Hospitality Ambassador
Location: Pala, CA
Pala chef’s table a contemporary fine dining chef’s table concept with Michelin star aspirations, is seeking a gracious and professional full-time hospitality ambassador host. Our service style requires that all our team members concern themselves, primarily, with the needs of our guests on every level. From the moment you answer the phone or greet a guest, you represent us in your voice, attentiveness and actions. Providing a warm greeting, escorting guests to the table, and anticipating guest’s needs at any point during their experience with us is paramount. Understand the Butler Standards: Personal Development, Grooming and Presentation, Basic Guest Interaction, Etiquette, Guest Awareness, Cultural Awareness, Communication, Basic Guest Care, Basic Specialist advice, Table Setting and Food Service Skills.
- Twelve months related experience and/or training.
- Must have knowledge of Microsoft Office.
- Experience operating Cake or related guest center reservations system is a must.
- AAA Five Diamond and/or Forbes Five Star experience preferred.
- Must read, write, and speak English.
- High School Diploma or GED required.
Essential Job Functions:
- Effective communication skills with guests and fellow team members is a must.
- A professional appearance, attitude and calm demeanor are expected.
- Poise and natural propensity towards warmth and gracious hospitality.
- Ability to speak clearly and articulate to guests, providing information and answering questions while focusing on etiquette and conveying a sense of calm.
- Detailed attention to the cleanliness of the host area and its surrounding environment.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
- Maintain complete knowledge of all menu items, prices and preparation methods/time.
- Maintain complete knowledge of VIP guests.
- Complete opening side duties as assigned.
- Check quality and amount of all restaurant stock and supplies using checklist.
- Set tables according to service standards.
- Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
- Communicate any meal requirement and special requests to the servers and kitchen.
- Thank guests as the leave and present them with handcrafted gift box.
- Securing reservation from phone, email, casino host or PBX.
- Responsible for full menu knowledge and preparation so they can answer any questions when taking reservation.
- Search data base for repeat guest making note of all pertinent information.
- Confirm reservation and verify special occasion, special request and dietary restriction, communicate all information to General Manager and Assistant GM.
- Fill out seating charts to include server rotation and guest information cards.
- Great guest upon arrive and escort them to their table, then complete information card to verify reservation name, parties host person name and seat number and table number, providing Captain with information card upon completion.
- Responsible for data base updates to include new guest and repeat guest.
- Open and hold door for any guest entering or departing restaurant.
- Provide complimentary gift boxes based on allergies and dietary restrictions.
- Perform other duties as assigned.
