with difficult situations.
• Ability to add, subtract, multiply, and divide in all units of measure.
• High School Diploma or GED required.
• College degree preferred.

Essential Job Functions:

• Register and checkout guests accurately and in a timely manner.
• Answers inquiries pertaining to hotel policies and services.
• Be able to handle cash, checks, or credit cards from guests and record transactions.
• Be able to assign, select, and do room changes in a complete, accurate, and timely manner.
• Offer a genuine greeting.
• Adhere to all 4 Star / 4 Diamond standards.
• Knowledge of room availability at all times, for future and present dates
• Up selling of rooms by selling at rack rate and offering fewer discounted rates and by selling suites when filling hotel.
• Adhere to appearance standards.
• Exceptional attitude.
• Be aware of special promotions within the hotel.
• Ensuring that workspace and office are always clean and tidy.
• Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
• Complete the AM, PM, and Graveyard checklists.
• Review memos and logbook.
• Receive information passed on from previous shift.
• Know and practice the guest service philosophy of Pala Casino Resort and Spa.
• Assist Assistant Hotel Managers/ Hotel Manager with miscellaneous duties.
• Coordinate with guest safety the research for lost and found items for guests.
• Handle questions, problems, and complaints.
• Ascertain guest satisfaction.
• Perform other duties as assigned.

Hotel Manager

Location: Pala, CA

Responsible for organizing, planning, directing and controlling of the Reception Desk operations, Asst. Hotel Managers, Bell staff , and Concierge Services. Directly supervises and coordinates activities of Team Members engaged in registering and settling of guest accounts. Ensures that the highest standards of quality and service are always maintained. Reporting directly to Director of Hotel Operations.

• Minimum five-year experience in a high volume hotel environment, preferably with a casino.
• Experience with bargaining units preferred.
• Should have personal computer skills; Microsoft Office 2000 Suite including Outlook program knowledge preferred.
• Should have proper phone etiquette, strong people and communication skills.
• Should have mathematical, analytical and reasoning ability.
• Should read, write, speak and understand English.
• Five or more years of supervisory experience.
• Ability to deal with difficult situations.
• Bachelors Degree preferred with emphasis in hospitality or business management.

Essential Job Functions:

• Knowledge of room availability at all times for future and present dates.
• Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates and by selling suites when filling hotel.
• Maximizing occupancy by utilizing yield management.
• Ensure training programs for all areas are up to date and relevant.
• Ensure job descriptions for each team member classification are updated.
• Control payroll costs, ensuring sufficient coverage at any given time.
• Ensure the department is properly equipped with stationery etc. and that costs are kept to a minimum.
• To attend and hold departmental staff and individual meetings.
• Regularly check appearance and uniforms of the staff.
• Check that the attitude is always exceptional.
• Ensure service is always of the highest degree.
• Always be on the look out for new ideas, study and standardize procedures to improve efficiency of Asst. Hotel Managers and Team Members.
• Ensure that operating equipment is always in perfect working condition.
• Handle any problems and guest complaints when necessary.
• Be constantly aware of the different rates and those of competitor hotels.
• Be aware of special promotions within the hotel.
• Ensure close communication with other departments in the hotel.
• Create an atmosphere of high morale and a happy working relationship among Team Members.
• Administer to all Team Members the company policies and procedures pertaining to hotel regulations and standards.
• Check guest fax machine and ensure proper procedures for operating this machine is carried out.
• Check e-mail correspondence and ensure procedures for handling inquires and requests are handled in a timely manner.
• Control the suites to prevent overbooking and ensuring casino guest availability.
• Assist Team Members in registering and setting of guest accounts and prepare reports as requested by management.
• Ensure the productivity and efficiency of Reception Desk., Assistant Hotel Managers, Bell staff, and Concierge services by constantly overseeing work done.
• Ensure that Team Members are always aware of room availability and do not inform walk-ins that the hotel is full without directive from the Director, Hotel Manager or Reservation/PBX Manager.
• Checking that the literature at the Reception Desk and Guest Service Desk is always up to date.
• Ensuring that workspace and office are always clean and tidy.
• Maintain weekly attendance sheets and approves payroll and over-time.
• Maintains harmony among Team Members and resolves grievances.
• Performs other duties as assigned.

Assistant Housekeeping Manager – Public Area

Location: Pala, CA

Responsible for managing the daily operation of public area team members to ensure Pala and AAA Four Diamond standards of cleanliness in all public areas are achieved and maintained. Responsible assisting the Quality Assurance Manager in the organizing, planning, managing, and controlling of activities performed by your assigned team members. Reporting directly to the Quality Assurance Manager.

• Minimum two-years experience in a high volume public area environment.
• Should have personal computer skills; Microsoft Office Suite including Outlook program knowledge preferred.
• Should have extensive knowledge of chemicals, carpet & floor care and maintenance equipment relating to Pubic Areas.
• Should have proper phone etiquette, people and strong communication skills.
• Should read, write, speak and understand English. Bilingual a plus – (Spanish preferred).
• Two or more years of supervisory or management experience.
• High school diploma or GED required.

Essential Job Functions:

• Maintains all agreed Pala and AAA Four Diamond standards.
• Maintains these set standards while remaining within agreed budgets on guest and cleaning supplies, salaries and any miscellaneous costs which apply to the department.
• Liaison with all relevant department heads and managers to ensure the smooth and efficient running of pubic areas.
• Monitors closely the condition and maintenance of all public areas and prepare appropriate work request forms.
• Ensures all assigned team members attend job safety training programs, i.e, OSHA Standards, HazCom, and Bloodborne Pathogens in co-operations with Guest Safety/Risk Management.
• Responsible for assisting in the ordering/purchasing of all related cleaning chemicals and materials required for public areas operations.
• Responsible for assisting in the control of issuing, receiving and replacing departmental keys.
• Responsible for overseeing the team members, stock levels, inventory and control of par levels in public areas.
• Maintains personal contact with guests in dealing with complaints, etc.
• Knowledge of special events and impact on public areas at all times, for future and present dates.
• Assist in controlling payroll costs ensuring sufficient coverage at any given time.
• Regularly check appearance and uniforms of the staff.
• Check that the attitude is always exceptional.
• Ensure service is always exceptional.
• Ensure service is always of the highest degree.
• Ensure that operating equipment is always in perfect working condition.
• Be aware of special promotions within the property.
• Create an atmosphere of high morale and a happy working relationship among team members.
• Assist in administering to assigned team members the company Policies and Procedures pertaining to hotel regulations and standards.
• Prepare reports as requested by management.
• Ensure the productivity and efficiency of supervisors and team members by constantly overseeing work done.
• Ensure that workspace, office and public area storage rooms are always clean and tidy.
• Prepare weekly work schedules.
• Maintains harmony among team members and resolves grievances.
• Performs other duties as assigned.

Casino Housekeeper

Location: Pala, CA

Responsible for providing cleaning services in assigned casino areas ensuring approved Pala Casino policies, procedures and standards.

• Three-six months housekeeping experience preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests and other Team Members.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to apply commonsense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Must read, write, speak and understand English.  Bi-lingual a plus.

Essential Job Functions:

• Responsible for the cleaning of all assigned public casino areas, restrooms, and offices throughout the entire casino complex on a continual basis.
• Ensures that all cleaning materials, chemicals and equipment are used per the manufacturer’s instructions.
• Maintains all work areas and ensures housekeeping equipment is free of safety violations. Reports any hazardous conditions or broken equipment immediately to shift manager.
• Responsible for complying with established safety precautions when using equipment and supplies.
• Interacts with guests and fellow Team Members in a professional and courteous manner.
• Perform other duties as assigned.

Casino Housekeeper - PART-TIME SWING / GRAVE SHIFT ONLY - $22.00 per hour

Location: Pala, CA

Responsible for providing cleaning services in assigned casino areas ensuring approved Pala Casino policies, procedures and standards.

• Three-six months housekeeping experience preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests and other Team Members.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to apply commonsense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Must read, write, speak and understand English.  Bi-lingual a plus.

Essential Job Functions:

• Responsible for the cleaning of all assigned public casino areas, restrooms, and offices throughout the entire casino complex on a continual basis.
• Ensures that all cleaning materials, chemicals and equipment are used per the manufacturer’s instructions.
• Maintains all work areas and ensures housekeeping equipment is free of safety violations. Reports any hazardous conditions or broken equipment immediately to shift manager.
• Responsible for complying with established safety precautions when using equipment and supplies.
• Interacts with guests and fellow Team Members in a professional and courteous manner.
• Perform other duties as assigned.

Guest Room Attendant - Full Time and Part Time Positions.

Location: Pala, CA

To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.

• Previous GRA experience at 4 Star or 4 Diamond property preferred.
• Knowledge of proper cleaning techniques.
• Must read, write, speak and understand English (bilingual a plus).
• Maintains all guest rooms at Hotel and 4 diamond standards.
• Completes assigned work without disturbing guests.
• Must be able to interact and effectively communicate with guests.
• Maintains a safe work environment.

Essential Job Functions:

• Maintains all guest rooms at Hotel and 4 diamond standards.
• Maintains these standards while completing daily assigned work assignments.
• Completes assigned work without disturbing guests.
• Completes work in the order assigned by the supervisor to ensure guest satisfaction.
• Must be able to interact and effectively communicate with guests.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
• Maintains a safe work environment.
• Responsible for any keys and/or equipment assigned.
• Complies with all OSHA requirements.
• Customer Relations – directs guests with problems and/or complaints to the assigned supervisors.
• Knowledge of room types and locations in the tower.
• Ensure service is always exceptional.
• Ensure service is of the highest degree.
• Be aware of special promotions within the hotel.
• Participate in an atmosphere of high morale and a positive working relationship among team members and supervision.
• Create harmony between yourself and fellow team members.
• Ensuring that Housekeeping cart and Locker Room is always clean and tidy.
• Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
• Review departmental memos.
• Receive information passed on from previous shift.
• Know and practice the guest service philosophy of Pala Casino Resort and Spa.
• Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties.
• Return Lost & Found guest items immediately to Status Board, do not leave on cart.
• Handle questions, problems, and complaints.
• Ascertain guest satisfaction.
• Perform other duties as assigned.

