VIP Casino Services Club Host
Location: Pala, CA
The Club Hosts are responsible for providing unparalleled guest service to all internal and external guests. Be knowledgeable of all Casino, promotions and property happenings. Ensures that all guests’ needs are met at the end of each interaction.
- Must
possess excellent guest service skills, able to speak in a pleasant, quiet
and understandable tone
- Must possess a friendly demeanor and enjoy
interacting with guests, both internal and external
- Sales
skills and ability to upsell a plus
- Must
be able to work a flexible schedule including nights, weekends and
holidays due to business needs
- Must
be able to type approximately 20 WPM
- Basic
knowledge of computers and experience using Microsoft Word, Excel, and Outlook
-
Must read, write and speak English, bi-lingual
experience is a plus
Essential Job Functions:
- Assists all guest
transactions promptly, efficiently, accurately and professionally.
- Provide enjoyable guest
experiences through unparalleled interactions with a positive and upbeat
attitude.
- Consistently strive to
improve job knowledge and performance, thereby assisting in maintaining an
efficient and effective operation.
- Stay current on all
promotions and be in the know on the happenings at Pala Resort Spa Casino
- Safeguard guest’s
confidentiality and privacy in accordance to company and department
standards.
- Maintain a flexible
work schedule based on business demands.
- Excellent
interpersonal, communications, team building and problem solving skills
are required.
- Understand and properly
communicate the benefits of the club card and casino promotions.
- Must be able to work
with minimal supervision and maintain a clean and organized work
environment.
- Build a rapport with
each guest and provide a personalized experience
- Consistently reviewing the
behavior of our guests to recognize the abuse of our programs.
- Create guest profiles
and update guest data into our systems
- Operates equipment as
required to complete job functions.
- Maintains positive contact
and builds relationship with all team members and departments.
- Inform supervisor of
all pertinent information that may affect the functioning of the club.
- Box Office sales
- Handling of money and
credit cards during sale transactions.
- Utilize all systems to
review the gaming activity of our guests to issue comps based on qualified
play.
- Booking all reservations
- Telemarketing to new
and existing guests.
-
Perform all other duties as assigned.