House Person - Part Time
Location: Pala, CA
To ensure the Hotel and 4 diamond standards of cleanliness in all tower public areas and housekeeping work areas are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.
- Previous House Person or Porter experience preferred
- Knowledge of housekeeping equipment preferred
- Knowledge of floor care preferred
- Required to speak, read, and write English. Bilingual a plus
Essential Job Functions:
- Maintains all guest corridors and tower public space at Hotel and 4 diamond standards
- Maintains these standards while completing daily assigned work assignments
- Completes assigned work and run requests without disturbing the room guests
- Completes work in the order assigned by the supervisor to ensure guest satisfaction
- Completes all runner requests within 10 minutes from time of receiving request
- Must be able to interact and effectively communicate with guests
- Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner
- Maintains a safe work environment
- Responsible for any keys and/or equipment assigned
- Complies with all OSHA requirements
- Customer Relations – directs guests with problems and/or complaints to the assigned supervisors
- Knowledge of room types and locations in the tower
- Ensure service is always exceptional
- Ensure service is of the highest degree
- Be aware of special promotions within the hotel
- Participate in an atmosphere of high morale and a positive working relationship among team members and supervision
- Create harmony between yourself and fellow team members
- Ensuring that workspace and office are always clean and tidy
- Clock in/out at appropriate times- being at your workstation ready to work at assigned time
- Complete the AM, PM, and Graveyard check lists
- Review memos and logbookeceive information passed on from previous shift
- Know and practice the guest service philosophy of Pala Casino Spa and Resort
- Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties
- Coordinate with Guest Safety the research for lost and found items for guests
- Handle questions, problems, and complaints
- Ascertain guest satisfaction
- Perform other duties as assigned