Guest Room Attendant/Grave Shift. Up to $30.00 per hour (Part Time)

Location: Pala Casino, California 92059

Job Purpose:

• Provide a 4-diamond high standard service of cleanliness, sanitized, tidiness including exceptional guest service and experience to all hotel guests during the overnight shift.    

Qualifications:

• Previous guest room attendant experience at 4 Diamond hotel preferred.

• Rigorous detail oriented.

• Ability to work efficiently, positively, and independently during overnight hours.

• Ability to adapt to changes, tasks and prioritize as needed.

• Knowledge of proper cleaning techniques a must.

Essential Job Functions:

• Complete work assignments while performing daily duties such as cleaning and sanitizing all hotel guest rooms in detail following the 4 diamond standards and maintaining a safe work environment.

• Able to use and understand the assigned system to update status of rooms.

• Able to scan and report any damaged condition of furniture or amenities in the hotel room.

• Must have a high level of attention to detail and prioritize tasks.

• Responsible for submitting completed work room assignments on time.

• Responsible for front and back storage areas with cleaning, restocking, organizing, and disposing.

• Responsible for separating damaged linen accordingly.

• Responsible for restocking all housekeeping carts before the shift ends, always leaving it clean and well kept.

• Able to assist with all chemical distribution and restocking the main chemical dispensing machines.

• Responsible for amenity delivery to hotel guests.

• Responsible for maintaining the Ice rooms clean and sanitized.

• Responsible for keeping the team members and guest’s elevators, hotel rooms entrance, stairwells, and hallways clean.

• Able to assist with linen delivery and restocking on all floors.

• Reports any guest suggestions, comments or complaints to supervisor and ensure guest satisfaction.

• Able to interact and communicate effectively and efficiently with guests and team in a professional and courteous manner.

• Maintain confidentiality of guest information and pertinent hotel data.

• Responsible for any keys and/or equipment assigned.

• Complies with all OSHA, SDS and Hotel requirements.

• Able to understand the correct usage/procedure of cleaning chemicals for designated surfaces according to OSHA, SDS and Hotel regulations.

• Responsible for Clock in/out at the scheduled times and ready to perform all duties and responsibilities.

• Responsible to report all Lost & Found to assigned supervisor.

• Flexible availability including weekends and holidays.

• Perform other duties as assigned

House Person

Location: Pala, CA

To ensure the Hotel and 4 diamond standards of cleanliness in all tower public areas and housekeeping work areas are achieved and maintained.  Reports directly to assigned Housekeeping Supervisor.

• Previous House Person or Porter experience preferred.
• Knowledge of housekeeping equipment preferred.
• Knowledge of floor care preferred.
• Required to speak, read, and write English.  Bilingual a plus.

Essential Job Functions:

• Maintains all guest corridors and tower public space at Hotel and 4 diamond standards.
• Maintains these standards while completing daily assigned work assignments.
• Completes assigned work and run requests without disturbing the room guests.
• Completes work in the order assigned by the supervisor to ensure guest satisfaction.
• Completes all runner requests within 10 minutes from time of receiving request.
• Must be able to interact and effectively communicate with guests.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
• Maintains a safe work environment.
• Responsible for any keys and/or equipment assigned.
• Complies with all OSHA requirements.
• Customer Relations – directs guests with problems and/or complaints to the assigned supervisors.
• Knowledge of room types and locations in the tower.
• Ensure service is always exceptional.
• Ensure service is of the highest degree.
• Be aware of special promotions within the hotel.
• Participate in an atmosphere of high morale and a positive working relationship among team members and supervision.
• Create harmony between yourself and fellow team members.
• Ensuring that workspace and office are always clean and tidy.
• Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
• Complete the AM, PM, and Graveyard check lists.
• Review memos and logbook receive information passed on from previous shift.
• Know and practice the guest service philosophy of Pala Casino Spa and Resort.
• Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties.
• Coordinate with Guest Safety the research for lost and found items for guests.
• Handle questions, problems, and complaints.
• Ascertain guest satisfaction.
• Perform other duties as assigned.

House Person - Part Time

Location: Pala, CA

To ensure the Hotel and 4 diamond standards of cleanliness in all tower public areas and housekeeping work areas are achieved and maintained.  Reports directly to assigned Housekeeping Supervisor.

• Previous House Person or Porter experience preferred
• Knowledge of housekeeping equipment preferred
• Knowledge of floor care preferred
• Required to speak, read, and write English.  Bilingual a plus

Essential Job Functions:

• Maintains all guest corridors and tower public space at Hotel and 4 diamond standards
• Maintains these standards while completing daily assigned work assignments
• Completes assigned work and run requests without disturbing the room guests
• Completes work in the order assigned by the supervisor to ensure guest satisfaction
• Completes all runner requests within 10 minutes from time of receiving request
• Must be able to interact and effectively communicate with guests
• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner
• Maintains a safe work environment
• Responsible for any keys and/or equipment assigned
• Complies with all OSHA requirements
• Customer Relations – directs guests with problems and/or complaints to the assigned supervisors
• Knowledge of room types and locations in the tower
• Ensure service is always exceptional
• Ensure service is of the highest degree
• Be aware of special promotions within the hotel
• Participate in an atmosphere of high morale and a positive working relationship among team members and supervision
• Create harmony between yourself and fellow team members
• Ensuring that workspace and office are always clean and tidy
• Clock in/out at appropriate times- being at your workstation ready to work at assigned time
• Complete the AM, PM, and Graveyard check lists
• Review memos and logbookeceive information passed on from previous shift
• Know and practice the guest service philosophy of Pala Casino Spa and Resort
• Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties
• Coordinate with Guest Safety the research for lost and found items for guests
• Handle questions, problems, and complaints
• Ascertain guest satisfaction
• Perform other duties as assigned

Housekeeping Supervisor - Tower

Location: Pala, CA

Supervises tower team members to ensure the Hotel and 4 star/4diamond Diamond standards are achieved and maintained. Responsible for organizing, planning, supervising and controlling of daily activities performed by your team members. Reporting directly to the Assistant Executive Housekeeper - Tower.

• Minimum two-years experience in a high volume Hotel environment.
• Should have a good working knowledge of chemicals, carpet & floor care and maintenance equipment relating to Housekeeping.
• Should have an extensive knowledge of all job duties performed by housekeeping team members.
• Should have proper phone etiquette, people and strong communication skills.
• Should read, write, speak and understand English. Bilingual a plus – (Spanish preferred).
• High School or G.E.D. Equivalent preferred.

Essential Job Functions:

• Maintains all guest rooms, guest corridors and tower public space at Hotel and 4 star/4 diamond standards.
• Maintains these standards while completing daily assigned work assignments.
• Assigns work to team members in priorities to ensure guest satisfaction.
• Ensure all assigned work of team members is completed prior to the end of shift.
• Liaison with status board and relevant departments to ensure the smooth and efficient running of the tower.
• Conducts daily inspections of guest rooms, guest corridors and tower public space for cleanliness standards, maintenance, and have deficiencies corrected and work request forms prepared.
• Responsible for preparing requisitions for cleaning and guest supplies to restock assigned locker rooms.
• Responsible for ensuring assigned team members are adhering to OSHA requirements and safety rules and regulations.
• Responsible for the control of issuing, receiving and replacing departmental keys.
• Constantly check room status on the computer for accuracy and update appropriate GRA paperwork.
• Ensure team members arrive and depart their work stations at assigned times.
• Ensure all lost and found is handled in accordance with departmental procedures.
• Prepare retraining request forms as needed.
• Prepare and issue any required disciplinary actions.
• Responsible for supervising the team members, stock levels, inventory and control of linen par levels in assigned locker rooms.
• Responsible for ensuring all assigned work areas are clean, neat and free of safety issues.
• Maintains personal contact with guests in dealing with complaints, etc.
• Assist in controlling payroll cots by ensuring proper staffing in your assigned section.
• Conduct daily meetings with assigned team members.
• Check the appearance and uniforms of assigned team members daily.
• Knowledge of room types and locations in the tower.
• Knowledge of room availability at all times, for future and present dates.
• Be aware of special promotions within the hotel.
• Ensure service is always exceptional.
• Ensure service is of the highest degree.
• Ensure assigned operating equipment is being used properly and is in good working condition.
• Create an atmosphere of high morale and a positive working relationship among team members.
• Ensure the productivity and efficiency of team members by constantly overseeing work done.
• Know and practice the guest service philosophy of Pala Casino Resort and Spa.
• Ascertain guest satisfaction.
• Perform other duties as assigned.

Special Projects

Location: Pala, CA

To assist in coordination of cleaning all public areas,
offices, restrooms and meeting rooms throughout the entire Casino complex as
needed. Reports directly to Casino supervisor.

• Knowledge
  of housekeeping equipment preferred.
• Knowledge
  of floor care preferred.
• Minimum one year
  experience in floor care.
• Should
  have good understanding of cleaning procedures.
• Ability to work a
  variety of shifts.
• Must
  have strong communication skills.

·        
Must read, write, and speak English.

