Guest Room Attendant - Full Time and Part Time Positions.
Location: Pala, CA
To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.
- Previous GRA experience at 4 Star or 4 Diamond property preferred.
- Knowledge of proper cleaning techniques.
- Must read, write, speak and understand English (bilingual a plus).
- Maintains all guest rooms at Hotel and 4 diamond standards.
- Completes assigned work without disturbing guests.
- Must be able to interact and effectively communicate with guests.
- Maintains a safe work environment.
Essential Job Functions:
- Maintains all guest rooms at Hotel and 4 diamond standards.
- Maintains these standards while completing daily assigned work assignments.
- Completes assigned work without disturbing guests.
- Completes work in the order assigned by the supervisor to ensure guest satisfaction.
- Must be able to interact and effectively communicate with guests.
- Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
- Maintains a safe work environment.
- Responsible for any keys and/or equipment assigned.
- Complies with all OSHA requirements.
- Customer Relations – directs guests with problems and/or complaints to the assigned supervisors.
- Knowledge of room types and locations in the tower.
- Ensure service is always exceptional.
- Ensure service is of the highest degree.
- Be aware of special promotions within the hotel.
- Participate in an atmosphere of high morale and a positive working relationship among team members and supervision.
- Create harmony between yourself and fellow team members.
- Ensuring that Housekeeping cart and Locker Room is always clean and tidy.
- Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
- Review departmental memos.
- Receive information passed on from previous shift.
- Know and practice the guest service philosophy of Pala Casino Resort and Spa.
- Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties.
- Return Lost & Found guest items immediately to Status Board, do not leave on cart.
- Handle questions, problems, and complaints.
- Ascertain guest satisfaction.
- Perform other duties as assigned.
