Dispatcher
Location: Pala, CA
Responsible for monitoring and maintaining the Guest Safety department radio communication system, as well as monitoring all alarm systems on property.
- High school diploma or GED required.
- Minimum of six months in security, emergency response, or dispatch preferred.
- Must possess excellent English communication skills both verbal and written.
- Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to multitask.
- Ability to use a two-way radio, Nextel radio phone system, and regular telephone.
- Must have operational knowledge of the Guest Safety radio 10-codes.
- Must have working knowledge and apply computer skills in both Microsoft Word and Excel.
- Must be able to adapt to updated software tools and dispatch systems such as ITRAK or IDispatch, or other forms of upgraded systems applicable to dispatch
- Ability to write routine reports and correspondence.
- Must be able to acknowledge, monitor, and report on all property alarm systems, including elevator malfunction, fire alarms, intrusion alarms, and panic alarms.
- Must have an ongoing working knowledge of emergency response procedures.
- Must be able to monitor CCTV activity and systems.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to apply commonsense reasoning to a variety of situations.
- Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form.
- Must have a working knowledge of all Guest Safety Policies & Procedures.
- High School Diploma or GED required.
Essential Job Functions:
- Communicates with all departments and Guest Safety Officers, to ensure security preparedness in the event of an emergency or other situation, which requires immediate attention.
- Monitors all alarm systems on property, and notifies appropriate in-house personnel and/or outside agencies as necessary.
- Maintains accurate, thorough logs of all incoming and outgoing information.
- Dispatches Guest Safety Officers to various areas of the property, as needed.
- Issues numbers to incident reports and valuable lost and found items.
- Maintains a working knowledge of Pala Casino facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
- Ensures that all Guest Safety Team Members are rotated sufficiently and that their thirty minute required breaks are adhered to.
- Interacts with PBX Team Members relaying information as necessary.
- Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
- Attend regularly scheduled departmental meetings.
- Maintains inventory control of all supplies needed to successfully complete the essential functions of the job.
- Perform other duties as assigned.