Essential Job Functions:

• Maintains all
  public areas in Casino in accordance with 4 Diamond standards.
• Maintains these
  standards while completing daily work assignments.
• Completes assigned
  work without disturbing guests.
• Completes work in
  the order assigned by the supervisor to ensure guest satisfaction.
• Maintains a safe
  work environment.
• Responsible for
  any keys and /or equipment assigned.
• Complies with all
  OSHA requirements.
• Create harmony
  between yourself and fellow team members.
• Ensuring that housekeeping
  equipment is always clean and tidy.
• Performs related
  duties as assigned.
• Know and practice
  the guest service philosophy of Pala Casino Resort and Spa.
• Ensure service is
  of the highest degree.
• Ensure service is
  always exceptional.

Human Resources Representative

Location: Pala, CA

Welcomes Team Members and applicants with a professional greeting, in person or on the telephone; answering or referring inquiries within Human Resources.

• Good communication and organizational skills.
• Knowledge of personal computer with experience in Microsoft Office (Word, Excel, and Outlook).
• Ability to multi-task in a fast-paced environment.
• Must read, write, speak and understand English.
• Bi-lingual in Spanish and/or Mandarin preferred.

Essential Job Functions:

• Greet all visitors as they enter Human Resources.
• Review employment and gaming applications to ensure completion.
• Maintain the Staffing Specialists' daily interview/application file.
• Administer pre-employment testing as necessary.
• Track birthday wheel gifts.
• Maintain the front office with the necessary office supplies and HR forms.
• Maintain and update binder with master copies of HR forms.
• Answer phones and forward calls/inquiries to the appropriate Human Resources person.
• Assist Team Members with Kronos Self-Service as necessary.
• Maintain strict confidentiality.
• Perform other duties as assigned.

Computer Support Specialist

Locations: Pala, CA

The Computer Support Specialist will ensure that all desktop systems run smoothly in a fast-paced 24/7 environment. Responds to requests from computer users regarding hardware, software, telecommunications, or network connection problems. Assists the Systems Administrator(s) with application/network/telecom deployments. Prioritizes requests or problems according to established criteria and enters relevant data into a computerized user-request tracking system. Updates, revises reference materials, and work procedures. Experience with network and telecom system cabling is helpful.

• Desktop installation and support experience required – Microsoft Certified preferred.
• Experience installing and supporting Windows application software required.
• Experience in MS Office Suite products.
• Networking skills including cabling, configuration, and troubleshooting desired.
• Ability to communicate with vendor support to resolve problems.
• Working knowledge of Internet connectivity, printer connectivity, and other technical support disciplines.
• Experience with managing Windows based PCs from setup and networking to machine diagnosis.
• Excellent communication skills.
• Ability to work in an extremely fast-paced work environment where working with deadlines is the norm.
• Must read, write and speak English.
• High School Diploma or GED required.

Essential Job Functions:

• Ensures all desktop systems run smoothly in a fast-paced 24/7 environment.
• Assist the System Administrators and Network Administrators with network/telecom deployments.
• Responsible for the desktop standards, configuration and sizing, base OS installation and configuration, MS Office installation, configuration and support and will participate in developing the strategy for the administration of the companies Windows OS desktops.
• Communicates and participates within groups by contributing and learning from group members.
• Answering phone calls and providing support to other departments and Team Members.
• Perform other duties as assigned.

Database Administrator

Location: Pala, CA

The Database Administrator will ensure all SQL, Oracle, and other
databases in the Casino are adequately supported, maintained and all associated
systems run smoothly.  Responsibilities
also include supporting the System Administrator(s) efforts in the design,
development and administration of all system applications utilizing databases
including assistance in administration of SQL server in standalone and
clustered server environments and associated software and systems.  The DBA will be a key player in our
enterprise-wide rollout of SQL server versions in a mixed Windows Server
environment.  Requires solid Windows SQL
development and administration experience. 
Strong experience with database security is required as well as database maintenance and
optimization.

QUALIFICATIONS:
(Include equipment knowledge/use)

• 4 years of Microsoft
  SQL Server experience with SQL Server administration experience required.




• Experience in a 24x7x365
  environment strongly desired.




• MSCDBA or equivalent
  experience strongly desired.




• 4 years of Microsoft
  Access or equivalent experience desired.




• Hands-on experience
  with Windows Standard/Enterprise Server versions.




• Hands-on experience
  with Windows Active Directory Services.




• 3+ years in development
  of SQL database experience preferred.




• Database Administrator
  must have significant prior experience with creating/editing stored
  procedures.




• The Database
  Administrator should have a working knowledge of Microsoft IIS and network
  administration disciplines.
• Experience and
  expertise with database and performance monitoring, redundant solutions,
  problem diagnosis, desktop management, and remote administration.




• Experience and
  demonstrated expertise with database administration in a Windows Server
  mixed environment.




• Experience with
  performing database upgrades and safely/securely applying database
  patches.
• Experience with database backups and restores
  required.

WORKING
CONDITIONS:

• Work is performed in a climate-controlled
  environment and abroad in target communities.
• Moderate noise and
  smoke levels; some odors.
• This is an on-premises
  position.

Advertising Manager

Location: Pala, CA

To manage
Pala Casino’s advertising efforts to inform guests of Pala Casino, persuade
them to visit Pala Casino, and remind them of the benefits of visiting Pala
Casino.

QUALIFICATIONS:
(Include equipment knowledge/use)

• Must read,
  write, and speak English.
• Self-Motivated with a
  proven ability to work independently.
• Excellent
  organizational skills and able to multitask.
• Proven ability to
  create and deliver new, useful campaign ideas in a team setting.
• Effective market
  research skills
• Excellent verbal and
  written communication skills with an emphasis on persuasion
• Solid presentation and guest
  experience skills
• Excellent
  problem-solving skills

ESSENTIAL
JOB FUNCTIONS:

• Working hand-in-hand
  with ad agencies, and key Pala Casino team members to establish and meet
  goals of projects and enforce timelines and budgets.
• Able to project manage
  with painful attention to detail.
• Manage all on-property
  collateral pieces to include design, print, distribution, and placement on
  the casino floor.
• Manage all on-property
  video assets to include video displays, menu displays, and content programming.
• Providing expert advice
  on advertising and marketing methods for new and existing services and
  products
• Actively participating
  in the recruitment and evaluation of the workforce within the advertising
  department
• Collecting and
  analyzing data, and presenting it to the relevant parties
• Negotiating contract
  terms and specifications with external parties
• Monitoring the progress
  of various projects, from planning to execution, to evaluate their
  effectiveness and ensure they remain focused on the end goal.
• Developing strategies
  for advertising to increase the interest of current and potential gamblers
  in the marketplace.
• Collaborating with
  different departments in the development of marketing campaigns suitable
  for different business needs
• Perform other duties as
  assigned. 

Club Host

Location: Pala, CA

Under the direction of Manager and Supervisor, this position’s primary mission is to create guest experiences through the players journey from the signing up to of new members to supporting existing member’s needs.

• Excellent guest service/people skills, has the ability to communicate with all levels of employees and guests.
• Knowledge of personal computer, typing, organizational skills, read, write and speak English.
• Ability to use electronic equipment including telephone.
• Must have extremely outgoing and caring personality.
• Bilingual preferred.
• High school diploma or GED preferred.

Essential Job Functions:

• Provide positive guest experiences through positive attitude.
• Understand and properly communicate the benefits and privileges of the club card and Casino promotions.
• Recognizes frequent guests.
• Recognize abuse of programs.
• Monitor promotions and awards prizes.
• Enter and update guest data into the computer.
• Operates equipment as required to complete job functions.
• Maintains positive contact with other departments.
• Inform supervisor of all pertinent information that may affect the functioning of the club.
• Box Office sales in person and over the phone.
• Handling of money and credit cards during sale transactions.
• Issue comps to guests based on qualified play.
• Booking hotel rooms and making dinner reservations in person and over the phone.
• Answer questions and direct guests to the proper department in person and over the phone.
• Telemarketing to new and existing guests.
• Perform other duties as assigned.

Club Host - Part Time

Location: Pala, CA

Under the direction of Manager and Supervisor, this position’s primary mission is to create guest experiences through the players journey from the signing up to of new members to supporting existing member’s needs.

• Excellent guest service/people skills, has the ability to communicate with all levels of employees and guests.
• Knowledge of personal computer, typing, organizational skills, read, write and speak English.
• Ability to use electronic equipment including telephone.
• Must have extremely outgoing and caring personality.
• Bilingual preferred.
• High school diploma or GED preferred.

Essential Job Functions:

• Provide positive guest experiences through positive attitude.
• Understand and properly communicate the benefits and privileges of the club card and Casino promotions.
• Recognizes frequent guests.
• Recognize abuse of programs.
• Monitor promotions and awards prizes.
• Enter and update guest data into the computer.
• Operates equipment as required to complete job functions.
• Maintains positive contact with other departments.
• Inform supervisor of all pertinent information that may affect the functioning of the club.
• Box Office sales in person and over the phone.
• Handling of money and credit cards during sale transactions.
• Issue comps to guests based on qualified play.
• Booking hotel rooms and making dinner reservations in person and over the phone.
• Answer questions and direct guests to the proper department in person and over the phone.
• Telemarketing to new and existing guests.
• Perform other duties as assigned.

Director of Database Marketing

Location:  Pala Casino, California  92059

Job Purpose: The Director of Database Marketing is responsible for the development and implementation of database marketing initiatives that serve to attract new customers as well as maintain and retain existing customers. This position will report to the Vice-President of Marketing.

Qualifications:

• Must be able to read, write, speak, and understand English.

• Excellent communication skills

• Pleasant and outgoing personality

• Excellent organizational skills

• Able to remain calm and professional in a busy environment.

• Thorough knowledge and understanding of player tracking and analysis systems.

• Experience with quantitative analysis and/or statistics, including one year of experience in programming languages (SQL) along with experience using relational databases (Access, SQL Server, QCI), Showcase and general financial analysis.

• Excellent organizational skills; experience with Microsoft Office programs; superior oral, written and interpersonal communication skills; ability to function both independently and in a team-oriented unit. Excellent project management and communication skills are required. Must have intermediate MS Excel, Access, Word and PowerPoint skills.

• Must have well-rounded marketing and customer relations skills.

• Ability to develop and implement, as well as provide training for new programs initiatives.

• Excels at people management, will have up to 5 reports in the department.

• Proficient in computers, including database applications, e-mails and Internet

Essential Job Functions:

• Ensures accuracy of outgoing database offers.

• Executes all aspects of data related activities and administers the production of direct mail and player lists.

• Oversees all database marketing projects to ensure accuracy and integrity of all offers, customer lists and customer records. Evaluates and inputs all marketing customer list requests.

• Evaluates effectiveness of database marketing efforts and makes recommendations.

• Assists in the development and execution of effective prospect and retention marketing programs for the property.

• Maintains current operating knowledge of necessary system functions to effectively coordinate database marketing projects.

• Accurately tracks redemptions of all database marketing programs.

• Produces timely analysis reports to determine profitability of Database Marketing programs.

• Adheres to all regulatory, company and department policies and procedures.

• Responsible for assisting in developing in accordance with established policies, procedures, and controls.

• Assist in the research, analysis, and development of new systems for revenue growth throughout the casino environment.

• Works with multiple departments to monitor and identify areas in which IT systems can be implemented to reduce labor costs, increase customer satisfaction, and increase revenue.

• Research competitor’s usage of technology, as well as new technologies that may be of interest to the casino.

• Develop queries and procedures to extract and communicate required information.

• Utilize MS Access, MS Excel, Cognos, Oracle, QCI or another SQL client to add functionality to developed systems.

• Use existing databases to create reports and answer key questions about guest activity such as inquiries regarding demographics, profitability, program redemption, etc.

• Assists in the creation of Return-on-Investment spreadsheets.

• Participates in marketing functions as required.

• Collaborates in developing databases marketing plans and budgets.

• Maintains confidentiality of customers’ information.

• Ability to read, analyze and interpret financial reports and marketing analysis reports.

• Work closely with related departments to manage and utilize the customer databases to consistently yield the most profitable mix of business.

• Develop, provide and utilize data driven decisions and efficient data extraction.

• Provide solid project management skills to manage multi-faceted, complex direct-marketing programs with both internal and external vendor/agencies.

• Works closely with Slot Departments/Hosts, Players Club, F&B, IT, Accounting and direct mail vendors.

• Analyzes customer and group trends and provides monthly reports.

• Coordinates the data production of all direct mail pieces and ensures that vendor/support is equipped with all of the data related information necessary.

• Provides training as assigned for employees. Provides systems training related to promotions, special events and on-going promotions.

• Fields patron complaints when they become issues or inquiries. Performs other duties as assigned.

Executive Host

Location: Pala, CA

Assist Guest Development Manager in the identification, qualification and computerization of target customers and to perform evaluation of Casino Host.

• Excellent typing and computer skills.
• Ability to organize and present information in a meaningful manner.
• Ability to read and understand English.
• Must possess outstanding interpersonal communication skills to effectively interface with guests.
• Must possess computer skills and be able to operate copying machines, fax machines and typewriters.
• Knowledge of the table games and slot machines essential.
• Experience in a casino cage and/or equivalent position.
• High school graduate or equivalent diploma.
• Able to work any shift when required.
• College degree, previous hosting experience, previous experience in the casino, or previous experience in sales preferred.

Essential Job Functions:

• Assist in evaluating Casino host performance.
• Assist Guest Development Manager.
• Evaluate Casino Host’s comp reports.
• Identify and qualify guests to provide correct information when dealing with gaming or credit.
• Capture and cultivate new gaming guest.
• Work closely with the Host when requested to provide additional help to monitor and service special events and functions.
• Establish front money play for both games and slot guests with the help of the Cage department.
• Learn all California Gaming Regulations and know the cage procedures in working with front money.
• Act as intermediary in order to resolve any complaints concerning guests while working closely with the Table Games, Slot and Cage Shift Managers to resolve the issue.
• Complete weekly status report of information received daily on rooms, events, capture, comps and daily reservations made.
• Provide requested tax information to guest at the beginning of each year.
• Perform other duties as assigned.

Lead Slot Club Attendant

Location: Pala, CA

Responsible for assisting the Slot Club Supervisor / Manager in building a highly motivated privilege card team dedicated to giving exemplary guest service. Assist with casino promotions and special events.

• Excellent guest service and people skills to communicate with all levels of Team Members and guests.
• Knowledge of personal computer, typing, organizational skills.
• Read, write, speak and understand English.
• Ability to lead, motivate, and direct Slot Club Attendants.
• Must have extremely outgoing personality and caring attitude.
• Excellent arithmetic skills.
• High school diploma or GED required.

Essential Job Functions:

• Supervise Team Members in the absence of a Supervisor or Manager.
• Work with Supervisor(s) to formulate training programs.
• Ensure Slot Club Attendants are competent in interacting with guests.
• Ensure Slot Club Attendants questions and complaints are properly addressed.
• Ensure that all guests are greeted, identified, and tracked.
• Maintain guest files, which include personal data, play, and visit history.
• Oversee new promotions and readily provide this information to Team Members and to guests.
• Be proficient in all Slot Club / Privilege job duties and look for opportunities to improve the team’s job knowledge and performance.
• Maintain proficiency in computer skills in order to maximize reporting and spreadsheet usage.
• Communicate ideas for improvements as well as solicit Team Member input, both inside and outside the department.
• Ensure Team Members are trained on computer system.
• Inventory supplies and update Slot Club Manager when supplies need to be ordered.
• Perform other duties as requested or assigned.

Project Manager

Location: Pala, CA

As the Marketing Project
Manager for our tribal casino, you will be responsible for leading and
overseeing marketing projects from inception to completion. With a strong
background in project management and experience in both in-house and agency
settings, you will play a pivotal role in ensuring the successful execution of
marketing initiatives. The ideal candidate will possess excellent
organizational skills, a keen eye for detail, and the ability to collaborate
effectively with cross-functional teams.

QUALIFICATIONS:

• Must read, write, and speak English.




• Bachelor’s degree in marketing, Business Administration, or a
  related field.




• Minimum of 5 years of experience in project management for
  marketing, either in-house or at an agency.




• Strong proficiency in project management software such as ClickUp,
  Monday.com, Jira, MS Project, MS ToDo, or similar tools.




• Excellent organizational and time management skills.




• Effective communication and interpersonal skills.




• Proven ability to lead cross-functional teams and drive project
  success.




• Results-oriented with a passion for driving successful marketing
  initiatives in the casino industry, and be a key contributor to our
  dynamic team.

ESSENTIAL
JOB FUNCTIONS:

• Project Planning and Coordination:




• Develop comprehensive project plans, outlining
  timelines, milestones, and resource requirements.




• Coordinate with marketing teams to ensure
  alignment with project objectives and overall business goals.

• Stakeholder Communication:




• Serve as the primary point of contact for
  internal stakeholders and external vendors.




• Communicate project updates, timelines, and
  deliverables to ensure transparency and collaboration.

• Budget Management:




• Work closely within the marketing department to
  manage project budgets effectively.




• Monitor expenses, identify cost-saving
  opportunities, and ensure projects are executed within budget constraints.

• Risk Management:




• Identify potential risks and challenges
  associated with marketing projects.




• Develop and implement risk mitigation strategies
  to ensure project success.

• Resource Allocation:




• Collaborate with department heads to allocate
  resources, including team members, tools, and technology, to support
  project requirements.




• Optimize resource utilization for maximum
  efficiency.

• Project Execution:




• Oversee the day-to-day execution of marketing
  projects, ensuring adherence to timelines and quality standards.




• Troubleshoot and resolve any issues that may
  arise during project implementation.

• Project Evaluation:




• Conduct post-project evaluations to assess
  performance, identify areas for improvement, and capture key learnings.




• Implement feedback mechanisms to continuously
  enhance project management processes.

• Professional Development:

Pursue and maintain a Project Management Professional
(PMP) certificate, or obtain certification within a specified timeframe.

Promotions and Special Events Manager

Location: Pala, CA

Create,
plan, coordinate and execute promotions and special events. Encourage customer
participation and bring excitement, activity and celebration to the casino
floor while driving revenue and providing exceptional guest experience.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to
  perform each essential duty satisfactorily with or without reasonable
  accommodations.




• Must possess excellent
  communications and customer relation skills to effectively interface with
  guests and team members.




• Must be highly detail
  oriented without fail.




• Must possess excellent organizational,
  planning, and perceptive skills.




• Must possess
  demonstrated creative talents including, but not limited to, ability to
  create emotion through physical design, enhance qualitative experiences,
  and communicate “extraordinary” within the mundane.




• Develop and implement
  departmental policies and procedures.




• Knowledge of money
  handling procedures.




• Knowledge of gaming
  regulations, promotional/giveaway and gaming tournament regulations.




• Must possess
  outstanding interpersonal communication skills and be proficient in
  communicating in verbal and written formats to effectively interface with
  guests and Team Members.




• Ability to create and
  work within budgets, and negotiate contracts.
•  Must be able to do basic math for the purpose of doing budgets and
  basic analysis.
• Must have basic Office
  software knowledge and be able to learn and operate industry software and
  programs.
• Must read, write, and speak
  English.

ESSENTIAL
JOB FUNCTIONS:

• Work with relevant
  departments to plan, organize and promote on-property and public
  events/themes.




• Conduct drawings,
  promotions, slot tournaments and awarding prizes




• Organize promotional
  activities, including drawings, announcements, and award ceremonies. Speak
  on property audio wide system and in front of large crowds.




• Generate excitement and
  celebrate promotions and special events.




• Prepare and maintain
  documentation and files of all records related to promotions and events.




• Create, review, and
  submit rules and procedures to PGC and other inter-company communications.




• Initiate all required
  and needed assistance from Team Members and vendors to produce promotions
  or tournaments.




• Gather email addresses
  and Privileges Club sign-ups both on and off property, as needed.




• Perform and maintain
  inventory counts for promotional and special event materials.




• Promote Pala Casino Spa
  & Golf Resort at both on and off property events.




• Maintain, update, and
  distribute promotions collateral on and off property.




• Evaluate cost
  effectiveness and marketable tracking information of all promotions and
  tournaments to ensure profitability.




• Continually seek unique
  and innovative methods to expand special events.




• Comply with PGC,
  department and company rules, policies, and procedures.




• Must be a team player
  and demonstrate the ability to interact effectively with coworkers,
  volunteers, the public and media.




• Must possess excellent
  personal characteristics, such as leadership, initiative, friendly
  attitude, good judgment, honesty, and tactfulness.




• Handle guest complaints
  and concerns in a professional manner always.




• Keep abreast of
  competitor’s events/promotions/entertainment and their effectiveness.




• Must be able to work
  both independently and collaboratively as a team.

Promotions Coordinator

Location: Pala, CA

Assist
with all promotional activities created and developed by the Marketing
department.

QUALIFICATIONS:
(Include equipment knowledge/use)

• To perform this job successfully, an individual must be able to
  perform each essential duty satisfactorily with or without reasonable
  accommodations.
• Previous customer service experience and/or promotions experience
  preferred.
• Excellent verbal and written communication to effectively
  interface with guests and team members.
• Superior organizational skills. Able to handle multiple tasks
  simultaneously in a fast-paced environment.
• Must be highly detail
  oriented without fail
• Knowledge of money
  handling procedures.
• Knowledge of gaming
  regulations, promotional/giveaway and gaming tournament regulations.
• Working knowledge of Microsoft suite of product and be able to learn
  and operate industry software and programs.
• Must read, write, and speak
  English

ESSENTIAL
JOB FUNCTIONS:

• Implementation of all
  on-site promotions such as drawings and giveaways.
• Completing and
  organizing documents such as prize reports and release forms.
• Working a flexible
  schedule. Must be available Fridays, Saturdays, Sundays, and most
  holidays. Schedule will vary based on monthly promotion schedule.
• Displaying excellent
  customer service skills and positive interaction by building good
  relationships with customers, co-workers, and supervisors.
• Understanding the goals
  and vision of the organization and demonstrating commitment to those goals
  through individual performance and contributions to the team.
• Other duties as assigned.

Special Events and Promotions Supervisor

Location: Pala, CA

The Special Events and Promotions Supervisor will
play a vital role in planning, coordinating, and executing special events and
promotions to enhance the overall guest experience. With a background in
promotions, events, or entertainment, and a keen eye for detail, will
contribute to creating memorable and engaging experiences for our casino
patrons. The ideal candidate will have a passion for guest service and be
flexible to work during various shifts, including days, weekends, and evenings.

QUALIFICATIONS:

• Must read, write, and speak English
• Minimum of 3 years of experience in promotions,
  events, or entertainment in a casino or entertainment environment.
• Strong detail orientation and organizational
  skills.
• Passion for guest service and creating memorable
  experiences.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a dynamic and
  fast-paced environment.
• Flexibility to work varied shifts, including
  days, weekends, and evenings.
• If you are a detail-oriented professional with a
  passion for creating exceptional guest experiences through events and
  promotions, we invite you to apply and contribute to the success of our tribal
  casino's entertainment offerings. 

ESSENTIAL JOB FUNCTIONS:

• Event Planning and Execution:
• Plan and coordinate special events and promotions
  to drive guest engagement and attendance.
• Oversee the execution of events, ensuring they
  align with the overall marketing strategy.

• Promotions Management:
• Develop and implement promotional campaigns to
  attract and retain casino patrons.
• Collaborate with marketing teams to create
  enticing offers and incentives.

• Guest Service:
• Prioritize guest satisfaction by ensuring a
  positive and enjoyable experience during events and promotions.
• Address guest inquiries, feedback, and concerns
  promptly and professionally.
• Detail Orientation:
• Pay meticulous attention to detail in the
  planning and execution of events and promotions.
• Ensure all elements, from decorations to
  entertainment, contribute to a seamless and well-coordinated experience.

• Collaboration:
• Work closely with marketing, entertainment, and
  other departments to coordinate integrated events and promotions.
• Foster positive relationships with internal teams
  and external vendors.

• Staff Supervision:
• Supervise event and promotions staff to ensure
  efficient operations and exceptional guest service.
• Provide guidance, training, and support to team
  members.
• Budget Oversight:
• Assist in budget planning for events and
  promotions.
• Monitor expenses to ensure activities stay within
  budget constraints.

• Flexibility:
• Be willing to work flexible hours, including days,
  weekends, and evenings, to accommodate the needs of events and promotions.

VIP Casino Services Club Host

Location: Pala, CA

The
Club Hosts are responsible for providing unparalleled guest service to all
internal and external guests. Be knowledgeable of all Casino, promotions and property
happenings. Ensures that all guests’ needs are met at the end of each
interaction.

• Must
  possess excellent guest service skills, able to speak in a pleasant, quiet
  and understandable tone
• Must possess a friendly demeanor and enjoy
  interacting with guests, both internal and external
• Sales
  skills and ability to upsell a plus
• Must
  be able to work a flexible schedule including nights, weekends and
  holidays due to business needs
• Must
  be able to type approximately 20 WPM
• Basic
  knowledge of computers and experience using Microsoft Word, Excel, and Outlook
  

• Must read, write and speak English, bi-lingual
  experience is a plus

Essential Job Functions:

• Assists all guest
  transactions promptly, efficiently, accurately and professionally.
• Provide enjoyable guest
  experiences through unparalleled interactions with a positive and upbeat
  attitude.
• Consistently strive to
  improve job knowledge and performance, thereby assisting in maintaining an
  efficient and effective operation.
• Stay current on all
  promotions and be in the know on the happenings at Pala Resort Spa Casino
• Safeguard guest’s
  confidentiality and privacy in accordance to company and department
  standards.
• Maintain a flexible
  work schedule based on business demands.
• Excellent
  interpersonal, communications, team building and problem solving skills
  are required.
• Understand and properly
  communicate the benefits of the club card and casino promotions.
• Must be able to work
  with minimal supervision and maintain a clean and organized work
  environment.
• Build a rapport with
  each guest and provide a personalized experience 
• Consistently reviewing the
  behavior of our guests to recognize the abuse of our programs.
• Create guest profiles
  and update guest data into our systems
• Operates equipment as
  required to complete job functions.
• Maintains positive contact
  and builds relationship with all team members and departments.
• Inform supervisor of
  all pertinent information that may affect the functioning of the club.
• Box Office sales
• Handling of money and
  credit cards during sale transactions.
• Utilize all systems to
  review the gaming activity of our guests to issue comps based on qualified
  play.
• Booking all reservations
  
• Telemarketing to new
  and existing guests. 

• Perform all other duties as assigned.
  

VIP Casino Services Lead

Location: Pala, CA

The VIP Casino Services Lead is responsible for
the oversight of the day-to-day operation of VIP Casino Services under
direction or the VIP Casino Services Manager. Accountable for providing
unparalleled service to all internal and external guests. Be knowledgeable of
all Casino, promotions and property happenings. Ensure that all guests’ needs
are met at the end of each interaction. Reporting directly to the VIP Casino Services
Manager.

• Minimum of six months experience in making  Hotel reservations
• Must
  possess excellent guest service skills, able to speak in a pleasant, quiet
  and understandable tone
• Guest
  resolution, organizational skills, Must possess a friendly demeanor and
  enjoy interacting with guests, both internal and external
• Should
  have excellent telephone presentation, sales skills and ability to upsell
  a plus
• Must
  be able to work a flexible schedule including nights, weekends and
  holidays due to business needs
• Should
  have the ability to accurately type approximately 30 WPM
• Basic
  knowledge of computers with experience using Microsoft Word, Excel, and  Outlook
• Possess
  the ability to make sound decisions pertaining to the department needs and
  when interacting with Club Hosts
• Should
  have the ability to train all new team members in all required programs to
  preform job function

• Must read, writ, and speak English; bi-lingual a plus
  

Essential Job Functions:

VIP Casino Services Supervisor

Location: Pala, CA 

The VIP Casino Services Supervisor is
responsible for the oversight of the day-to-day operation of VIP Casino Services
under direction or the VIP Casino Services Manager. Accountable for providing
unparalleled service to all internal and external guests. Be knowledgeable of
all Casino, promotions and property happenings. Ensure that all guests’ needs
are met at the end of each interaction. Reporting directly to the VIP Casino Services
Manager.

• One year in a
  supervisory role preferred
• Ability to improve team
  performance on all guest feedback and  surveys ,and decrease staff turnover
• Possess
  the ability to make sound decisions pertaining to the department needs
• Strong understanding of
  statistical analysis and reporting, with the ability to generate detailed
  reports to determine staffing requirements
• Must
  possess excellent guest service skills, able to speak in a pleasant, quiet
  and understandable tone
• Should
  have excellent telephone presentation, sales skills; ability to upsell a
  plus
• Experience
  in guest resolution and organizational skills
• Must
  possess a friendly demeanor and enjoy interacting with guests, both
  internal and external
• Must
  be able to work a flexible schedule including nights, weekends and
  holidays due to business needs
• Should
  have the ability to accurately type approximately 30 WPM
• Basic
  knowledge of computers, including Microsoft Word, Excel, and Outlook
• Ability
  to train all new team members in all required programs to preform job
  function

• Must read, write and speak English; bi-lingual a plus
  

Essential Job Functions:

• Maintains the
  day-to-day operations of VIP Casino Services under direction of the VIP Casino
  Services Manager   




• Maintains appropriate
  staffing levels by interviewing, training, scheduling, evaluating and disciplining
  team members, as needed




• Schedules meetings
  regularly with management to ensure the flow of information throughout the
  Call Center is consistent




• Manage and maintain
  room blocks, rooming lists and credit card authorizations as they are
  requested




• Ensuring the
  productivity and efficiency of Club Hosts by constantly reviewing reports
  in work performance




• Manages difficult or
  emotional customer situations; Responds promptly to customer needs




• Train department in all
  duties and the empowerment needed to reach top performance levels
  including emergency procedure




• Corresponds with
  Departments and guests to answer special requests




• Use upselling
  techniques, when possible by providing information on offers or promotions
  




• Run daily/weekly
  reports and perform all duties relative to the job assignment in the most
  productive and professional manner




• Establish an open and
  close working relationship with the all departments and team members; Contributes
  to building a positive team moral




• Consistently monitor
  the team to ensure that the highest standards of guest service are always
  offered and maintained




• Inform Manager of
  guests’ and team member needs which may require their attention




• Ensuring that team
  members are always aware of room availability, promotions and Casino
  happenings




• Always look for ways to
  provide unparalleled service to our guests that will improve our service
  results




• Understand that
  flexibility to work extended hours to meet the department’s needs may be
  required




• Maintain a constant
  awareness of safety and accident prevention, immediately report and/or
  complete an appropriate accident report form if an accident does occur




• Constantly be alert for
  ideas and improvements that could increase productivity and revenues




• Maintain and update all
  training Including emergency procedures




• Perform same duties as
  a VIP Casino Services Lead and Club Host 
  




• Assist the VIP Casino Services Manager to ensure
  the departments goals are met
  

Mini Mart Cashier

Location: Pala, CA

Assist Mini Mart management team in the daily operation of a high volume convenience store and service deli.

• Knowledge of convenience store and service deli operations.
• Сash handling experience and ability to adapt to any POS system.
• Excellent guest service, communication, teamwork, organizational and interpersonal skills required.
• Knowledge of personal computer.
• Ability to perform basic math skills.
• Must read, write, and speak English.
• High School Diploma or GED required.
• Ability to obtain and maintain Food Safety Certificate.

Essential Job Functions:

• Responsible for all functions of the POS register, including opening and closing procedure.
• Ability to use electronic equipment such as: adding machine, handheld scanner and telephone system.
• Constantly working in a food prep environment; which includes use of the hand-truck.
• Familiar with and/or capable of using service deli equipment such as service weight deli scale, meat slicer, rotisserie broiler, microwave, conventional oven, etc.
• Responsible for merchandising, pricing, organizing back stock, and maintaining the cleanliness and orderliness of the store.
• Knowledgeable of proper stocking and receiving procedures (FIFO) first in first out.
• Ability to perform monthly counts.
• Ability to follow safety instructions.
• Perform store functions within guidelines.
• Perform all other duties as assigned by management.
• Ability to be flexible with schedule.
• Notify Manager and/or any member(s) of the management team of any wrong doings or irregularities.

Mini Mart Cashier - Part Time

Location: Pala, CA

Assist Mini Mart management team in the daily operation of a high volume convenience store and service deli.

• Knowledge of convenience store and service deli operations.
• Сash handling experience and ability to adapt to any POS system.
• Excellent guest service, communication, teamwork, organizational and interpersonal skills required.
• Knowledge of personal computer.
• Ability to perform basic math skills.
• Must read, write, and speak English.
• High School Diploma or GED required.
• Ability to obtain and maintain Food Safety Certificate.

Essential Job Functions:

• Responsible for all functions of the POS register, including opening and closing procedure.
• Ability to use electronic equipment such as: adding machine, handheld scanner and telephone system.
• Constantly working in a food prep environment; which includes use of the hand-truck.
• Familiar with and/or capable of using service deli equipment such as service weight deli scale, meat slicer, rotisserie broiler, microwave, conventional oven, etc.
• Responsible for merchandising, pricing, organizing back stock, and maintaining the cleanliness and orderliness of the store.
• Knowledgeable of proper stocking and receiving procedures (FIFO) first in first out.
• Ability to perform monthly counts.
• Ability to follow safety instructions.
• Perform store functions within guidelines.
• Perform all other duties as assigned by management.
• Ability to be flexible with schedule.
• Notify Manager and/or any member(s) of the management team of any wrong doings or irregularities.

Greeter

Location: Pala, CA

Under the direction of the Director of Sales and the Group Sales Supervisor, this position is responsible for greeting all tour groups upon arrival and other guests. Work closely with the Bus Coordinator on greeting tour groups, tracking and reports.

• Excellent guest service and people skills.
• Must be able to read, write, speak and understand English.
• Excellent communications skills.
• Extremely outgoing and caring personality.
• Knowledge of typing and the personal computer. (25 words per minute).
• Must possess a high degree of personal organization and dependability.

Essential Job Functions:

• Greet all tour groups upon arrival.
• Explain tour package to groups that includes the player card and any additional programs.
• Explains to Group Leader payment of group after five hours.
• Fills out all necessary paperwork.
• Run group reports and turn in necessary paperwork to supervisor.
• Consistently welcoming guests at entrance of casino, thanking them for their patronage and expressing our desire to have them return when not greeting buses.
• Showing special recognition of frequent guests.
• Maintain constant awareness of services, promotions and events offered by Pala Casino and informing guests of same.
• Providing consistently prompt, courteous service to the guest in a professional manner at all times.
• Passing out promotional material when available to all guests upon arrival.
• Informs supervisor of all pertinent information that may effect the functioning of Guest Services.
• Capturing inventory, filing, data entry, etc.
• Performs all other related duties as assigned.

Greeter - Part Time

Location: Pala, CA

Under the direction of the Director of Sales and the Group Sales Supervisor, this position is responsible for greeting all tour groups upon arrival and other guests. Work closely with the Bus Coordinator on greeting tour groups, tracking and reports.

• Excellent guest service and people skills.
• Must be able to read, write, speak and understand English.
• Excellent communications skills.
• Extremely outgoing and caring personality.
• Knowledge of typing and the personal computer. (25 words per minute).
• Must possess a high degree of personal organization and dependability.

Essential Job Functions:

• Greet all tour groups upon arrival.
• Explain tour package to groups that includes the player card and any additional programs.
• Explains to Group Leader payment of group after five hours.
• Fills out all necessary paperwork.
• Run group reports and turn in necessary paperwork to supervisor.
• Consistently welcoming guests at entrance of casino, thanking them for their patronage and expressing our desire to have them return when not greeting buses.
• Showing special recognition of frequent guests.
• Maintain constant awareness of services, promotions and events offered by Pala Casino and informing guests of same.
• Providing consistently prompt, courteous service to the guest in a professional manner at all times.
• Passing out promotional material when available to all guests upon arrival.
• Informs supervisor of all pertinent information that may effect the functioning of Guest Services.
• Capturing inventory, filing, data entry, etc.
• Performs all other related duties as assigned.

Slot Analyst

Location: Pala CA,

The Slot Analyst is responsible for analyzing
and discussing slot performance, informing management decisions to improve
property performance. Define and develop reports for periodic distribution
based on business needs. Help to develop, maintain, and leverage data,
reporting tools and other third-party data sources.

QUALIFICATIONS: (Include equipment
knowledge/use)

• Problem-solving skills that help explain data and
  information to develop creative and rational solutions 
• Have core
  analytical skills and strong critical thinking
• Comprehensive knowledge of
  all Microsoft Office Professional software applications, including but not
  limited to Microsoft SQL Server, Access, Excel, Tableau, and PowerBI 
• Understanding
  of how slot games function to include play mechanics, and other attributes
  that distinguish game types
• Ability to read and
  understand manufacturer’s PAR sheets and the process of configuring slot games 
• Knowledge
  and experience with Slot Player Tracking, Casino Management and Casino
  marketing systems
• Practical
  knowledge in accumulating and integrating data for use in report software,
  spreadsheets, graphs and flow charts
• Proven
  experience in the use of computer systems including database systems,
  software, data retrieval methodologies and quantitative analysis
• Ability to
  maintain strict confidentiality of classified information
• Experience
  at working both independently and in a team-oriented, collaborative
  environment is essential
• Strong
  written and oral communication skills and interpersonal skills
• Enthusiasm
  and positive attitude
• The ability to successfully
  interact with all levels of team members and management
• Must be able to tolerate
  areas containing secondary smoke, high noise levels, bright lights and
• Must be 21
  years of age
• Previous experience as a
  gaming and/or casino analyst
• Must read, write, and speak
  English

ESSENTIAL JOB FUNCTIONS:

• Evaluate
  and monitor slot product revenue




• Evaluate
  and monitor participation fees




• Evaluate
  floor changes




• Provide
  recommendations for product mix, pricing, placement, conversions and
  purchases




• Produce
  performance reports on a monthly, quarterly, annual and as needed basis




• Identify
  trends and opportunities




• Maintain
  integrity of gaming data in Oasis and reporting databases
• Responsible for providing
  analysis and working with the leadership team in order to ensure they
  reach their financial goals

Player Development Shift Manager

Location: Pala, CA

Responsible
for identification, qualification, and computerization of target customers.

QUALIFICATIONS:
(Include equipment knowledge/use)

• Must possess excellent
  communications and customer relation skills in order to effectively
  interface with guest and team members.
• Must possess excellent
  organizational, planning, and perceptive skills.
• Computer knowledge.
• Develop and implement
  departmental policies and procedures.
• Knowledge of credit
  procedures.
• Knowledge of gaming
  regulations.
• Minimum of two years in
  Player Development preferred.
• Bi or Multi-Lingual
  preferred
• A working knowledge of all casino games.

ESSENTIAL
JOB FUNCTIONS:

• Liaison for Player
  Development with all other departments.
• Assists in the recruitment
  and training of members of the Player Development Department, responsible
  for motivation and discipline of the same.
• Reviews activities of
  Hosts and for adherence to Comp Guidelines and Policies and
  Procedures 
• Host Special Events,
  Tournaments and offsite events.
• Assists in the
  recruitment and training of Hosts; responsible for motivation and
  discipline of the same.
• Ensures departmental
  functions are performed within established departmental and company
  guidelines.
• Assists in the
  development of cost effective guest recruiting and identification
  programs.
• Assists in the
  development of daily programs plus periodic gaming tournaments designed to
  attract a high volume of targeted guests on a frequent and profitable
  basis.
• Assists in the evaluation
  of comp reports of all members of the Player Development Department to
  ensure comp procedures are followed.
• Assists in the
  establishment and implementation of departmental business plans and
  budgets, adhering to established guidelines, timetables and approved
  resources.
• Provides input to
  Director regarding plans, goals, objectives, strategies, timetables,
  resource requirements and other information required for proper operation
  of the department.
• Provides counseling and
  input to team members regarding job performance and evaluations.
• Handles all guest
  complaints or concerns in a prompt professional manner at all times.
• Approves PTO and
  completes schedules of Hosts.
• Responsible for the
  shift while on property. 
• Is available while off
  property to approve comps and answer questions.
• Perform other duties as
  assigned.

RV Host

Location: Pala Casino, California 92059

Job Purpose

Responsible for the guest's overall experience as it
pertains to their initial reservation process and maintaining the appearance of
the RV Resort by performing cleaning and maintenance services. Ensure high
standards of quality service are consistently maintained at the RV Resort. This
position reports directly to the RV Manager and RV Supervisor.

Qualifications

·        
Proficient in Microsoft Office (Excel, Word,
and Outlook)

·        
Excellent phone etiquette, people, and strong
communication skills

·        
Must have mathematical, analytical, and
reasoning ability.

·        
Must read, write, speak, and understand
English.

·        
Ability to be flexible with work schedule.

·        
Must possess a valid California Driver's
License and good driving record.

·        
Ability to work unsupervised, self-oriented,
and detail oriented.

·        
Ability to communicate effectively with guests
and Team Members

Essential Job Functions

•           Ensure all
guests are provided with high quality and service standards through incoming
calls and in-person interactions.

•           Knowledge
of RV Resort site type availability for future and present dates.

•           Effectively
schedule and process reservations, confirmations, cancellations, changes,
moves, refunds, etc., according to Pala RV Resort policies and procedures.

•           Proper
balancing of shift check-out procedures related to credit card and cash sales.

•           A clear
understanding of all functions of the RV Resort reservation system application.

•           Proper
channeling of all guests' complaints received according to RV Resort
procedures.

•           Check all
e-mail correspondence and ensure procedures for managing inquiries and requests
are processed on time.

•           Responsible
for cleaning, replenishing, stocking, and maintaining RV Resort areas such as
but not limited to RV sites, rubbish removal, restrooms, swimming pool.

•           Effectively
communicates with RV Management about safety violations, broken equipment, and
maintenance needs of RV sites, vehicles, or other equipment.

•           Ensures
all cleaning materials and equipment are used per the manufacturer's
instructions and controls inventory supplies.

•           Assists
guests promptly and courteously with transportation services to/from Pala
Casino West Entrance/RV Resort.

•           Follows
all policies related to all vehicle inspection, cleanliness, disinfecting,
well-stocked and in good working order.

•           Adhere to
company policies and procedures and RV Resort service standards.

•           Constantly
be alert for new ideas and standardize procedures to improve the efficiency of
team members.

•           Performs
other duties as assigned.

Assistant Slot Shift Manager

Location: Pala, CA

Responsible for managing slot operations during an assigned shift, consistent with Pala business standards and the Pala mission statement. The individual has direct oversight of all aspects of daily slot operations functions while fostering strong Team Member and guest engagements. Perform all the duties of a Slot Shift Manager in the absences of the Slot Shift Manager.

• Two (2) years experience in a slot department setting and/or hospitality environment.
• Two (2) years supervisory experience required.
• Possess the ability to understand and comply with departmental and company rules and regulations, policies and procedures.
• Demonstrate the ability to maintain effective working relationships with staff.
• Demonstrate the ability to counsel and develop subordinates in a fair, equal and favorable work environment.
• Ability to perform basic math.
• Ability to operate basic office equipment and two-way radios.
• Computer experience in Microsoft Windows, and Oasis systems interface.
• Must be able to read, write, speak, and understand English.
• High School Diploma or GED required.

Essential Job Functions:

• Assist in overseeing departmental functions on the casino floor for an assigned shift.
• Assist in the administration of department policies and procedures.
• Monitor and maintain compliance with all aspects of the Pala Casino internal controls.
• Monitor and maintain compliance with all aspects of the Pala Gaming Commission.
• Evaluate the performance of subordinates.
• Maintain clear and open communication.
• Assist in the training, counseling, discipline, and evaluation of staff.
• Maintain required key controls.
• Perform job functions of subordinates as necessary.
• Safeguard Company funds.
• Authorize jackpots on the casino floor.
• Maintain positive guest relations at all times.
• Maintain confidentiality of pertinent casino data and guest information.
• Be knowledgeable about the Pala Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member inquiries.
• Be completely knowledgeable about the basic functions of slot machines.
• Circulate throughout the casino; monitor the level of business activity and staffing requirements. Adjust slot staff as necessary.
• Perform other duties as assigned.

Maintenance Technician - Part Time

Location: Pala, CA

Perform preventative maintenance on all slot machines and assist with basic duties on slot projects.

• Basic technical and mechanical abilities.
• Ability to work independently.
• Able to work in team environment.
• Flexible with shift start times and able to work overtime.
• Ability to use hand tools (screwdrivers, pliers, wrenches, hammer, hand truck, etc.).
• Ability to use power tools (drill, saw, impact driver, etc.).
• Must read, write, and speak English.
• High School Diploma or GED required.

Essential Job Functions:

• Assist Drop Team with opening slot doors and performing minor repairs relating to the slot drop.
• Test and replace broken slot machine components.
• Repair basic slot machine problems .
• Help with machine moves as needed.
• Perform other duties as assigned.

Slot Floor Person - Part Time

Location: Pala, CA

Accurately and efficiently correct minor machine malfunctions, process jackpots and enhance the guests’ gaming experience to maximize slot handle. Promote a work environment that is pleasant and desirable.

• Must have thorough understanding of the Pala Gaming commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Ability to perform basic math.
• Excellent cash handling skills.
• Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
• Ability to handle a significant number of guests with outstanding guest service.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, supervisors and co-workers as part of a team.
• Work independently with little to no supervision.
• Ability to operate a two-way radio.
• Computer experience in Microsoft Windows and Oasis Systems Interface.
• Must be able to obtain and maintain a Pala Gaming License.
• Ability to perform assigned duties while still being able to listen and respond to radio communications.
• Must be able to read, write, speak and understand English.
• High School Diploma or GED required

Essential Job Functions:

• Maintain complete knowledge of and comply with departmental policies and procedures.
• Maintain complete knowledge of correct maintenance and use of casino equipment including: two-way radio with earpiece and microphone, 10-key adding machine, and jackpot ticket printer.
• Maintain compliance of all aspects of the Pala Casino internal controls.
• Monitor and maintain compliance with all aspects of the Pala Gaming Commission.
• Maintain clear and open communications with guests and managers/supervisors.
• Evaluate operating procedures, recommend changes and implement-approved changes.
• Be knowledgeable with all aspects of the Pala Players’ Club Card and encourage guest participation.
• Monitor and maintain cleanliness and organization of assigned work areas.
• Perform job functions of additional positions as necessary.
• Report to work as scheduled and follow the break schedule as posted/notified.
• Respond to and open tilted slot machines to determine if maintenance is required.
• Complete minor maintenance on slot machines.
• Complete maintenance write-up for slot machines that require a slot technician.
• Complete the Attendant Card every time a slot machine is opened.
• Respond to slot machines with jackpots and determine if the jackpot is valid.
• Calculate jackpot amounts for jackpots not registering on the Oasis system.
• Process jackpot tickets manually when the Oasis system is not functioning.
• Print jackpot tickets and process with appropriate signatures.
• Obtain customer identification and complete appropriate tax forms to include: w2G, 1042, 1001 and W9.

Slot Floor Supervisor

Location: Pala, CA

Responsible for all slot operations staff that you supervise. Monitor all aspects of staff performance especially as it impacts interaction with guests and gaming regulatory compliance. Understands the philosophy of the organization as set down by the administrators and works effectively within. Administers department policies and evaluates standards of performance. Maintains clear and open communications upward, downward and laterally. Act in relation to team members, guests and/or public in a manner consistent with the best interest of the organization. Functions as the Slot Shift Manager when required.

• Must have thorough understanding of the Pala Gaming Commission pertaining to slot operation.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Demonstrate the ability to counsel and develop subordinates in a fair, equal and favorable work environment.
• Ability to perform basic math.
• Ability to operate basic office equipment and two-way radio.
• Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
• Must be able to pass a pre-employment drug-test.
• Excellent Guest Service skills
• Must be able to speak, read and write English

Essential Job Functions:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, co-workers and subordinates as part of a team.
• Work independently with little to no supervision.
• Oversee the departmental function on the assigned shift.
• Administer department policies and procedures.
• Monitor and maintain compliance with all aspects of the Pala Casino internal controls.
• Monitor and maintain compliance with all aspects of the Pala Gaming Commission.
• Evaluate standards of performance of subordinates.
• Maintain clear an open communications upward, downward and laterally.
• Evaluate operating procedures; recommend changes and implement-approved changes.
• Perform job functions of subordinates as necessary.
• Authorize jackpots and fills on the casino floor.
• Evaluate daily or weekly schedules; recommend changes and implement-approved changes.
• Maintain positive guest relations at all times.
• Maintain confidentiality of pertinent casino data and guests.
• Be knowledgeable about the Pala Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member’ inquiries.
• Be familiar with the CDS slot management system.
• Be completely knowledgeable about the basic functions of slot machines.
• Circulate throughout the casino; monitor the level of business activity and staffing requirements and report your findings to the Slot Shift Manager.
• Circulate throughout the casino, keeping conversations with co-workers and other team members to a minimum.
• Count down and secure change banks when required.
• Notify Slot Shift Manager with gaming disputes over $500.
• Perform other duties as assigned.

Slot Shift Manager

Location: Pala, CA

Responsible for all slot operations staff, impressed funds and gaming regulatory compliance. Understands the philosophy of the organization as set down by the administrators and works effectively within. Administers department policies and evaluates standards of performance. Maintains clear and open communications upward, downward and laterally. Evaluates operating procedures, recommends changes and implements approved changes. Orientates, trains, counsels, disciplines, evaluates and recommends for termination department staff. Act in relation to employees, guests and/or general public in a manner consistent with the best interest of the organization.

• Two (2) years experience in a slot department setting.
• Five (5) years supervisory experience required.
• Must have thorough understanding of the Pala Gaming Commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Demonstrate the ability to counsel and develop subordinates in a fair, equal and favorable work environment.
• Ability to perform basic math.
• Ability to operate basic office equipment and two-way radio.
• Computer experience in Microsoft Windows and Oasis Systems Interface.
• Must be able to read, write, speak and understand English.
• High School Diploma or GED required.

Essential Job Functions:

• Organize and coordinate the activities of slot operations staff.
• Oversee the departmental function on the assigned shift.
• Administer department policies and procedures.
• Monitor and maintain compliance with all aspects of the Pala Casino internal controls.
• Monitor and maintain compliance with all aspects of the Pala Gaming Commission.
• Evaluate standards of performance of subordinates.
• Maintain clear an open communications upward, downward and laterally.
• Evaluate operational procedures; recommend changes and implement-approved changes.
• Hire, train, counsel, discipline, and evaluate staff.
• Make recommendations for termination that, after coaching and discipline still continues to perform at levels below acceptable levels with the Pala Casino.
• Maintain required key controls.
• Perform job functions of subordinates as necessary.
• Authorize jackpots on the casino floor.
• Prepare daily or weekly schedules; solicit recommendations for changes and implement-approved changes.
• Prepare slot management reports as assigned from the Oasis slot management system.
• Maintain positive guest relations at all times.
• Maintain confidentiality of pertinent casino data and guests.
• Be knowledgeable about the Pala Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member inquiries.
• Be completely knowledgeable about the basic functions of slot machines.
• Circulate throughout the casino; monitor the level of business activity and staffing requirements. Adjust slot staff as necessary.
• Notify Pala Gaming Commission with gaming disputes over $1000.
• Perform other duties as assigned.

Slot Technician

Location: Pala, CA

To repair, design and maintain component level electronic circuitry in gaming devices and for currency validators.

• Extensive technical ability and knowledge of slot machine and validator design and circuitry.
• Must be at least 21 years of age.
• Ability to work independently.

Essential Job Functions:

• Troubleshoot circuit boards in gaming equipment to the component level.
• Maintain and calibrate currency validators.
• Trouble-shoot video monitor problems.
• Help with machine moves as needed.
• Perform other duties as assigned.

Lead Surveillance Operator

Location: Pala, CA

Monitor casino and associated areas via CCTV and direct observation to insure compliance with laws, regulations, policy and procedures. Monitors and directs surveillance operators on assigned shift and carries out directives as assigned.

• Must have at least 1 year Supervisory experience in Gaming.
• High school diploma or GED required.
• Must have previous Surveillance experience and or Gaming experience.
• Must have knowledge of casino games and Surveillance room equipment.
• Must have a broad knowledge of casino procedures and gaming regulations.
• Must have excellent communication and decision-making skills.
• Must have good Leadership capabilities and set an example to Team Members.
• Must have the ability to teach and train Surveillance operators.
• Must be able to read, write, speak and understand English.

Essential Job Functions:

• Special surveillance – CCTV intensive dedication, close observation of a target game, Team Member or patron.
• Observation dedicated to a game or a person, which is compared to written documentation.
• Monitors Table Games, Slots, Casino Cage, Soft Count, Hard Count, Change Booths, change persons, and all Team Members on/or adjunct to casino floor. Monitors all areas of the property, both indoor & outdoor.
• Insures compliance with applicable procedures, Title 31 policy.
• Maintains familiarity with Gaming Commission statues, Pala Casino policies and all appropriate department procedures.
• Testifies in procedures stated above as required.
• Understands and operates all surveillance CCTV equipment, videotape recordings, camera switching, programming equipment, and use of all computer equipment.
• Oversee and assist in the training and management of surveillance operators.
• Maintains confidentiality within the established guidelines.
• Oversees the daily operation of his or her assigned shift and has the initiative to handle all situations.
• Must maintain professionalism in carrying out directives as set forth.
• Must be competent in the use of Microsoft Office.
• Perform other duties as assigned.

Dealer - Part Time

Location: Pala, CA

To deal the game assigned in accordance with the procedure outlined in the Pala Casino procedure manual.

• Working knowledge of two or more games preferred.
• Minimum one year dealing experience required or completion of approved dealing school.
• Ability to read, write, speak and understand English to communicate with guests and Team Members.
• High School Diploma or GED required.

Essential Job Functions:

• Maintain a courteous attitude and pleasant demeanor in all relations with both guests and fellow team members.
• Maintain the level of skills necessary for efficient job performance.
• Readily respond to directions and instructions of the supervisory personnel.
• Insure proper documentation of any presented pit paperwork such as fills, markers, etc.
• Perform other duties as assigned.

Table Games Floor Person

Location: Pala, CA

To manage, direct and supervise the overall operation of the assigned area in accordance with established policies.

• Thorough knowledge of table games assigned.
• Ability to read, write, speak and understand English to communicate with guests and team members.

Essential Job Functions:

• Responsible for integrity of all transactions and equipment on game.
• Insure all rules and subordinates properly follow procedures.
• Provide information to Pit Supervisor and relief for proper accounting of game.
• Insure proper documentation of player ratings and all pit paperwork.
• Assist casino team members on a daily basis.
• Maintain a courteous attitude and pleasant demeanor towards guests.
• Perform other duties as assigned.
• Train and develop subordinates.

Table Games Floor Person Intern

Location: Pala, CA

Position is aimed at training an individual to manage, direct and supervise the overall operation of the assigned area in accordance with established policies.

• Ability to read, write and speak English to communicate with guests and team members.

Essential Job Functions:

• Learning game types and dealing procedures specific table games.
• Learning pit functions and accountability for assigned games.
• Learning problem solving techniques in regards to mistakes on games.
• Learning to handle and resolve customer disputes and guest complaints.
• Responsible for integrity of all transactions and equipment on game.
• Ensure all rules and subordinates properly follow procedures.
• Provide information to Pit Supervisor and relief for proper accounting of game.
• Insure proper documentation of player ratings and all pit paperwork
• Assist casino team members on a daily basis.
• Maintain a courteous attitude and pleasant demeanor towards guests.
• Perform other duties as assigned.

Chauffeur - On-Call

Location: Pala, CA 92059

Transport guests to and from destinations in a
safe and courteous manner as directed by Hotel Management or a designated
supervisor.  Keep vehicles stocked and
cleaned during shift. Coordinate minor repairs for vehicles. Promote 4 Diamond guest
service.

QUALIFICATIONS: (Include equipment
knowledge/use)

Valet Attendant - Part Time - $20 Per Hour

Location: Pala, CA

Responsible for the safe operation and transport of vehicles on company property, in accordance with established policies, procedures and controls.

• Must possess a valid driver’s license from the state, as well as a good driving record.
• Physical endurance and stamina, as well as effective communication skills required.
• Ability to relate effectively in one-on-one situations with guests and other team members.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions or decimals.
• Ability to apply commonsense understanding to carry out a variety of instructions furnished in written, oral or diagram form.
• Must read, write, speak and understand English.
• High School Diploma or GED required.

Essential Job Functions:

• Assists guests promptly and courteously in valet check-in and checkout.
• RUNS (never walks) for all pick-ups from the valet lot (weather conditions permitting), in accordance with established safety guidelines.
• Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a valet receipt, which is attached to the appropriate keys and stored in the valet office until the guest is ready to leave the property.
• Effectively communicates with the valet captain.
• Promptly clears ramp area of cars to be parked.
• Presents a clean, neat and well-groomed appearance, wearing only the designated valet uniform while on the job.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Maintains a working knowledge of Pala Casino facilities, as well as special events on property in order to advise guests and fellow team members of same, whenever possible.
• Perform other duties as assigned.